Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... See more
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Wi-fi disappeared around 09:50. At 10:38 rang Brillband 07 support number and was placed in queue. Hung up after 2 minutes, assuming a general service outage. 10 minutes later a Brillband agent rang m... See more
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I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That w... See more
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... See more
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Company details
- #70 of 92 best companies in Telecommunications service provider
- #47 of 58 best companies in Internet Service Provider
About Brillband
Written by the company
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Written by the company
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Contact info
United Kingdom
- brillband.com/contact
- brillband.com
4.3
Excellent
523 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to get intouch with brillband to…
Had to get intouch with brillband to connect my app to the eero box manually and scott was very helpful and responded really quickly to help getting me online with my new broadband. Thank you for the help Scott it was very much appreciated
29 October 2025
Unprompted review
Reply from Brillband
That’s wonderful feedback — thank you so much for sharing! We’re so glad Scott was able to get you connected quickly and make the setup smooth for you. We’ll be sure to pass on your kind words to him — he’ll be chuffed to hear it!
Thanks, Team Brillband ❤️
Fibre worked perfectly and each time I…
Fibre worked perfectly and each time I contacted customer services they were very quick to respond.
29 October 2025
Unprompted review
Reply from Brillband
Hey there,
That’s fantastic to hear! We’re so pleased your fibre has been working perfectly and that our customer service team’s been on the ball whenever you’ve needed them. Quick, friendly support is exactly what we aim for, so it’s great to know we’ve hit the mark.
Thanks for taking the time to share your experience — it means a lot!
Thanks, Team Brillband ❤️
Brilliant help me straight away no long…
Brilliant help me straight away no long wait
29 October 2025
Unprompted review
Reply from Brillband
Hey there,
Love to hear that! We’re all about quick, no-fuss support — so it’s great to know you got the help you needed straight away. Thanks for taking a moment to share your experience!
Thanks, Team Brillband ❤️
Instantly regret my decision
I have just switched over to Brillband from Sky and now instantly regretting my decision. The broadband has failed to connect and I have been without wifi all day. I rely on internet as I work from home.
What was suppose to be an easy switch over has been a complete nightmare. The customer support has been ridiculous as they have no one to speak to over the phone. This would have been sorted by Sky within an hour. I have never been left without support in the past for this long!
Also, the router supplied only has 2 Ethernet ports and you have to pay extra for a mesh wifi extender which sky provided for free. Safe to say I am out of the frying pan into the fire.
Edit - After around 5 hours, we managed to get the problem sorted. I have changed my rating to a 4-star because the agent did everything she could to get me back online, despite issues getting in touch with Openreach. I appreciate the help.
28 October 2025
Unprompted review
Reply from Brillband
Hi Wiqas,
We’re really sorry to hear about your experience moving over to Brillband — we know how important it is to stay connected, especially when you work from home. On your connection day, it can take up until midnight for your service to fully go live.
After you requested a call from us, we did try to reach you but were only able to get through to your voicemail. I’ve checked this morning and can see that your connection is now live and performing well, with good speeds and stability.
If you’re still experiencing any issues, please don’t hesitate to get in touch — our team will be happy to help get things sorted quickly.
Thanks, Team Brillband ❤️
Problem solved by lovely Alisha
I had a troubling problem. Alisha sorted it out on only a few minutes. Brilliant service
27 October 2025
Unprompted review
Reply from Brillband
Hey there,
That’s brilliant to hear — thanks so much for sharing! We’re so glad Alisha was able to get everything sorted quickly for you. She’s an absolute star and will be over the moon to know she made your day a little easier.
We really appreciate you taking the time to leave such kind feedback!
Thanks, Team Brillband ❤️
Excellent Service
Brillband have been excellent since I signed up. Even now I’m having to cancel due to moving house the cancellation process is quick and very easy. Lewis was excellent in sorting all of that.
27 October 2025
Unprompted review
Reply from Brillband
Hey there,
Thanks so much for the lovely review! We’re absolutely chuffed to hear you’ve had such a great experience with Brillband — and that even the cancellation process was smooth sailing. We’ll be sure to pass your kind words on to Lewis, he’ll be delighted to know he made things easy for you.
Wishing you all the best with your move, and we’d love to welcome you back to Brillband anytime in the future!
Thanks, Team Brillband ❤️
Filling my details took just 5 minutes
Filling my details took just 5 minutes, I'm with sky until December 10th then I'll be fully transferred. Then I'll have symmetrical speeds which sky doesn't provide, plus it's £8 cheaper. What's there not to like.
