Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and friendly, approachable demeanor, often going above and beyond to provide thorough support and clear explanations. People frequently highlight the excellent service, noting its efficiency, personalized nature, and ability to make complex financial processes like mortgages stress-free. Reviewers also appreciate the quick response times and the company's commitment to diligently securing the best possible deals and rates tailored to their individual needs. This consistent positive feedback underscores a highly reliable and supportive experience for most customers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Price

Reviewers highlight positive aspects of price, often securing attractive and competitive rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Services

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(843)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very positive experience

I have worked with Chris to organise my mortgage over the last 5 years and highly recommend him. He got me the best deals and helped a lot with a valuation appeal which was successful. I trust him to get the best rates and he has great communication as do the rest of the Bright Advice team.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team, 10/10 would recommend!!

I have been looking for an expert to help with setting up the right cover for Life Insurance and Income Protection, and have thoroughly found that in James L at Bright Advice.

James is very thorough, knowledgeable and patient with all of my questions, he was able to guide me and provide multiple comparisons to ensure I have the best plan for my requirements. The journey has been seamless and he is a true professional in his field.

I would wholeheartedly recommend James and the team at Bright Advice for any of your needs. Thank you once again for making this process so easy through your great attention to detail and due diligence.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 every time.

Bright Advice have organised my mortgage for many years and I have always been extremely happy with the service.

John Calnan in particular has been fantastic. I am not always the easiest client to deal with. I had lost of questions and was undecided as to which route I should take. John was patient and answered every question I had, at the same time providing professional advice which made the whole experience feel easier and far less stressful than it otherwise could have been.

I wouldn't consider going anywhere else for my mortgage and I can't recommend John and Bright Advice enough.

10 out 10.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Remortgage process

Each time we have had dealings with Mark and his support team they have been simply brilliant. We honestly could not recommend them high enough!!!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Complete peace of mind!

Working with James and Sara has always been a really stress-free process. They explain everything clearly and really make sure you are getting the best arrangement possible; without you feeling pressured. Really down to earth advice. Highly recommend.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

John is an amazing mortgage broker

We came to Bright Advice after working with John previously and wanted his help again on our remortgage.
He has made remortgaging our house so easy, always here to help with any questions we need, as well as all his colleagues. Every step of the way was clear and easy to follow.
I recommend him and the company 100%. We look forward to hopefully working with him and the company again in 5 years time.
Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Communication & Proactive Support

The communication from Bright Advice was always excellent and very proactive. We never found ourselves having to chase them for updates and they always tried to help us find the best possible deals. Everyone we spoke to from Bright Advice were always helpful and informative and went above and beyond to support us through our remortgaging process. We would definitely recommend Bright Advice to others, particularly Chris and his team who made both our original mortgage and recent remortgage as smooth and easy as it could be.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer!

I've just finished working with James at Bright Advice, on both a re-mortgage and various insurance products, and he has been absolutely incredible. I’ve reduced my mortgage considerably and feel very secure having just signed up for the insurance products - both of which are a result of him going the extra mile in his research and the time taken to find the best options for me. Communication has been amazing from the whole team and I can’t recommend Bright Advice highly enough. James has taken the stress out of this process entirely and I’m very grateful for all the work completed on my behalf.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service and information provided is spot on. they went above and beyond to achieve the goals we set out to achieve, highly recommend

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have used John twice now and he’s been fantastic both times, super communication, extremely knowledgeable and friendly. I wouldn’t use another now! Thank you for all your help and guidance

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great communication, friendly staff. Quotation was broken down for me and explained clearly.
Would highly recommend, thank you

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience

Had a great experience with Rachel and Evie for my remortgage this year, Rachel managed to get my monthly payments and mortgage term down together, and Evie was a massive help in ensuring the process ran smoothly over the remortgage period. Thank you both, and see you for the next remortgage!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

A great company!

I’ve always taken out my mortgages through Bright Advice. They’ve guided me through securing the best deal quickly and efficiently- with no stress for me to worry about! Thank you John and team.

17 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look