Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
Company replied
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See what reviewers are saying
An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... See more
Company replied
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... See more
Company replied
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings... See more
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Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
188 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic job I’m more then happy with…
Fantastic job I’m more then happy with the end of tenancy they provide me.
12 January 2023
Unprompted review
Reply from Brilliant Cleaner
We're so glad you were happy with the results of your end of tenancy cleaning!
It’s great to know our efforts made a difference — thank you for recommending us Balin.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Reply from Brilliant Cleaner
Thank you so much Kaywan for the feedback!
We're thrilled to hear the end of tenancy cleaning exceeded your expectations — and that it made you feel like moving back in! The team will be so pleased to know their preparation and effort made a real impact.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
DONT BOOK THIS COMPANY
Don’t book this company. Such a bad experience. I paid over £200 for a half done job with some many obvious places missed. They also used a product that stripped the paint from the walls and refused to take responsibility. Not worth the headache that communicating with them will cause. They also refused to give a refund even with clear evidence their cleaners did not do a sufficient job.
20 December 2022
Reply from Brilliant Cleaner
We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide a high level of service, and we’d like to understand more about what went wrong.
Please feel free to contact us directly so we can address this properly.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Run away from this company!
I have been trying for more than four weeks to get a cleaner from this company to come and clean my three bedroom apartment. I just had the third appointment cancelled on me, just 50 minutes before the cleaner was supposed to arrive.
My first appointment was, without my knowledge or consent, moved to a new date with a different cleaner than the ones I had chosen. I learned of this only on the day I had scheduled the appointment for, by getting a text message from the new cleaner asking me to confirm the rescheduled appointment for the following day. I never got any sort of explanation as to why my appointment had been rescheduled. I had made plans to be available on the originally scheduled day and couldn't be at home on the new day. I arranged to have someone else be at my home to let the cleaner in. The cleaner no-showed on me. I never got any word on why my appointment was rescheduled or why the cleaner never showed up to the rescheduled appointment.
The second appointment was a simple no-show as well. I had again rearranged my schedule to be available on the appointed day. I received an email stating that I would be contacted via text the day of the appointment. I never got such a text, and the cleaner never showed up. Even afterwards, no explanation ever came.
So I tried a third time. I had scheduled the cleaning for today. The cleaner cancelled on me due to the bad weather we've been having. This is understandable. I am not overly upset with this individual.
I AM TOTALLY UPSET with this service! I don't think I've ever had a worse experience in signing up for a service and having promise after promise broken by the company and its employees.
Of course, this being the age of "we're on the internet...we don't actually care at all about you", the company has no phone number that I could find, and it has no live chat feature. I couldn't even find an email address to use to ask about any of this. I tried to submit a support request from their web site, but following the prompts never led me to a point where I could do anything but complain about a particular cleaning. I did not want to get the cleaner in trouble. This isn't about the cleaners. This is about this AWFUL company!
Why was I given the chance to read cleaner reviews and choose a small pool of acceptable cleaners if the company can, with no notice whatsoever, change the appointment and send out a cleaner that isn't on my list? How can it be that there is absolutely no way to talk to anyone about my service in general? How can it be that I keep getting lied to, with not even an attempt to explain why I can't get a cleaner to actually show up to my home?
Don't waste your time and energy on this company. They'll treat you like complete @#$@#$.
5 January 2023
Unprompted review
Reply from Brilliant Cleaner
Hi Steve,
Please be advised I strongly believe this review is directed towards another company, though I am sorry to hear you have had such terrible service from said company.
Please be advised our website is www.brilliant-cleaner.com where we do have an online chat available and a number of ways to contact us. Brilliant-Cleaner can be contacted in the following ways;
-telephone: 0800 061 4189 (free to call)
-email: cleanerbrilliant@gmail.com / bookingsteam@brilliant-cleaner.com
-online website chat facilities also available
-written to via our registered office address: Office 1003, 405 Kings Road, SW10 0BB.
Further to this, we currently do not offer a choice of cleaners for cleaning services, we would allocate a cleaner for you based on your requirements and offer you an alternative as a back up in the event of sickness, injury or annual leave. All of our bookings and contact is made through the office and our bookings team.
Again, I'm sorry to hear you have faced such distress and astonishing customer service.
Brilliant-Cleaner would appreciate if you removed this review as it is harmful towards our reputation and in no way a representation of how we operate and provide our services.
Should you wish to commence cleaning services with us, we would be more than happy to provide you services in future.
Please be reminded we operate within London, United Kingdom.
If you would like to clarify any of the information here, please contact us on the methods above.
Kind regards,
Sarah
Bookings Manager
Brilliant-Cleaner
Really happy with the level of the…
Really happy with the level of the service been using them for year always been brilliant.
