Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
- #70 of 92 best companies in Telecommunications service provider
- #47 of 58 best companies in Internet Service Provider
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Service.
I’ve been with Brillband since 2023 and the reliability has been brilliant and the few times i’ve been in contact with them they’ve been brilliant and quick at helping me with my issues especially Alisha,
I recommend them to everybody.
26 November 2025
Unprompted review
Reply from Brillband
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear you’ve been with us since 2023 and that your experience has been consistently reliable. It’s great to know our team has been able to support you quickly when needed — and we’ll be sure to pass your kind words on to Alisha, who will be thrilled to hear she made a difference.
We really appreciate your recommendation — it means the world to us.
Thanks, Team Brillband ❤️
Reply from Brillband
We really appreciate you sharing your experience! Delighted to know our speed and support hit the mark for you.
Thanks, Team Brillband ❤️
I had a struggle setting up my modem.
I had a struggle setting up my modem and the customer team was very helpful spending a couple hours with me trouble shooting until I got it sorted. The teams friendly and quick to help me i recommend brillian. For the speed,price and their customer care team that genuinely cares.
21 November 2025
Unprompted review
Reply from Brillband
Thank you so much for sharing your experience. We're really glad to hear that our team could stick with you through the modem setup and make sure everything got sorted in the end. It means a lot that you felt supported and found the team friendly and quick to help. Hearing that you’d recommend us for our speed, price, and genuine customer care truly makes our day.
Thanks, Team Brillband ❤️
Lewis was wonderful
Lewis was wonderful. Understood my situation and solved the issue promptly and efficiently.
21 November 2025
Unprompted review
Reply from Brillband
Hi there, thanks so much for sharing this lovely review. We’re delighted to hear that Lewis was able to understand your situation and get everything sorted quickly and efficiently — that’s exactly the kind of experience we want for every customer.
We’ll be sure to pass your kind words on to him!
Thanks, Team Brillband ❤️
Great costumer service from Lewis…
Great costumer service from Lewis helping me out with transferring my internet to my new house in milrig Road thank you Lewis made my day so easy
20 November 2025
Unprompted review
Reply from Brillband
Hi there, thanks so much for your lovely review. We’re really happy to hear that Lewis was able to make your move to Milrig Road smooth and stress-free. Transferring your service should feel simple, and it’s great to know he helped make your day a little easier!
We’ll make sure he sees your kind words.
Thanks, Team Brillband ❤️
Great service
Really great service once again from Brillband and Scott in particular.
Really feel like a valued customer with them.
20 November 2025
Unprompted review
Reply from Brillband
Hi there, thanks so much for your fantastic review. It’s great to hear you’ve had another positive experience with us — and especially with Scott. We love hearing that you feel like a valued customer, because that’s exactly how we want you to feel every time you reach out.
We’ll be sure to pass your kind words on to Scott!
Thanks, Team Brillband ❤️
Great service from Lewis. 5 stars.
I spoke with Lewis from support, great service, listened to my needs and responded in a swift fashion and gave me a better resolution than I expected. Excellent service. Thank you.
20 November 2025
Unprompted review
Reply from Brillband
Hi there, thanks so much for taking the time to leave such a brilliant review. We’re delighted to hear that Lewis provided great service, really listened to what you needed, and delivered a resolution that exceeded your expectations. That’s exactly the level of support we aim to provide.
We’ll make sure your feedback reaches him — it’ll mean a lot.
Thanks, Team Brillband ❤️
18 days since I was promised support would reach out to me
Feedback on Nov 20th to my review was that Brillband would reach out! I'm still waiting BRILLBAND SUPPORT, got a total outage today 8th Dec 2025 and no support as usual, they only operate during normal hours!!! As before Brillband once upon a time were great, nowadays they take your money and leave you high & dry when there's any problems, support is attrocious as nobody gets back to you. Eero routers are all hype, they are the worst on the market so avoid any supplier who uses these to provide your service.
19 November 2025
Unprompted review
Reply from Brillband
Hi there,
thanks for taking the time to share your review with us. We’re really sorry to hear that you’ve felt unsupported — that’s never the experience we want anyone to have. We’ve now been able to locate your details in our system, but we can’t see any technical support tickets logged from you, which may be why things didn’t progress as they should.
To make sure this is fully investigated, a member of our team will be reaching out to you directly. We want to understand what’s been happening on your side and get everything back on track as quickly as possible.
Thanks again for raising this — we’re here to help.
Thanks, Team Brillband ❤️
Reply from Brillband
Hi Allison,
Thanks so much for sharing your experience! We're really glad to hear that you found our customer service brilliant — the team will be chuffed to know their support made a positive impact.
