Divya is very cooperative sales member . She gave me best package in my budget. Really appreciate for her work.
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See what reviewers are saying
We have been dealing with Rohit at Brightsun . We have been very pleased with the service by Rohit. Rohit has been kind of, empathetic and understands our requirement. He helped us in choosing the r... See more
Company replied
Very good experience, very responsive and the driver and temp they sent was very good. Highly recommend!
Company replied
Extremely disappointed. Passenger was unable to fly due to corona symptoms and the travel agency had clearly mentioned not to fly if there were corona symptons. The agency failed to represent the case... See more
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Company details
Written by the company
Brightsun Travel has had a presence in INDIA since 1991. We are approved by the Government of India as a tour operator and are bonded by IATA for flights worldwide. Customer service is key to what we do, and your review will improve our service to you.
Contact info
Unit No 101, First Floor, Tower-A, Unitech World- Cyber Park, Sector 39, 122 003, Gurugram, Haryana, India
- 0124 416 3001
- info@brightsun.co.in
- brightsun.co.in
4.5
Excellent
142 reviews
Asks customers to review
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The entire trip was organised by…
The entire trip was organised by Brightsun, the flights, hotels, transport, and tour guides. Everything ran to plan without a hitch with good communication throughout the trip.
24 March 2025
Reply from Brightsun.co.in
Dear SK,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
It was an absolute pleasure with the…
It was an absolute pleasure with the company
27 February 2025
Unprompted review
Reply from Brightsun.co.in
Dear Nikita,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Nice experience...
Nice experience.... Excellent services... Thank u so much given such wonderful services....
20 November 2024
Unprompted review
Reply from Brightsun.co.in
Dear Ritu,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun
Excellent experience with Brightsun
16 October 2024
Unprompted review
Reply from Brightsun.co.in
Dear Divya,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
I deal with Mr.Abhinavkumar for ticket…
I deal with Mr.Abhinavkumar for ticket booking. I have very excellent experience with him and he is very kind and humble person.
13 February 2025
Reply from Brightsun.co.in
Dear Hamant,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
I have been travelling for years now…
I have been travelling for years now but never had such a terrible experience with any travel agencies. Please don't only read the positive comments could be fraudulent,read through the 1 star reviews as they reflect on how this company would do anything to rip your money .Please avoid talking to Pawan and Sharad ,main culprits in running this scam . Fraudulent yourl never get your money back.
I am not able to reply to your reply so I had to update here, if your'll had given 3 people compensation why we would booked new tickets for us, 1st of all we had to inform the airline, we had to wait until last day thinking your'll would have done it cause when we contacted the airline they said they did not receive any documents for medical emergency from your'll. But the airlines helped us straight away, but few things they said they cannot do cause we booked the tickets from your agency.
7 February 2025
Unprompted review
Reply from Brightsun.co.in
Dear Jordan,
Thank you for taking the time to share your feedback. We would like to clarify that, understanding the urgency of your medical emergency, our team did reach out to the airline on your behalf to secure a waiver for the no-show fees. However, the airline agreed to provide compensation only for 3 out of the 7 passengers, as you also confirmed when you reached out to them directly. We submitted the medical certificate and all relevant documentation to support your case, and we requested that the airline review this situation with compassion. We sincerely apologize that the outcome was not as you had hoped, and we truly appreciate your understanding.
I would say please be careful whilst…
I would say please be careful whilst booking make sure you record every word they say . I read all the good reviews and thought they are trustworthy but unfortunately feels like the reviews are paid for! Very disappointing , if you need any help with ur ticket once you purchase please don’t even dream they will help you . They made me cry on the phone several times . Selfish , self-centered and careless . I had to extend my ticket as my daughter was in hospital for an emergency heart treatment . Despite of providing all the proof they failed to help me and lied saying the airline was not responding . When I called the airline they said they never received no information from the agency . Liars quoting me an additional 800 per person just to change the date . Please please don’t trust them they will do anything to eat even a penny . Booked through another company they offered 400 pound cheaper for the same flight !!!
