BricksAndFigsDE Reviews 215

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy shop
  2. Hobby shop
  3. Model shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

215 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Pretty good

Bought from them on day one. Website was pretty easy to understand and didn't overload you with options. Delivery was very fast but missed a few products. But they were delivered very fast as soon as they noticed.
Communication is relatively easy and fast.

Overall pretty good.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Awesome seller. He is very chill, puts effort on packaging, both design and protection. It's been a nice shopping experience which I definitely will repeat.
+ His discord channel is pretty fun and has giveaways and stuff I would recommend joining too

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Everything's excellent

Everything's excellent! The website is very well made, all was properly packed with fast delivery.
Highly recommend!

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend. A+

Excellent seller. Bought from them on launch day and had a great buying process. Shipping time was also excellent for the price I paid. Can’t wait to purchase more in the future! Highly recommend!

13 April 2024
Unprompted review
Rated 5 out of 5 stars

100% recommended

I bought from them at the day one. I didn't know them and when you buy from a new private seller you don't know how the experience will be, but this time it was definitely positive! The website is clear and well done, the communication is very good, the prices are fair and the quality is good.
I appreciated particularly the customized bags, they are very cool and I didn't expect so much attention in such a small detail.
100% Recommended

12 April 2024
Unprompted review
Show reviews in all languages. (215 reviews)

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