Thanks, Team Brillband ❤️
Excellent Customer Service
For the first time in 3 years I had an issue with my internet that I couldn’t resolve myself, I spoke to Lewis on the live chat and despite it being a Saturday night and the issue over running his finishing time Lewis stayed online to resolve the problem. Top service my Brillband once again
15 November 2025
Unprompted review
Reply from Brillband
Thanks so much for taking the time to share this lovely review! We're really glad to hear you’ve had three solid years with us, and even happier that Lewis was able to jump in and get things sorted for you—especially on a Saturday night. He’ll be chuffed to know his extra effort made such a difference.
We’re always here when you need us, and it’s brilliant to know your Brillband experience continues to feel top-notch.
Thanks, Team Brillband ❤️
Excellent helped out with getting…
Excellent helped out with getting connected
15 November 2025
Unprompted review
Reply from Brillband
Thanks so much for leaving a review! We're really glad to hear our team was able to help you get connected smoothly — that first connection moment should always feel easy and stress-free. If you ever need a hand with anything else, we’re right here.
Thanks, Team Brillband ❤️
Very helpful and efficient
Chatted with Lewis online, we had an internet outage and he was very quick logging our problem and escalating with City Fibre. He also helped checking up on where the engineers were when we thought they weren't coming. He was polite, helpful and quick throughout. The problem wasn't Brillband's fault but Lewis took us seriously and was efficient nonetheless. Would definitely recommend.
7 November 2025
Unprompted review
Reply from Brillband
That’s such a wonderful review — thank you so much for taking the time to share your experience! We’re thrilled to hear that Lewis was able to jump in quickly and keep you updated while things got sorted with CityFibre. We really appreciate your patience and kind words — and we’ll make sure Lewis sees your feedback, it’ll mean a lot to him. Thanks for recommending us!
Thanks, Team Brillband ❤️
Reply from Brillband
That’s great to hear! We’re so glad you found getting started nice and easy — that’s exactly what we aim for. Thanks for taking the time to share your experience.
Thanks, Team Brillband ❤️
Great Customer Service
Brillband is a great Internet provider. Very fast speeds. Easy to set up eero router. I had an issue which was quickly resolved by Customer Service.
Highly recommended to anyone looking for a new Internet provider.
5 November 2025
Unprompted review
Reply from Brillband
Thanks so much for your lovely review! We’re thrilled to hear you’re enjoying our fast speeds and found setting up your eero router nice and easy. It’s great to know our Customer Service team could quickly sort things out for you — we’ll be sure to share your kind words with them. We really appreciate your recommendation and having you as part of the Brillband community!
Thanks, Team Brillband ❤️
Couldn’t connect my broadband Lewis was…
Couldn’t connect my broadband Lewis was very helpful and patient walked me through the process to get connected successfully.
Thank you.
4 November 2025
Unprompted review
Reply from Brillband
Hi Jusi,
We’re so glad to hear Lewis was able to get you connected and make the process easy! He’ll be chuffed to know his patience and support made a difference. Thanks for taking the time to share your experience — we’re delighted to have you connected with Brillband.
Thanks, Team Brillband ❤️
Reply from Brillband
Hi Ian,
That’s amazing to hear — thank you so much for the recommendation! We’re thrilled you’ve had such a great experience with Brillband and that you’re still with us. Your support means the world to our team.
Thanks, Team Brillband ❤️
Had a small problem with a payment and…
Had a small problem with a payment and renewing my contract and used the web chat to get some help. I was quickly helped by Lewis who resolved both my problems without any fuss.
4 November 2025
Unprompted review
Reply from Brillband
Hi Nicholas,
We really appreciate you sharing this! It’s great to hear Lewis was able to sort things out quickly and make everything simple for you — that’s exactly the kind of support we aim to provide. We’ll be sure to pass on your kind words to him.
Thanks, Team Brillband ❤️
Great customer service
Scott answers all my questions and helped me with my move, super great customer service!
4 November 2025
Unprompted review
Reply from Brillband
Hi Alice
We’re so glad Scott was able to make your move smooth and stress-free — he’ll be delighted to know his support made such a difference. Thanks so much for sharing your experience and for being part of the Brillband community!
Thanks, Team Brillband ❤️
Excellent service…
Had to contact them to ask a few questions, used the new WhatsApp service, absolutely great...and a big shout out to Scott for his help, thank you. Fab service!
31 October 2025
Unprompted review
Reply from Brillband
That’s amazing to hear! We’re so glad you found our new WhatsApp service helpful — we’ve been really excited to make it easier for customers to reach us that way. Scott will be thrilled to know he made such a positive impression. Thanks so much for taking the time to share your experience!
Thanks, Team Brillband ❤️
Alisha Helped Me
I already had been using EERO on my old ISP. I had a bit of bother getting connected to Brillband. Contacted help and got Alisha. She told me how to reset and then get connected. All up and running now.
30 October 2025
Unprompted review
Reply from Brillband
That’s brilliant to hear! We’re so glad Alisha was able to get you up and running smoothly with your EERO setup. It’s great knowing everything’s working as it should now — we’ll be sure to pass along your kind words to her!
Thanks, Team Brillband ❤️
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