20 January 2025
Unprompted review
Reply from Brightsun.co.in
Dear Vanessa,
Thank you for taking the time to share your feedback. We would like to clarify that, understanding the urgency of your medical emergency, our team did reach out to the airline on your behalf to secure a waiver for the no-show fees. However, the airline agreed to provide compensation only for 3 out of the 7 passengers, as you also confirmed when you reached out to them directly. We submitted the medical certificate and all relevant documentation to support your case, and we requested that the airline review this situation with compassion. We sincerely apologize that the outcome was not as you had hoped, and we truly appreciate your understanding.
Exllent sercive
1 February 2025
Reply from Brightsun.co.in
Dear Satish,
Thank you for your review.
It felt great to find out that your satisfaction was reflected in the wonderful review you had written for us.
Pawan from Bright sun is very polite…
Pawan from Bright sun is very polite and helpful rep for Bright sun based in UK. He tries to get us competitive prices. HE worked hard to get me around 8 legs of flights from Canada via india , Australia, Nz and back to canada, for both me and My husband., I have used him many times for bookings and will continue to do so. We like his attitude. However Bright sun themselves need to allow him to give a bit better rates as often I can get cheaper on the web, but I want to pay in INR therefore I use bright sun as they are also based in India, So good for NRIS.
16 December 2024
Reply from Brightsun.co.in
Dear Mala,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun
Reply from Brightsun.co.in
Dear Dhaval,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
Reply from Brightsun.co.in
Dear Anil,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Jatin was very helpful in creating a…
Jatin was very helpful in creating a customised trip plan according to my request
25 October 2024
Reply from Brightsun.co.in
Dear Tilak,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
The hotel is excellent
The hotel is excellent, beautiful mountain views, and a nice restaurant in the hotel. The room itself was luxurious and comfortable. The staff is very cooperative, professional and very welcoming, especially Sakshi, Vansh and Vinod. They helped us through every meal during our trip. The restaurant food is tasty and the staff is attentive. The housekeeping staff here is very honest and helpful. Wi-Fi connectivity was a little problem but it was resolved. Overall it was a nice stay at Mussoorie and I look forward to coming again and staying.
1 November 2024
Unprompted review
Reply from Brightsun.co.in
Dear Mushtaq,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
It's an absolute delight to work with…
It's an absolute delight to work with Divya and her teammates. Near perfection responses with detailed care taken towards customer service approach.
Glad to have such an incredible support system at the other end.
16 October 2024
Unprompted review
Reply from Brightsun.co.in
Dear Singhania,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
"I had a fantastic experience working…
"I had a fantastic experience working with Ritu. She made the entire visa application process smooth and stress-free. She is knowledgeable, responsive, and ensured that every detail was taken care of. Thanks to her expertise, I received my visa without any complications. I highly recommend Brightsun to anyone in need of visa assistance!"
18 October 2024
Unprompted review
Reply from Brightsun.co.in
Dear Tushar,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun Travel
Excellent service provided with flight…
Excellent service provided with flight options from Delhi to Udaipur and return as well as assistance with excess baggage charges.
12 September 2024
Unprompted review
Reply from Brightsun.co.in
Dear Inder Pathania,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
It was great booking a package from…
It was great booking a package from Brightsun. Whole trip was planned very carefully and nicely.
5 October 2024
Unprompted review
Reply from Brightsun.co.in
Dear Prerak Atreja,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Reply from Brightsun.co.in
Dear Naresh,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
Reply from Brightsun.co.in
Dear Vimal,
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Great service from Sharad Kumar in…
Great service from Sharad Kumar in booking my ticket and getting it issued so promptly
I appreciate all his help
Thank you
30 August 2024
Reply from Brightsun.co.in
Dear Singh,
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Brightsun
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