Bridgewood & Neitzert Reviews 

382
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I took my Cello into Bridgewood and Neitzert for a new bridge and asked what else might make it sound better. Gary fitted an Akusticus tailpiece and a carbon endpin unit as well as gluing various poi... See more

Company replied

Rated 5 out of 5 stars

Really fast service and it's the most beautiful bow! Looks fantastic and it has ice balance and the sound so far on a modern instrument is good but hoping to get a baroque cello soon.

Company replied

Rated 5 out of 5 stars

Bridgewood & Neitzert have set me up with two beautiful Baroque cellos over the last five years. The latest old instrument they have returned from its modern set-up giving me exactly what I’d hoped fo... See more

Company replied

Rated 5 out of 5 stars

Bridgewood and Neitzert were quick to respond to my query about string gauges and choosing the most appropriate strings for baroque playing. The information sent on this was really informative. The o... See more

Company replied

Company details

  1. #28 of 45 best companies in Musical instrument shop
  2. #3 of 8 best companies in Musical instrument manufacturer
  3. #3 of 4 best companies in Musical instrument rental service
  4. #4 of 6 best companies in Musical instrument repair shop
  5. #7 of 9 best companies in Used Musical Instrument Shop
  6. #1 of 2 best companies in Violin shop

About Bridgewood & Neitzert

Written by the company

Founded in 1982 we are recognised as one of the UK’s leading violin dealers, restorers, and makers offering a complete service to all string players from students to professionals, running a large-scale repair and restoration workshop operating to the most exacting and precise standards.

Whether modern, classical or baroque our expertise and knowledge have served musicians in achieving optimal sound, cared for by gifted craftsmen/musicians.

Visit our website for more information

Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(382)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The drum set I bought from this store…

The drum set I bought from this store is a dream come true. The drums have a delightful tune that exceeds my expectations, and the fast and secure delivery ensured that they arrived in impeccable condition, making it an excellent investment.

16 June 2023
Unprompted review
Bridgewood & Neitzert logo

Reply from Bridgewood & Neitzert

Hi Melissa, thanks for your reveiw but I think it's misplaced, we don't sell drums, violins, violas cellos etc yes. I hope you can find who sold you your drums and can give them this reveiw. Best Gary

Rated 5 out of 5 stars

Great Service

This company was spectacularly quick to send out my order, after following up my request to alter an important detail. Recommended!

13 May 2023
Rated 4 out of 5 stars

Super speedy delivery

Super speedy delivery, excellent value eco friendly violin case which is a great compact size and looks really smart. Slight confusion where I completed my order and paid but then received an email saying I'd left an item in my basket, but this was quickly sorted out.

2 May 2023
Rated 5 out of 5 stars

Excellent speedy service

Bridgewood and Neitzert come up trumps every time! I frequently order viol strings from them and they always arrive the next day. As well as being totally reliable, their staff are also very knowledgeable and give good advice.

10 April 2023
Rated 5 out of 5 stars

Gewa violin case

Really helpful communication about options prior to my order and then prompt response to my queries when the order was unavoidably delayed. I received a very personal service and am delighted with the product, many thanks!

22 March 2023
Bridgewood & Neitzert logo

Reply from Bridgewood & Neitzert

Dear Karen, I do apologise for this, our supplier missinformed us about availability of this case in the colour that you ordered. I believe my colleague, has been in touch with you to inform you or offer a full refund. Please let me know if there is anything that I can do as I know our team work very hard to provide good service. If you want to call and speak to me my number is 020 7249 9398, best Gary Bridgewood

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look