The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. #1 of 4 best companies in Tile manufacturer
  2. #1 of 2 best companies in Brick Manufacturer
  3. #11 of 112 best companies in Building Materials Supplier
  4. #12 of 212 best companies in Decoration and Interior Design Store
  5. #25 of 245 best companies in Home improvement shop
  6. #1 of 27 best companies in Tile Shop

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

We love our Blend 3 Brick Slip Fireplace

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of queries regarding delivery dates and a second order, both of which were dealt with quickly and efficiently. I would definitely recommend Blend 3 and would buy them again for sure.

23 October 2025
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Reply from The Brick Tile Company

Thank you for your fantastic feedback! We’re thrilled you’re happy with Blend 3 and our team’s service. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Great service responding to my query, very helpful and easy process for purchase

28 October 2025
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Reply from The Brick Tile Company

We really appreciate your feedback! It’s great to hear you were happy with our service.

Rated 5 out of 5 stars

Kitchen feature wall

Very happy with service and the finished look is exactky what i wanted. Genuinely looks like a brick wall; which I suppose is what it is!

20 October 2025
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Reply from The Brick Tile Company

Thanks so much for your review! We're really pleased to hear you're happy with the service and love the finished look!

Rated 5 out of 5 stars

Order and quote

Order was well handled and I had a quote within 10 mins. Responded quickly to any queries I had.

22 September 2025
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Reply from The Brick Tile Company

Thank you for your kind review! We're glad to hear your order and quote were handled efficiently. Don’t hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Quality product

Quality product, with easy to follow installation videos. Would highly recommend 👍

20 October 2025
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Reply from The Brick Tile Company

Thanks so much! We're glad you found the product and videos helpful. Really appreciate the recommendation!

Rated 5 out of 5 stars

great company to deal with

great company to deal with.
Danielle was amazing sorting me a box out after i had ordered short. great job

3 September 2025
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Reply from The Brick Tile Company

Thanks so much for the 5* review. I'm glad we could help get your project finished.

Rated 5 out of 5 stars

Lovely ladies on the telephone

Lovely ladies on the telephone, very helpful. Easy to order off her email.

15 October 2025
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Reply from The Brick Tile Company

Thank you! We're glad our team could assist and make ordering easy for you.

Rated 5 out of 5 stars

So helpful for novices like us

So helpful for novices like us. Great product and great customer service

12 October 2025
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Reply from The Brick Tile Company

Thank you for the 5* review! Great to hear you're happy with the products and service!

Rated 5 out of 5 stars

Really happy with the brick slips

Really happy with the brick slips. It was hard to choose from the selection because there are so many great colours and styles. Good solid brick slip, very easy to put up and grout. Would recommend.

9 October 2025
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Reply from The Brick Tile Company

Thanks for the great review! We're so glad you found the perfect style and had a smooth installation. Enjoy your finished project, and thanks for recommending us!

Rated 5 out of 5 stars

Great service

Ordered my brick slips a while ago, feels like it took forever to get my project completed. Now that it’s finished I am absolutely delighted with the brick slips. We chose blend 10 and I absolutely love the colour. The order was super easy to place and the website tells you everthing you need to go with the bricks. Thank you so much!

8 October 2025
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Reply from The Brick Tile Company

Thanks so much for your kind words! We're thrilled to hear you're loving Blend 10 and that your project turned out beautifully. Appreciate you choosing us. Enjoy your new space!

Rated 1 out of 5 stars

Delivery date not meet cost to me for…

Delivery date not meet cost to me for having tilers there £350.00 would not recommend this company as they dont get back to you poor

when will my delivery arrive

20 September 2025
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Reply from The Brick Tile Company

Hi Joseph,
Thanks for your feedback, I'd like to apologise that our service hasn't been up to your expectations, we have been having a difficult time with getting a backlog of orders out, normally we are faster. However I would like to note the below:
- We do clearly state not to book an installer until you've received and checked the tiles.
- We haven't given you a delivery date as yet, this is done on dispatch
- I'm sorry we haven't got back to you, our opening times are Monday-Friday 9am-5pm, I can see you've emailed twice across the weekend.
We'll respond to your emails this morning.

