Brilliant.org Reviews 2,773

Excellent material, interesting and engaging even for kids. In the science section maybe it would be nice to have something also related to biology/life sciences.

I can only complain about some confusion between offers for group and family plans. I seemed to be offered only group plans initially, depending on accessing from a sponsor link or not. Eventually I was offered a family plan, which was much more convenient than the group plan. I had an issue about mistakenly subscribing from my kid's account and customer service promptly helped to fix the issue.

Best costumer service!
Helped me with my special request immediately and were super nice too.

I signed up for this because I believe in supporting non-profit work. In addition, I assumed that it would be a great way to learn Python. I was wrong!

To get the benefit of the learning path, you're encouraged to subscribe to their premium plan, but you do have the option to cancel.

I tried it out, and it was too "gamey". It felt like something my kids would like, and not an adult. I was very disappointed. During the time I subscribed, I had a loss in my family and was responsible for planning the funeral. I simply forgot to cancel and received a notification that I was being charged the fee.

In a panic, I went to cancel, but per their policy, they don't give refunds, even in extenuating circumstances such as mine. I offered to provide an obituary and was told, "Sorry for your loss, but we can't cancel per the policy".

Again, if you're an adult using this platform to learn, don't do it, and beware of their policy.

I started using Brilliant because I recognized that I needed to refresh on, shore up, and strengthen my foundational skills in math and computer science. I did have high expectations but did not believe they would be exceeded. The content and its visual presentation has truly helped deepen and extend my understanding and insight into these fundamentals. I look forward to every session and, given all of the other interesting topics, to all of the future understanding the platform will help me unlock. If you need to shake off the rust, fill in holes, deepen your understanding, and expand your foundational knowledge base, you have to give Brilliant a try.

Last thing, in an era where customer service is hit or miss, their’s is a definite hit—pleasant and responsive.

I would give it a negative rating if I could.
I canceled after 3 days because the lessons were unhelpful too simple.
They refused a refund citing their terms of use policy.
I would be very careful about this site, also there is no one to answer the phone posted on their website.
Seems like a scam!
Winston

I was very impressed the customer service. I felt they went beyond what was expected and provided outstanding service.
The app itself works great and is a boon for visual learners.

Great place to start when learning from start
the little 'gamified exercises' helps to learn quickly too

I enjoyed my time using the site to explore new ideas to engage myself and my students in secondary and post secondary mathematics education.

Unsubscribed to them week ago, and deleted my account, still get billed in my credit card, stay away people

My son used Brilliant for senior school and onwards into undergraduate and found it a great service.
Also, support team were v helpful in tracking down account and subscription details when required. Generally a thumbs up!

Fantastic customer service! I sent an email and, within 20 minutes, received a reply that addressed my issue. No AI, no case #, no link to pages that had nothing to do with my issue. I'm really amazed -- and happy!

Fantastic: it helped me learn concepts with ease. Best learning app I have used.

I thought I forgot my password, but I had accidently deactivated my account a while ago. I contacted the customer service (Sandy), who manged to restore my account for me.

Very good customer service, quick to respond, i was late to cancel my subscribtion which i haven't used. they refunded me when i mailed customer service anyways.

Horrible customer service. Refunds are impossible besides under some super exceptional circumstance.

The courses are also super basic, pick up any elementary book and you will learn much more.

Like several others who’ve had the misfortune of subscribing to this service, I followed their instructions to the letter when I attempted to cancel their annual membership. So far, they’ve made a total of 11 attempts to bill my credit card even after I cancelled my subscription. This organization cannot be trusted and I see no value in ever doing business with them ever again. My advice - avoid brilliant.org like the plague!! As for my next steps, I’m going to the BBB!

The learning method is useless you can just watch a 15 minute youtube video and learn what it takes them an hour to teach theyre method if charging is scammy they refuse to let me cancle my subscription had to get a new card and report mine as stolen because they kept charging 100$ constantly and costomer support was not avalable I couldnt even open the page for it because of how they set it up

Brilliant.org charged me for annual subscription without notice, and refused a refund. And even canceled our subscription. Support won’t help. Shady behavior. Never buy annual subscription”

Complete scam and waste of money. I can for sure do a reclaim on my card. They accept credit cards and there is no way to cancel (emails are conveniently not adhered to). Here's what I would do: contact the bank, show them that I cancelled and ask for a reclamation. Waste of time, and additional effort.

That being said, this is an "educational" platforms with pathetic morals - why and what would I trust them to teach? Nope!