Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
Company replied
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See what reviewers are saying
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... See more
Company replied
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... See more
Company replied
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings... See more
Company replied
Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
188 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my end of teancy got done up to level…
my end of teancy got done up to level of my agency standard. thans to the team
18 August 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Arash for the feedback. It is Brilliant to hear your end of tenancy clean hit the mark with your agency! We know how important that is, and we’re so pleased we could help. Thanks for choosing us — we’d love to assist you again in future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
This company is a scam!
If I could give this company negative stars, I would. I paid £620 for a full deep cleaning service. They arrived on Sunday, requesting to stay an extra 30 minutes (chargeable) and they barely did half the job. The areas that were "cleaned", were to below average standards.
To make matters worse, my complaints were poorly handled. They don't respond when they say they would, they make up lies to absolve themselves, those answering calls cannot help in any way, and they have no resonable options to resolve my complaints, other than paying for cleaners to return and finish the job properly. They said a manager would call me back the next day. When I called the next day, they said the manager won't be back in 1-2 weeks.
I've provided them with pictures to prove the poor job done, and I'm being told they cannot offer me a refund of any kind or a redo.
I was planning on contining with them: to pay for regular cleaners after the deep clean, but instead, I've been scammed.
I'm surprised they have so many positive reviews on Trustpilot. I trusted these reviews when I intially requested a quote from them. I would not even recommend this company to my worst enemy.
16 July 2023
Unprompted review
Reply from Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Professional service
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings were cleaned to a high shine.
The overall customer service was very good.
21 April 2023
Reply from Brilliant Cleaner
Thank you Michelle so much for your kind words. We're pleased to hear the cleaner arrived on time and delivered a high standard of service, especially with the bathroom fittings. We appreciate the note about the limescale – it can be quite stubborn, but we’ll take it as an area to explore further solutions. We're also glad our customer service met your expectations and we look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Wonderful Cleaning Co
Liam and his team are really helpful and efficient.
The cleaners worked really hard making everything so clean and brilliant again! Liam answered all my queries promptly at the outset and had been very helpful.
On top of that, price is right! Nothing to complain.
11 June 2023
Reply from Brilliant Cleaner
We’re really grateful for your kind words Harumi. It’s Brilliant to know that Liam and the team could support you every step of the way and that the cleaning service brought back that brilliant sparkle. We’re also pleased the pricing felt right for the work delivered. We appreciate your trust in us. We look forward to helping you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Reply from Brilliant Cleaner
Thank you Jean for your kind words. We’re pleased to hear you were happy with the cleaner’s efficiency and dedication. It’s great to know her hard work made a positive impression. We look forward to continuing to provide high standards of service.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
brillant team made ny house super…
brillant team made ny house super clean. thank you guys
16 May 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Milad for your kind words. We're glad to hear our team made such a positive impact on your home. Your appreciation truly means a lot to us, and we’re always here to help whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Genuinely brilliant cleaners!
The team of five worked flat out to give our home a deep clean in four hours. They were friendly and polite throughout. The service could not have been easier to book and more efficient, effective and pleasant. Genuinely ‘brilliant’! We will use them again!
29 March 2023
Reply from Brilliant Cleaner
Thank you Abigail for your thoughtful feedback. We're delighted to hear the team delivered a deep clean that met your expectations and made the process smooth for you. It’s always a pleasure to provide reliable, efficient service, and we look forward to helping you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
An outstanding company on all levels
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their services when the builders finish our new home. Thank you Darren.
22 March 2023
Unprompted review
Reply from Brilliant Cleaner
We truly appreciate your positive feedback Alison. The team always strive to deliver exceptional service, and we’re glad to know you were satisfied. We look forward to supporting you with your new home when the builders finish. Thank you again for choosing us!
Best regards,
Customer Experience Team
Brilliant-Cleaner
amazing service highly recommend.
6 March 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Salah for your kind recommendation! We're glad to know you were pleased with our service. We look forward to continuing to provide you with high standards of cleaning.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Very pleasant and courteous staff who…
Very pleasant and courteous staff who advised me that they were running late.
15 February 2023
Reply from Brilliant Cleaner
Thank you Stewkley for your kind words. We’re pleased to hear that our team maintained clear communication and courtesy throughout. Your feedback is truly valued. We look forward to serving you again!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Reply from Brilliant Cleaner
Thank you very much for your feedback. We’re pleased to know you found our service punctual and up to standard. Recommendations like yours mean a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Great service and clean!
12 February 2023
Reply from Brilliant Cleaner
Thank you Oly!
We're so pleased to hear you were happy with the service and cleaning. It means a lot to us to know our efforts are appreciated. We look forward to assisting you again in the future!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Very good cleaner findly and good…
Very good cleaner findly and good equipment they use for cleaning it is pets save highly recommended.
10 February 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Aso for the feedback!
It’s wonderful to hear you found the cleaner friendly and the equipment effective. We take extra care to ensure all our products are pet-safe, so your kind words mean a lot. We look forward to assisting you again!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Excellent cleaners done a fab job on my…
Excellent cleaners done a fab job on my house couldn’t be happier would definitely recommend using them great company with great service
6 January 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Sammy for your kind words and recommendation!
We’re delighted to know the cleaning exceeded your expectations and that you're pleased with our service. It’s always our goal to deliver a Brilliant experience.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I use this company for regular cleaning…
I use this company for regular cleaning services they always polite friendly and know what they doing I definitely recommend them
3 February 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Joe for the kind review and your continued support!
It’s great to know that our team consistently delivers the level of service you expect. We're grateful for your recommendation and look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Always brilliant always use them for my…
Always brilliant always use them for my house cleaning will recommend them
28 January 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Bayad for always choosing us!
We're truly grateful for your continued trust and recommendation. We look forward to keeping your home spotless every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked after building cleaning as my…
I booked after building cleaning as my new home was really dasty the brilliant team arrived and I let them get on after few hours I went back they cleaned it properly and they double check ✔️ every think done I highly recommend them to use for your home cleaning.
21 January 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Goran so much for your kind words and for trusting us with your after-building clean!
We’re so glad to hear you were pleased with the results and that our team delivered to your expectations. Your recommendation truly means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I recently booked them to clean my…
I recently booked them to clean my house and couldn’t go any smothh.
19 January 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Barzan for your lovely review!
We’re pleased to hear that your recent cleaning service went smoothly. We hope to continue providing you with top-notch service whenever needed.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Always book them for my standard…
Always book them for my standard Cleaning always on time polite and friendly.
13 January 2023
Unprompted review
Reply from Brilliant Cleaner
We’re always grateful to be your go-to for regular cleaning!
It’s wonderful to hear our team continues to meet your expectations with their friendly and timely service. Thank you for the lovely words!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I had book cleaning from this company…
I had book cleaning from this company few times, they always do brilliant deep cleaning.
13 January 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you for the great feedback!
We take deep cleaning seriously and we’re glad to have given you Brilliant Cleaning every time. Looking forward to serving you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
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