27 October 2025
Unprompted review
Reply from Brillband
Hey Ben,
Love to hear this — sounds like you’re all set for a smooth switch! We’re thrilled you’ve chosen Brillband and that the sign-up process was a breeze. You’re absolutely right — those symmetrical speeds are a total game-changer (and saving a few quid each month doesn’t hurt either!).
Can’t wait to have you fully connected and enjoying the Brillband experience come December 10th!
Thanks, Team Brillband ❤️
Internet change over day from Talk…
Internet change over day from Talk Talk. I was unsure what I needed to be doing to get my Internet services reconnected but a quick whatsapp chat with a very capable Lewis had me connected in no time.
24 October 2025
Unprompted review
Reply from Brillband
Hi Carl,
Thanks so much for sharing your experience! We know switching providers can sometimes feel a bit daunting, so it’s great to hear that Lewis was able to make your changeover from TalkTalk smooth and stress-free. We’ll make sure he hears your kind words — he’ll really appreciate it!
Thanks, Team Brillband ❤️
Amazing
I switched to eero few months ago and I’ve finally found one I can get hold of customer service and I must say they are amazing people today I was helped by Scott from the north lol and I hope to be nice and toasty warm tonight
Thanks Scott
23 October 2025
Unprompted review
Reply from Brillband
Hi there,
That’s such a brilliant review — thank you so much for sharing it! We’re over the moon to hear how happy you are with your service and that Scott was able to help you out so warmly (pun intended 😉). We’ll be sure to pass your kind words on to him — he’ll be chuffed to bits!
Thanks, Team Brillband ❤️
Reply from Brillband
Hey Lise,
Sorry to hear you’ve been having issues with your internet speed. We haven’t had any reports from you about this so far, but we’ll have someone from our team reach out today to troubleshoot and get things running as they should. We’ll do everything we can to get it sorted quickly for you.
Thanks,
Team Brillband ❤️
Really impressed with such an easy…
Really impressed with such an easy switch over from TalkTalk (who I might add had a lot of problems with set up, being weeks offline etc) nice little updated EERO router which is much better than the usual crappy black boxes from sky, Vodafone and plusnet that usually overheat and stop working, I love the whatsapp chat where you dont have to wait hours on the phone, not that I've needed to use it other than the the original router got sent to another address but was dealt with swiftly and caused no delay, so top marks on customer service, great communications with easy to follow instructions for the non tech savvy, great price and fixed term with no increases is extremely welcome 😀
25 September 2025
Reply from Brillband
Hey Tony
Wow — what an incredible review! We're absolutely thrilled to hear how smooth your switch from TalkTalk was and that you’re enjoying your shiny new eero router (definitely a big upgrade from those “crappy black boxes” 😄). It’s also great to know that our WhatsApp support and team were able to sort the delivery mix-up quickly and keep everything on track.
We’re so happy you’ve found our setup instructions clear and the fixed-term pricing a welcome change — we built Brillband to make broadband simple and fair, and feedback like yours shows it’s working.
Thanks so much for sharing your experience — and for choosing Brillband!
Thanks, Team Brillband ❤️
Just was so easy to start up and I had…
Just was so easy to start up and I had a few problems setting up and yous were straight there to help
13 October 2025
Reply from Brillband
Hey Christopher,
That’s fantastic to hear! We’re so glad you found getting started easy and that our team was there to help you through those setup hiccups. It’s great knowing you felt supported from the start — that’s exactly what we aim for.
Thanks so much for sharing your experience!
Thanks, Team Brillband ❤️
Took forever after recieved payment…
Took forever after recieved payment even try sort connection and lied telling me all companies be same length waiting time get online if not more in attempt stop me teying elsewhere after waiting almost if not full 2 weeks after just for invoice being paid literally hour or 2 after tried take out account on same day arranged, then had wait upto 1-2 weeks get refund costs back in account after finding supplier set up half time given by you andcancelled broadband agreement when reached 2weeks after original agreement n service was set start and go live
7 October 2025
Reply from Brillband
Hey Lucyanne,
We’re really sorry for the delay you experienced with your order — we completely understand how frustrating that must’ve been. Unfortunately, there were delays from the network provider during your setup, and we could only share the information available to us at the time. We always aim to keep customers as up to date as possible, and we’re sorry this caused such an inconvenience.
We appreciate you taking the time to share your experience — your feedback helps us continue improving communication and support during times like this.
Thanks, Team Brillband ❤️
Great service from Alisha
I had a customer service / payment issue, Alisha stepped in and sorted it all out straight away. They were fantastic. Totally restored my faith in Brillband!!
