Bright Lightz Reviews 

1,732
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Ordered multicolour festoon lights. Took longer to arrive but did arrive. However one hook broken so can’t hang them properly. Emailed via website and directly also tried ringing multiple times and ju... See more

Rated 1 out of 5 stars

Tried to contact via email, telephone and got one call saying the “infamous” Karl is with clients will call back. Still waiting... they don’t under at table their responsibly under the Consumer Direc... See more

Rated 1 out of 5 stars

Had the worst purchase experience ever. Delivery was quiet long, order arrived incomplete. Responded only to my first email. One of the Brightlightz guy Shaun promissed to sort it out and let him know... See more

Rated 5 out of 5 stars

Found the reading light (Toby) advertised in The Oldie magazine. Took the chance, ordered it and couldn’t be more satisfied. Excellent service, reasonable price and extremely prompt delivery. Use it... See more

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2.5

Poor

TrustScore 2.5 out of 5

2k reviews

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2.5

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(1,732)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasantly surprised

Although the physical size was smaller than expected (my fault as I didn't read the spec), I am really pleased with the build quality and the light intensity. I intend to buy again very soon.

17 January 2021
Rated 5 out of 5 stars

Brilliant lights, arrived quickly.

Some of our rope lights failed before Christmas so needed a new set quickly. Found exactly what we needed here, lots of choice and they arrived within a couple of days. Brilliant lights, really bright, easy to fit.

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

Ordered a set of tea lights just before New Year. Following a brief delivery delay and initial difficulty in contacting Bright Lightz about it, the customer service once contact was successfully made (including response times to emails) has been great. And the tea lights look brilliant, bright with as realistic a flicker as you can expect. Based on our experience we will buy again.

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Superb quality rope lights

Ordered 2 sets of rope lights for outdoors at christmas. They arrived in a really timely fashion and I have to say they are streets ahead in terms of quality of the ones they were replacing.
The whole experience couldn't have gone smoother
Thank you

13 January 2021
Unprompted review
Rated 5 out of 5 stars

great service.product as expected

Ordered our lights when the old set died. I thought it would take ages to get rope lights just before Christmas. They arrived within 2 days of placing the order. Great product and great service.

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Outdoor lights for Christmas and beyond

Bought a few set of these lights to brighten up the front of my house this Christmas.
Was able to connect them together and run from one socket. Really good quality.

Will use in back garden later in the year.

10 Metre LED Fairy Lights in Warm White with Decorative Balls, Connectable, 100 LED's x5
Item No S-01-99

10 January 2021
Unprompted review
Rated 1 out of 5 stars

No customer service!

I returned lights to this company 3 weeks ago, tracked Royal Mail they have been signed for so definitely received. They don’t reply to emails & when you phone always states inbox is full still waiting for my £55 back, terrible company if you need to return anything, never again will I buy from here. No customer service whatsoever!

10 January 2021
Unprompted review
Rated 5 out of 5 stars

LED rope lighting for a pub

Ordered two sets of led rope lights to illuminate my pub while in the covid-19 pandemic, and I must say they are very good. These high quality lights were so impressive I ordered two more sets, this really made the whole affect stand out.

I received super fast delivery and great customer service, I will definitely order from this company again 👍

9 January 2021
Unprompted review
Rated 5 out of 5 stars

Top banana

Purchased a large rope light when our Christmas exterior lights decided to give up the ghost.

Order placed on Sunday, arrived Tuesday. Lights were high quality providing an excellent uniform light around the 36 m rope.

Top service and contact with order tracking.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I bought a rope light from BrightLightz at the end of October . It developed a fault (which can happen, how it's dealt with is key ) As a business owner myself I can only praise the customer service I received. Communication was quick and positive, even over the Christmas period and the replacement light delivered just as promised. Thankyou Shaun for the excellent service, I highly recommend Bright Lightz and look forward to dealing with you again.

8 January 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service - don't return e mails, don't answer phones and ignore their warranty obligations.
possibly the worst service I have received in many years of purchasing similar products.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

Very quick service

Very quick service, good quality lights. Ordered some ropelights a few years back and wanted to expand our collection. Came delivered on a reel and very impressed with brightness and quality. Definitely recommend.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

super bright blue rope lights

Looked online for led rope lights for Christmas for our house front.
Found these on the website in any length you want by the metre.
Excellent quality lights and really bright with multiple options and a memory so they hold the program they were on.
Extremely impressed with the lights as we live in one of the highest and windy places in Cornwall and they have stayed up all Christmas and no problems even in the harsh frosts and driving rain we have had.
I will definitely recommend these lights to anyone and as soon as my extension is built I will buy some more

6 January 2021
Unprompted review
Rated 4 out of 5 stars

Well handled refund

We ordered the rope lights and they arrived promptly and in good condition. They were too bright for the situation we wanted them in and had to ask for a refund. We are completely satisfied with the way that the return and refund were handled.

6 January 2021
Unprompted review
Rated 4 out of 5 stars

Great rope lights

Ordered external rope lights before Christmas, they are a great product and fantastic quality, very pleased. They arrived one day late and trying to contact the company to ascertain why was a bit hit and miss, but I put that down to the busy pre-xmas rush and apparently they had a change in management. Either way, they were only a day late, arrived well packaged, great product, and would be happy to order from Bright Lightz again

5 January 2021
Unprompted review
Rated 5 out of 5 stars

Bright Lightz - Brilliant!!

Purchased some last minute rope lights for the outside of our business premises, they arrived earlier than promised and were simple to install. The lights are clear and bright and look better than expected, i have passed on details of the supplier to a number of people who commented on how great they look. I would definitely have no hesitation in making further purchase from this company.

5 January 2021
Unprompted review
Rated 4 out of 5 stars

Fabulous lights

Fabulous lights. We were really happy with them, delivery was as promised, and on time. We used them to wind around an existing reindeer and sleigh set which had stopped working. They were flexible and look fantastic. I was really impressed with the range of lengths you could buy. I will definitely buy again from here. No response to emails and voice mails we left, however, prior to the delivery.

2 January 2021
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

Buy with confidence, the LED curtain is well made and can be used both inside or outside as it's fully weatherproof. The service from Bright Lightz was also excellent with quick responses to my questions.

31 December 2020
Unprompted review

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