Bright Lightz Reviews 

1,732
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered multicolour festoon lights. Took longer to arrive but did arrive. However one hook broken so can’t hang them properly. Emailed via website and directly also tried ringing multiple times and ju... See more

Rated 1 out of 5 stars

Tried to contact via email, telephone and got one call saying the “infamous” Karl is with clients will call back. Still waiting... they don’t under at table their responsibly under the Consumer Direc... See more

Rated 1 out of 5 stars

Had the worst purchase experience ever. Delivery was quiet long, order arrived incomplete. Responded only to my first email. One of the Brightlightz guy Shaun promissed to sort it out and let him know... See more

Rated 5 out of 5 stars

Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it... See more

Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(1,732)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a set of LED rope lights…

I purchased a set of LED rope lights for use around my new decking. They arrived on time. They were easy to install and work perfectly. They issue a good amount of light and the number of light changing functions is superb. I use them via a timer plug. The remote controller works very well. I would recommend this company and will use them again when I need lights.

11 February 2021
Unprompted review
Rated 1 out of 5 stars

AVOID!!! One of the worst companies!! AVOID

One of the worst companies I have had to deal with. I ordered 8 sets of fairy lights for a customers garden that was due to be finished soon. This company had them, so after paying upwards of £150 for the lights I waited the 2 working days for delivery. No dispatch email, no tracker. So I contacted them by email, the response was clearly from someone of a very, very young age (9-10y) as they couldn’t have cared less about the company or any future sales. Refund demanded. But no further responses.

Awful customer service, avoid!!

God awful

1 February 2021
Unprompted review
Rated 5 out of 5 stars

After a small misunderstanding

After a small misunderstanding, problem resolved very professionally and I am very pleased with product and the excellent customer service!
I will not hesitate to use this company again 😃

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic rope lights

Fantastic rope lights better quality than expected, they look fab in our home bar ,fast delivery I will definitely recommend and will be putting in another order .
Thank you

27 January 2021
Rated 5 out of 5 stars

Excellent products at great prices

Excellent products at great prices, everyone who has seen my slow colour changing lights on my tree are impressed as they're easy on the eye.
I've bought 3 sets and other items.
I've recommended this company to many.

27 January 2021
Unprompted review
Rated 1 out of 5 stars

Can't get hold of anyone after different item sent.

I ordered 9 x high bay LED warehouse lights however the item received was not as listed. I have spent over a week trying to get hold of the company to ascertain why a different item was sent and how to return the items. The office number just rings and rings and no one ever responds to multiple emails. I am not happy with the item received and want to return to get my money back.

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I spent a long time looking for quality lights. These are brilliant quality, built to last, arrived quickly and as they say ‘do exactly as it says in the tin’. I would not hesitate to order from this company again. Brilliant!

25 January 2021
Unprompted review
Rated 5 out of 5 stars

Bathroom lights

Really pleased with our bathroom spotlights. Next day delivery and just what we wanted. Would order again in future.

25 January 2021
Unprompted review
Rated 5 out of 5 stars

I purchased led fairy lights for xmas

I purchased led fairy lights for xmas
Lots of fairy lights for the installation at a shop

Product was great and extensive
Came quickly
Lots of choice and variations.
It works and connectable
Thanks

18 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look