Thanks Alisha!!
17 October 2025
Unprompted review
Reply from Brillband
Hey Kenny,
That’s amazing to hear — we’ll make sure Alisha sees your lovely feedback! We’re so glad she was able to get everything sorted quickly and turn things around for you. It means a lot to know your confidence in Brillband has been restored.
Thanks so much for taking the time to share your experience!
Thanks, Team Brillband ❤️
Alisha was amazing 😃
Alisha was amazing 😃
Not only did she sort out the issue, she took the time, patience and energy to do so and did it with grace.
Thank you Alisha for your support through this
I am truly grateful 😊😁
17 October 2025
Unprompted review
Reply from Brillband
Hey Janice,
What a wonderful review — thank you so much for sharing this! We’re thrilled to hear that Alisha made such a positive impact and handled everything with patience, care, and grace. She’ll be over the moon to know her support meant so much to you.
We really appreciate you taking the time to share your gratitude — it means a lot to all of us here at Brillband.
Thanks, Team Brillband ❤️
Everything has been great until......
My experience, I was a little annoyed at first when receiving an email about me moving to a new provider, the contact period was at an end and the new provider was cheaper, cost of living etc etc, you know what I mean, anyway after receiving an apology about the email in the abrupt way and then saying they will look in to how that email reads to customers in the future, and also now after contacting them regarding the eero6 router (which is on loan by the way!) being returned within 30 days of switchover, Brillband have let me keep the router as a good will gesture for being a Brillband customer which makes life easier for me if I can get it to work with the new provider that is. 4 stars now changed to 5.
10 October 2025
Reply from Brillband
Hi Steve,
Thanks so much for your honest and thoughtful review. We’re really glad to hear that your initial experience with Brillband was so positive—great service, clear communication, and quick support are exactly what we strive for.
We completely understand your decision around pricing. It’s worth sharing that on networks like CityFibre, a number of providers are feeling the squeeze—not because their service isn’t good, but because larger players are leveraging their extensive “back book” of long-standing customers to subsidise unsustainable pricing. This kind of pressure has already led to many smaller brands exiting the market. At Brillband, we’re committed to building a sustainable business that can continue to offer great service without cutting corners.
As for the emails during your switch—we really value your feedback. If the tone came across too strong, that’s something we’ll take a serious look at. Our intention is never to cause frustration at the end of a customer journey, and we’ll be reviewing this to make sure it better reflects our values.
Thanks again for being with us, Steve. The door’s always open.
Thanks,
Team Brillband ❤️
What really good service I had today an…
What really good service I had today an from start to finish thank you so much Emma for all your help today would highly recommend this company to all interested in new WiFi services
16 October 2025
Unprompted review
Reply from Brillband
Hi there,
We’re so glad to hear you had such a great experience today! Emma will be absolutely delighted to know her help made things smooth from start to finish. We truly appreciate your kind words and recommendation — it means a lot to the whole Brillband team.
Thanks, Team Brillband ❤️
Easy to set up
Easy to set up. Broadband speed seems to be consistently fast and at the speeds I signed up to
15 October 2025
Reply from Brillband
Hi,
Thanks so much for your feedback! We're thrilled to hear that getting set up was a breeze and that your broadband is performing exactly as promised. Consistent, fast speeds are what we’re all about — so it’s great to know that’s what you’re experiencing!
Thanks, Team Brillband ❤️
After having problems on the WhatsApp
After having problems on the WhatsApp, I got through in customer support chat to Alisha, she was brilliant, sorted my problem so quickly and was so so nice about it, I hope if you need help you get her!
14 October 2025
Unprompted review
Reply from Brillband
Hi Sarah,
Thanks so much for your lovely review! We're really glad to hear that Alisha was able to sort everything out for you so quickly—and with kindness to boot. We'll be sure to pass your praise on to her; she'll be chuffed to hear it! If you ever need help again, we’ll make sure you get the same top-notch experience.
Thanks,
Team Brillband ❤️
Helpful and knowledgeable Alisha
Having tried to use live chat on other apps. it was great to be put through to a human without the need to ask a question five or more times just to be told the bot doesn’t understand my question, I was helped by Alisha and she sorted my problems out very quickly and helpfully. 5stars Alisha.
14 October 2025
Unprompted review
Reply from Brillband
Hi Eddie,
We're so pleased to hear how smoothly things went with Alisha—no bots, no repeats, just straight-up support from a real human who knows their stuff!
Thanks for taking the time to share your experience. We really appreciate it and will definitely let Alisha know how much you valued her help.
Thanks, Team Brillband ❤️
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