Bright Reviews 728

Ciaran was exceptional. Spend the time to sort out the serious issues i had with the software that wasnt connecting and he knew straight away why. Got me connected and didnt realise brightpay expenses needed the new digital cert as well which he knew and resolved and helped me put all the expenses through that had rejected due to these issues
He was the best support agent and should be valued . My experience was extremely adavantageous all issues noone had to date helped me with were resolved. Thanks

Software constantly crashes and when you use it for important things it's not ideal. I cannot wait to move away from this software. So unreliable. You need to fix this immediately as we need this for deadline work!

The software is easy to use, logical and the support desk if you do get stuck are quickly available, patient, kind and thorough.

The BrightPay customer support team are SO GOOD! They are so helpful and knowledgeable. They are my favourite organisation to deal with. The product is excellent, easy to use and can do everything I need it to. Can't recommend highly enough.

Very friendly but most importantly knowledgeable.

the guy I spoke with was very helpful and my problem was solved.

Brightpay Cloud is intuitive and handles all of our payroll needs. The customer support is excellent too.

Very helpful staff, software very easy to use, when I upgraded they talked me through the process. I definitely recommend Bright pay software.

Ciaran was very helpful and calm in helping me understand several areas of the software and patient as I made the changes I needed to make.

Was able to log on to my screen, and see the issue i was having, so could resolve it

Very bad service, I paid already for a cream ,for more than 5 days without any contact, I did not recive any product, dificult to spor the product, no comunication, I would like get my money back, Copenhagen Danmark.
The tel. From Stockholm doesnt work, spam.

Great service from Ciaran Belton - he was enthusiastic and helpful and didn't make me feel like a technophobe. He sorted my query out in a few minutes. Brightpay is great software and easy to use but on this occasion I couldn't figure out how to import some information which Ciaran solved.

Karen has been really helpful with my too-ing and fro-ing with signing up and I look forward to the migration next week.

Joel was a great help - very clear and made the move to the cloud very straightforward! He has great patience and is very approachable with any questions.

We have moved a large majority of clients over to BrightPay Cloud and all we have had is issues.

I will just list a few issues we have had.

- From the payroll approval request, the client is unable to save the payslips as one file they, they must be saved individually. On the desktop version they could save it as one file.
- You’re unable to download and saved the coding notices, you have to save it as a screenshot.
- The P45’s on BrightPay Cloud look totally different to an actual P45.
- The Desktop version shows when employees last received an invite to sign up to the portal. Cloud function doesn’t show this.
- There is no option to post AE letters directly to the employee portal.
- We were told by BrightPay that the employees wouldn’t be affected by the move to BrightPay Cloud from the desktop version but after a complaint from a client that isn’t the case. All employees have been invited to a new portal that has a totally different web address.
- If you look at an employee’s YTD figures within the payroll on the cloud, and then move to another employee, you are switched back to this period. On the desktop it would remember that you were in YTD & stay in that for the next employee
- Additional cost of CIS product that was free under desktop whilst losing free flow between payroll & CIS.
- Why would you remove the option to bulk save/download PDF reports and make you save each one individually 🤯.

As a company we have used the desktop version for years and it works perfectly. We understand that payroll software’s are going cloud based but why change something that isn’t broken.

We have also tried to contact Bright numerous occasions via different methods, and we haven’t heard anything back.

Joel was instrumental in our transition to cloud and most recently has give us his time to talk through a few processes which have been really informative and helpful.
Joel is really personable and makes you feel your hundredth question isn't too many! Thanks Joel

Made the grave error of signing up for a free trial with bright books. Was charged for the pleasure the next day. Truly painful communicating with bots that direct you to the products page.....cannot cancel subscription as I have a pending payment due..???????????. FIVE DAYS into FREE trial , I cannot cancel as I have a pending payment due??????????. Bots just keep telling to repeat the same action. Emails go unanswered. U have been warned......

Joel Diack took what was initially a quite confusing concept for pricing models and contracts into simplified easy to understand task of changing to the cloud based version of BrightPay.