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Brickbybricklondon Reviews 

65
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TrustScore 1.5 out of 5

1.7

Lighting Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were let down by their experience overall. Consumers frequently experienced massive delivery delays, with orders taking weeks to arrive or never showing up at all. Buyers also complained that the items received were cheap, damaged, and completely different from the online pictures. Furthermore, people struggled to obtain refunds, as customer support avoided accountability and forced expensive returns abroad. The minority of people were satisfied with their purchases, noting that the products arrived on time and added a warm touch to their rooms. Reviewers also mentioned that these decor pieces looked great and praised the smooth overall delivery process.

What people talk about most

Product

Consumers find product quality to be very disappointing, frequently describing items as cheap, flimsy, and... See more

Order

Users consistently describe deep disappointment with their order experiences, highlighting severe delays and... See more

Refund

Clients share negative opinions on refund, consistently reporting severe difficulties in obtaining their... See more

Delivery service

Reviewers express deep disappointment and frustration with the delivery service, frequently citing extremely... See more

Website

Customers consistently express deep frustration and disappointment with the website, citing unclear... See more

Reviews shaping this summary

Rated 2 out of 5 stars

On balance I think you get what you pay for as extremely affordable products. However, an item came damaged and I was asked to return to China (at cost to myself) to receive a refund. Definitely false... See more

Rated 2 out of 5 stars

Product eventually arrived after 2+ weeks from the order (longer than expected) and was dumped on the front door (not their fault but still). Assumed it was coming from London as the name implies but... See more

Rated 1 out of 5 stars

Scam company avoid.. Order extremely delayed, tacking information doesn't work, when I chase it up I'm told its on its way the courier has it, then I'm getting emails saying its out of stock. The... See more

Rated 1 out of 5 stars

DI NOT TOUCH WITH A BARGE POLE!! If I could give zero stars I would. As per every other review This company is a scam.. they take your money and order, and send fake delivery emails but the order neve... See more

Company details

  1. Lighting Shop
  2. Decoration and Interior Design Store

Contact info

1.7

Bad

TrustScore 1.5 out of 5

65 reviews

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No history of asking for reviews

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1.7

All reviews

(65)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful. Avoid

I ordered lights worth £200, a month later and several emails later I still haven't recived them. I have now asked for a refund. I would not recomend this company at all!

19 September 2025
Unprompted review

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