Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10. The top and bottom arrived without any issues, everything was in perfect condition and delivered on time. It’s true that the sizing runs a bit small, so I would recommend sizing up, but the customer service was fast, very efficient, and extremely friendly throughout the whole process. It was a great shopping experience overall.

Reply from Bright Swimwear
I ordered a swimsuit well over in a month advance for my vacation and when I received the package it was missing the top. It was incredibly difficult to get in contact with customer service and took almost a week and i finally got an answer when i reached out on instagram. I asked for it to be expressed shipped to me to make it on time for my trip but was told you couldnt do that and so i didnt end up getting it for my trip in time. I spent my hard earned money on this, super disappointing the customer service was not better especially as this was not my fault and i had to continuously go out of my way to get help
This is my second time buying from bright swim. I absolutely loved my first pieces so of course I went to check out their newest bright colors. I ordered two different sets in styles I already had from them. After recieving them, I really regretted not trying some of their other incredible styles. I sent an email to start and exchange and Anna was extremely quick to help. I got 3 pieces exchanged almost immediately but even better, they gifted me the pieces I was going to exchange to decrease their carbon footprint. I’m absolutely thrilled because now I can gift these extra pieces to my sister so I know will appreciate the bright colors and quality. I will be back for the phenomenal customer service and amazing bathing suit quality.

Reply from Bright Swimwear
Adele was so nice and understanding. Gave great recommendations and excellent customer service.

Reply from Bright Swimwear
I love the quality of the bathing suits and the customer service was great and they were quick to respond! I have ordered from here a few times and have had great experiences each time!

Reply from Bright Swimwear
Amazing customer service and such a smooth exchange process! The team was so kind and helpful throughout everything. Super happy with my experience and my new bikini

Reply from Bright Swimwear
Great customer service experience! Anna was very helpful and responsive in resolving my concern quickly and professionally. I received the replacement bikini, and I’m very happy with the quality and fit. Thank you again for the excellent support, highly recommended!

Reply from Bright Swimwear
The swimsuits fit so good, I loved the texture and quality. I will definitely be ordering again.

Reply from Bright Swimwear
This swimwear are very resistant and the fit is amazing. Plus their customer service it top top!!

Reply from Bright Swimwear
DO NOT BUY ! I bought two bikinis and my experience has been horrible from start to finish. I was ordering from Canada, thinking the package would come from the USA as they have a warehouse there. But it came from Sweden so I had to pay custom fees, I emailed them twice to know if I could just refuse the fees, send them back and get my money back. I didn’t get an answer until I received an email to give them a review which I did. They finally replied when they saw my bad review and told me that I would get a store credit according to the policy. So I paid the fees, got the bikinis and it is unbelievable! What was supposed to be an XL looks and fits like a Small size, and the quality is the same as SHEIN. I spent $200 for two bikinis that won’t ever fit me and there’s no return or exchange possible. It must be a scam! What a waste of money and time.

Reply from Bright Swimwear
Shipping is always fast! The orders are always correct on sizes. These are the best bikinis I have ever worn! Such great quality and the prints are beautiful!!!!!!! Quality last years also.

Reply from Bright Swimwear
absolutely love their suits! such cute patterns, affordable, & comfy! definitely recommend!

Reply from Bright Swimwear
I absolutely love bright swimwear! The quality and fit of their bathing suits never failed to anmaze me every single time! With quick shipping great customer service and quality every single order.

Reply from Bright Swimwear
Do NOT BUY! I believe they are a scam. The swim suit that came did not work for me. They do not offer returns. And when I opted for store credit per their policy, they have completely stopped responding to me. I have emailed them 4 more times over the past week and no response. Why am I being ignored? HORRIBLE customer service. Not to mention...the swim suit was also ugly.

Reply from Bright Swimwear
Ordered 2 bikinis in different styles from Bright swimwear. Delivery was quick. Unfortunately one of the styles (Sofie) was a little bit too skimpy (order a L for a 34D), and hence I emailed the team to request an exchange to a different style. Response within 48h to arrange for the replacement swimsuit to be delivered, and also to reduce the carbon footprint they said that I didn’t need to return the set that I wasn’t keen on. An excellent experience. Would buy again. Please note I ordered directly from Bright Swimwear’s website and not via a 3rd party.
The bikinis however were beautiful, with the designs accurately representing what was on the website and the quality good. I used the sizing chart for the bottoms which was accurate, I’m usually a size 28 waist jeans and ordered the Large. The are slightly cheeky (Melody) bottoms but adjustable. For the melody top i sized up to XL for coverage after ready the reviews which was perfect.

Reply from Bright Swimwear
I am obsessed with all of the swimsuits I have gotten from this brand! They are super flattering and I always get compliments. Also the swimsuits came in the mail pretty fast!

Reply from Bright Swimwear
Customer service is exceptional. The quality and value of the swimwear is so good! Thank you to Anna for helping me out with my request!

Reply from Bright Swimwear
I love the swimsuits, delivery is fast, and customer service is amazing. I needed to exchange my top for a bigger size and they just took care of it for me and had the bigger one delivered and let me keep the other.

Reply from Bright Swimwear
The most amazing swimwear brand. Their bikinis are super cute, comfy and high-quality. The price is also incredible and their customer service is unmatched! I asked for a size exchange and they replied and dispatched the new item the same day! I will only buy my bikinis from here now!

Reply from Bright Swimwear
A company that doesn’t not accept full refunds and only does exchanges and store credit, is a company that has major red flags and had to deal with many refunds in the past and refuses to better themselves and their product. First, their sizing is WAY off, not close to being accurate at all. Second, the quality of their suits are downright shameful SHEIN has better quality. Everything is super thin and flimsy and nowhere on their website does it say that all of their suits are single lined. All they can offer is store credit, and frankly, I have no need for store credit as I do not want to purchase another product from this company.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.