BricksAndFigsDE Reviews 215

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting their impressive appearance and condition upon arrival. Many also highlight the efficient order processing and the care taken with packaging, which often includes extra items like stickers. Reviewers appreciate the fast and reliable delivery service, with items arriving safely and in a timely manner. However, some people were dissatisfied with product accuracy, reporting instances of receiving incorrect or missing items. There are also concerns about customer service, with some reviewers experiencing negative interactions or long waiting times for order preparation. A few other people also felt that the search bar does not immediately show out-of-stock items, which can be crucial for these products.

What people talk about most

Product

People report ambiguous experiences with product quality and availability, with many praising the high... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the care... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent condition of... See more

Customer service

Consumers find customer service experiences to be ambiguous, with some reporting negative interactions and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms! Would give 5-star... See more

Rated 5 out of 5 stars

These figures are stunning. This was definitely worth the wait! It's just like looking at real LEGO minifigures! Also thank you for the stickers and very nice packaging (It felt very luxurious!).

Rated 5 out of 5 stars

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE e... See more

Rated 5 out of 5 stars

THIS IS AN INDEPENDENT BUSINESS BASED IN GERMANY. THIS BUSINESS IS NOT AFFILIATED WITH BRICKS & MINIFIGS IN THE UNITED STATES. THE PEOPLE LEAVING NEGATIVE REVIEWS HAVE THE WRONG BUSINESS AND ARE TAR... See more


Company details

  1. Toy shop
  2. Hobby shop
  3. Model shop

Written by the company

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Contact info

3.2

Average

TrustScore 3 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and service

A great and easy to use website, e-mails regarding the shipping-status + tracking. The products were well packed and in perfect condition when they arrived. Overall a great experience

26 December 2024
Rated 5 out of 5 stars

W store

I have orderd a lot from your store, i love the pricing, the quality and the many options to choose from! I also got a scooby doo figure for free :), keep it going man!

25 August 2024
Rated 4 out of 5 stars

Valid seller, original parts

I am pretty happy with the Figures. They are original. Only thing i did not like is one backpack of a figure was not original Lego and one other piece had bitemarks. But every figure I've bought till now was in a very good condition. Overall 4/5 would recommend

3 June 2024
BricksAndFigsDE logo

Reply from BricksAndFigsDE

Thank you for sharing your feedback with us and for your positive rating. We are delighted to hear that you are generally happy with the figures and that you find them to be in very good condition.

We apologize for the oversight with the non-original backpack and the piece with bite marks. Due to the high volume of figures we handle, it is possible that some issues might occasionally be missed during our quality control process. We appreciate your understanding in this matter.

To rectify this, please contact our customer support team via email, and we will happily replace the affected parts for you.

Thank you once again for your valuable feedback and for your continued support. We look forward to serving you again in the future.

Best regards,
BricksAndFigsDE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look