B & R Heating Reviews 

190
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

B & R Heating have just installed a complete new central heating system in my mothers old house. The work has been completed ahead of schedule and the property has been left tidy, with floors also be... See more

Rated 5 out of 5 stars

A huge thank you to B & R Heating for doing a fabulous job and within the time scale promised even after finding a few issues which they rectified without incurring additional costs to my elderly Moth... See more

Rated 5 out of 5 stars

We were recommended this company by a friend. Very happy we chose to use them to fit our new boiler. From initial visit to quote to installation we have been very pleased. Good contact with office, p... See more

Rated 5 out of 5 stars

We wanted a complete oil-fired central heating and hot water system installed having got fed up with our existing night storage heaters. There is no gas supply in our road. B & R were very good on p... See more

Company details

  1. Heating service
  2. also in
  3. Fire protection service
  4. Plumber

Written by the company

B & R Heating Ltd is a local, family run company based in Plymouth. Our company was set up by my dad, Brian Pedrick back in 1982 and is now run by my wife, Natalie Pedrick and myself, Richard Pedrick. We have engineers that have worked for us for over 30 years and all our apprentices attend the local college, Plymouth City College. Our engineers are Gas safe and Oftec registered which means they have been certified by the official bodies to make sure they are competent and qualified to work safely and legally within your home. We are also very pleased to be members of the well-respected WHICH? Trusted Trader Scheme. As a business focused on excellent customer service, quality and value, B & R Heating Ltd have been selected by Worcester Bosch, the UK market leaders in heating products, to form a strong local partnership as part of their exclusive Accreditation scheme. Because of this unique partnership we are able to provide you with their industry leading, no quibble parts and labour guarantee on their Worcester Boiler range. It's also important to note that Worcester across the range has been awarded the much coveted WHICH? Best Buy Award for the last 7 years in succession, which we're sure you will agree is the envy of the heating industry. We can also offer our popular flexible monthly payment options if you would like to spread the cost of your new boiler over 3, 4, 5, and 8 or even 10 years so we can always find the correct payment to suit you. We are authorized and regulated by the Financial Conduct Authority which allows us to offer competitive finance packages from Hitachi Capital, one of the market leaders in personal finance. B&R Heating Limited excels in a substantive range of central heating installations; maintenance, servicing and repair work in the industry of Gas, Oil, and LPG throughout Devon and Cornwall. We can also undertake Commercial works. Our main focus is providing high standards of customer care and quality assurance. In order to fulfill our commitment to customers, B&R Heating Limited uses its knowledge and experience to stay abreast of the latest developments within the central heating industry to continually improve our management and working processes. We train our staff in the needs and responsibilities of quality and health and safety at work in all levels.


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4.9

Excellent

TrustScore 5 out of 5

190 reviews

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4.9

All reviews

(190)

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Rated 5 out of 5 stars

Brilliant company

Brilliant company. Helpful from start to finish. Engineers extremely helpful through installation of a new boiler. Won't hesitate to recommend.

Thank you

21 February 2019
Unprompted review
Rated 5 out of 5 stars

First class.

A friendly, efficient service from the initial phone call through to the completion of the work. I would recommend this company very highly.

15 January 2019
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service, B&R Heating were able to fit us in for a new boiler just before Christmas. Everything was fully explained, and the installation was very quick and tidy!

8 January 2019
Unprompted review
B & R Heating logo

Reply from B & R Heating

Thank you for your review and we look forward to hopefully seeing you in December for your annual service.

Rated 5 out of 5 stars

Excellent customer service from B&R

B&R has just fitted our new boiler. The level of customer service we've received from B&R is excellent. They are reliable, communicative and responsive. It's often hard to find traders like B&R who deliver on their promises. We have no hesitation in recommending them for heating & boiler work.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Totally Professional

The guys came exactly when they said they would, and fitted a new boiler. Their work was very well done and the place was left very clean afterwards. Overall very professional and polite, and they even sent us some flowers at the end for being a good customer! We would highly recommend B&R heating.

16 November 2018
Unprompted review
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Reply from B & R Heating

Thank you for your review, and thank you for being lovely customers. We are looking forward to seeing you yearly for your service.

Rated 5 out of 5 stars

Top notch company!

I was impressed from the start when Richard (director of B&R Heating) came out to give me a quote for a new oil boiler. He had a good look round then explained the options and current requirements for oil boilers, and told me that as an accredited Worcester Bosch installer, they could give a 7 year guarantee. Richard was happy to answer all my questions and as I wasn't sure which make of boiler to go for, he said he would give me separate quotes for Worcester and Grant boilers (my old boiler was a Grant).
The quotes were emailed to me within a few days. The Grant was more expensive but the longer guarantee on the Worcester swung it for me. Before I accepted the quote, I had a few more queries which I emailed and were answered promptly (and patiently).
A date was booked and on the due date, the engineers, John and Sam, arrived to fit the new boiler. I found them to be friendly and helpful men who worked professionally and efficiently - and within a few hours, the job was done. Everything was tidied up and left clean, and the old boiler and bits of rubbish were taken away. I was left with my new boiler working perfectly, and the necessary user manuals.
John had to return a few days later to fit a new fire valve as the wrong one had been delivered previously. This he did expertly and neatly, then went the extra mile by securing the oil feed pipe along its length to the outside wall of the house. Something he need not have done but, for which I was grateful. (This was originally left laying on the ground by the installers of the central heating system about 14 years ago). That particular company eventually went out of business!
I must also mention Natalie - in the office and also a director and normally the one who answers the phone. She is always helpful and friendly, and as the first person that a prospective customer might speak to, she is an absolute asset to the company.
Would I recommend B&R Heating? Most definitely!

9 November 2018
Unprompted review
Rated 5 out of 5 stars

Great Service ranging from booking in…

Great Service ranging from booking in the work to getting the work done at an affordable rate of pay. (especially to any Landlord Association Members like myself) I will definitely use B & R Heating for my other Gas Inspections in my Investment Properties.

31 October 2018
Unprompted review
Rated 4 out of 5 stars

Needed x3 gas certificates for rental…

Needed x3 gas certificates for rental accommodation and all were completed to a good standard.

The only reason not to give 5 stars was due to a miscommunication in time of appointment that left me hanging around for an hour to provide access.

25 October 2018
Unprompted review
B & R Heating logo

Reply from B & R Heating

Thank you for your review, sorry if there was any confusion on the appointment time. We appreciate you using our services and hope that we can carry out works for you again.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Good advice provided as to which boiler would be appropriate for our needs and the work was started promptly and was completed in a thourghly professional manner. I will not hesitate to use B&R in the future and to recommend them to others'

11 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Came out quickly when our boiler stopped working even though they were very busy that day. Very polite and job well done - we got our hot water and heating back! I was concerned about a noise the boiler was making and they came back for a return visit to check things. I would recommend the company for boiler repairs.

8 October 2018
Unprompted review

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