3 January 2023
Unprompted review
Reply from Brilliant Cleaner
We’re incredibly grateful for your loyalty and kind words.
It means a lot to us that you’ve relied on us for so long and have always been happy with the service. Thank you for being part of the Brilliant-Cleaner family!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
best team of cleaner first time I book…
best team of cleaner first time I book them I'm already happy with the level of service they provide I will definitely book again and again
29 November 2022
Unprompted review
Reply from Brilliant Cleaner
We truly appreciate your kind feedback and are so pleased that your first booking with us met your expectations. It means a lot to our team to hear that you’re already planning to return. We’re committed to maintaining the same level of excellence every time we visit!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I had booked 2 deep cleaning with this…
I had booked 2 deep cleaning with this company they job was fantastically done with 3 girls. Highly recommended
27 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you for the Brilliant feedback! It’s great to know our team of three delivered exactly what you needed. Your recommendation truly motivates us to keep up the good work—hope to see you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Great service!
17 November 2022
Reply from Brilliant Cleaner
Thank you so much Ruby! We’re glad you had a great experience with us. We look forward to helping you again soon!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I highly recommend this service to…
I highly recommend this service to anyone want a professional cleaning it is excellent.
24 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Mohammad for the wonderful recommendation! We're proud to be recognised for the professional standard we strive to maintain. We truly appreciate your kind words.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
The team from Brilliant Cleaners were…brilliant
The team from Brilliant Cleaners were reliable, cheerful, efficient and cleaned a dirty house very well indeed. Even though some were forced to arrive late because of the rail strike, they stayed quite late until all was clean. Thank you very much to the team
10 November 2022
Reply from Brilliant Cleaner
Thank you so much for your kind words! We’re thrilled to hear the team was able to meet your expectations, even with the challenges posed by the rail strike. Your understanding and appreciation truly mean a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Highly recommend use them 3 times for…
Highly recommend use them 3 times for regular service never had issue.
23 November 2022
Unprompted review
Reply from Brilliant Cleaner
We really appreciate your recommendation! It's great to hear that you’ve had three hassle-free visits. Thanks again for your continued support.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I had 3 bed flat need to be…
I had 3 bed flat need to be professional cleaning I book this cleaners they come on time friendly and done professional cleaning on my flat
23 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Jac for sharing your experience! It's great to know our team could meet your expectations with a professional and friendly service. We look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Professional
Absolute class service provided from the team and done the work efficiently. Was a bit worried as it was my first time using them but they definitely did not disappoint and I recommend it for anyone and hope you all get the class service i had.
21 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Blend for giving us the opportunity to assist with your cleaning needs! It’s always a pleasure to hear that our team could deliver both efficiency and quality. We truly appreciate your recommendation.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Fantastic from start to finish really…
Fantastic from start to finish really polite friendly and professional I will book again
21 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you for the feedback! We’re glad to know you were happy with the service, and we look forward to seeing you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
fantastic cleaner kay and gabrila was…
fantastic cleaner kay and gabrila was really nice and listen to what I need
15 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you for your feedback! We’re glad Kay and Gabriela could meet your expectations. Always here to help!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I had 2 house cleaning they sent 2 team…
I had 2 house cleaning they sent 2 team and both got done professionally
16 November 2022
Unprompted review
Reply from Brilliant Cleaner
We're glad to hear that both teams provided the level of service you expected! Thank you Diako for choosing us for your house cleanings—we truly appreciate your trust.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Brilliant service highly recommend
15 November 2022
Unprompted review
Reply from Brilliant Cleaner
We appreciate your kind words and recommendation! It means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I looked for cleaners to do end of…
I looked for cleaners to do end of tenancy cleaning I’m glad I find them they was really helpful and thought about what to book highly recommend
1 November 2022
Unprompted review
Reply from Brilliant Cleaner
We're pleased to hear our team was helpful in guiding you through the booking process. Thank you for the recommendation—it means a lot to us!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I always book My clebing here nevr had…
I always book My clening here nevr had problema with the service book here If you need good clening
6 November 2022
Unprompted review
Reply from Brilliant Cleaner
We're proud to consistently meet your expectations! Thanks for the kind words and your ongoing support. We look forward to serving you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I’m please to write that I been very…
I’m please to write that I been very happy with the service I had from this company Ali was going to nice cleaner he made sure all done thank you for the service
8 November 2022
Unprompted review
Reply from Brilliant Cleaner
Thank you Valentina for sharing your experience! We're delighted to know that Ali ensured everything was taken care of properly. Your recommendation means a lot to us. We look forward to serving you again.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
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