Rated 1 out of 5 stars

I don’t even want to give 1 star

I don’t even want to give 1 star. I have had the worst experience with this company. We purchased straight tiles from B&Q and then decided to extend our project, so went back to B&Q only to find they don’t stock the corners or halves. So realised I would have to get these straight from the company so I bought 20 corners and some mortar on the 28th July which with the shipping cost at £62! Came to over £140. After emailing a few times over the next weeks and being told the order would be delivered soon it finally arrived on the 5th September, after checking the delivery 11 out of 20 tiles were broken. So emailed the company and provided photos of the broken tiles. I was told they had been re-ordered but no time scale was given, they were delivered today the 24th September, I opened the package in front of the delivery guy and although the tiles were all complete we have been sent 10 not 11, honestly at this point I’ve given up the will to communicate with this company anymore.

24 September 2025
Unprompted review
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Reply from The Brick Tile Company

Hi Clare,
Thanks for the feedback. Unfortunately B&Q decided they only wanted to stock the full tiles which in some instances is going to be a pain for their customers.
The shipping unfortunately is due to the product being heavy and fragile, so it needs to go secured on a pallet. In your case obviously this still wasn't enough to keep them all in tact, the corners are the most vulnerable I'm afraid.
We did have a delay in stock coming in over the summer, so apologies for how long that has taken.
Regarding the resolution of the breakages, unfortunately your email was misinterpreted at our end in terms of what was broken and what was remaining, which is why you didn't receive enough.
I can only apologise that with all the things listed you've had a poor experience with us, with almost everything that could go wrong going wrong. I'm sorry for this and hope that you are at least happy with your finished project, despite the journey to get there.
Apologies again,
Joe

Rated 5 out of 5 stars

Overall great service and product

After ordering a few samples of brick slips in different shades, we decided on one and placed the order online. I would recommend getting a few samples and thinking about the colour of the mortar you use, as this can change the overall look.
We were given a delivery date and time slot, and they arrived as promised. The pallet was kindly placed in our garage, rather than roadside, saving a lot of carrying!
The brick slips were easy enough to apply to plasterboard. It took several days for the bricks and mortar to dry out, and we are extremely pleased with the result. It’s changed an ugly wall into the main feature of the room! Would highly recommend this company!

23 September 2025
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Reply from The Brick Tile Company

Thank you so much for the lovely review! We're really glad you’re happy with the service and love the finished look. Great tip about the mortar colour too! 😊

Rated 5 out of 5 stars

Helpful

Very good communication and help with finding an installer after purchasing the materials

9 August 2025
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Reply from The Brick Tile Company

Thanks so much for your feedback! We're glad we could help and that you found the support useful.

Rated 5 out of 5 stars

Great company, great products and brilliant customer service

Great communication - and the products themselves arrived very quickly, and very safely packaged to ensure I think from hundreds of individual brick tiles, we only suffered 1 broken tile (which I could still use).

Their 'how to' guides are really clear and easy to follow - and all of the accessories they offer (adhesives / mortar etc etc) are tremendously helpful and work well... making them a genuine 1-stop-shop for this project.

If I ever need, I WILL use them again, and highly recommend them.

22 September 2025
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Reply from The Brick Tile Company

Thank you for the amazing feedback! We're so pleased to hear everything arrived safely and that the guides and accessories helped make the project go smoothly. We really appreciate your recommendation. We would love to help again in the future!

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Very helpful. Samples arrived in timely fashion and looked very professional. Awaiting delivery of tiles now.

22 September 2025
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Reply from The Brick Tile Company

Thank you for the lovely feedback! We're so glad the ordering process and samples met your expectations. Hope you love the tiles once they arrive!

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