Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. #29 of 51 best companies in Mobile Phone Accessory Shop

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality

I ordered a case from Brindly for my new Pixel 9, and I've been extremely impressed with the quality and design. The case fits the phone snuggly and the design print is really good quality. The case itself is very sturdy and so far seems to be very protective.

The ordering process was really straightforward and my case arrived within a couple of days of ordering in nice minimalist packaging. Very happy with my experience.

10 September 2024
Rated 5 out of 5 stars

Love this design!

Received my “ocean waves ”case earlier than expected, really impressed with the design! even more vivid and striking than the website suggests with a nice shine. I have never seen a design like this before. It’s also super protective! Very happy!

28 September 2024
Unprompted review
Rated 3 out of 5 stars

Did not know that the standard case…

Did not know that the standard case does not cover the phone all the way. Ordered a different type since it will cost more to return.

25 September 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi there,

Thanks so much for your feedback, and I’m sorry for the mix-up! We’re currently working on updating our images to better show that our Snap case only wraps around the back and sides. I completely understand how this could be confusing, and I’m glad you were able to find a case that suits you better. If you need any help or have more questions, please feel free to reach out!

Thanks
Ben

Rated 5 out of 5 stars

Amazing!

Super quick delivery (faster than expected) and amazing quality products. I love all of the designs and knowing my phone is protected! Honestly, super cute and you can’t go wrong with the price either.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

Its not acseppted

They gave my order
Without tellin me some one
A Teribble business
I am so upset

24 September 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Feray,

Thank you for your feedback, and we’re sorry to hear about your experience. According to the tracking, your order was delivered, but we understand how frustrating it must be if the package has gone missing after delivery.

We’ve already offered you a replacement or a full refund and are ready to resolve this promptly. Please let us know your preferred option, and we’ll take care of it right away.

We truly value your business and appreciate your patience as we work to make this right. If you have any further questions, feel free to reach out to us directly.

Best regards,
The Brindly Team

Rated 3 out of 5 stars

Scratched within a month

Arrived 11 days after buying. I've had it for less than a month and there's already a scratch in it showing the white underneath. My screen protector and camera protector have both cracked too so I'm not sure how much it is actually protecting my phone... I'm not particularly violent with my phone so don't think it should be damaged already!

20 September 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Annie,

Thank you for your feedback, and I’m sorry to hear about the issue with your case. Our cases are made to be scratch-resistant, so it’s disappointing that yours hasn’t held up as expected.

Please reach out to our customer care team at brindly.com/pages/contact-us with a picture of the scratch. Since our cases are covered by a 1-year guarantee, we’d be happy to look into this for you and send out a replacement if eligible. We appreciate the chance to make this right for you!

Thanks,
Ben

Rated 5 out of 5 stars

Happy customer!

This company has the best looking cases for many different phones! I'm always so happy with my purchases! Very helpful! I've bought many cases for all the phones I have owned from this company! I think their shipping time is reasonable & doesn't take that long to get!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Worth the wait!

I just received the phone case and I am already loving it. It feels secure and looks great. Only drawback was that shipping was slow, took almost 3 weeks to arrive.

4 September 2024
Unprompted review
Rated 3 out of 5 stars

The phone case I ordered did not fit my…

The phone case I ordered did not fit my iPhone 13 Pro the camera was being partly obscured the actual phone case is beautiful but the fit is not good

3 September 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Caroline, I'm sorry to hear that your case doesn't fit properly. It seems like there may have been a mistake, and we'd love the chance to fix this for you. I've just sent you an email to sort it out directly, and we'll make sure everything gets resolved as quickly as possible. - Ben

Rated 4 out of 5 stars

For the price I am not very impressed…

EDIT - Updated from 2* to reflect the fact that they sent me a replacement case free of charge, which is much better quality and I love.

For the price I am not very impressed with this phone case. The two layers of the case do not sit well together, leaving a slight sharp edge on the rubber inner case which is very uncomfortable to use. Very disappointed

28 August 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi there,

I’m so sorry to hear about your experience with your case. There definitely shouldn’t be any sharp edges, it sounds like there might be a manufacturing fault. We'd like the chance to fix this right away.

If you could please reach out to our customer service team by going to https://brindly.com/pages/contact-us with your order number and a picture of the case, we’ll investigate and make sure this gets sorted out for you.

Thank You
Ben

Rated 5 out of 5 stars

Nothing Compares!

My case is well over 12 months old and has held up quite well. Now that I'm in need of a replacement I have come straight back to Brindly! Great quality and great price. Nothing compares!

26 August 2024
Unprompted review
Rated 4 out of 5 stars

Absolutely lovely phone case

Absolutely lovely phone case, feels really protective of my phone but also stylish and comfortable. Didn't realise it would come from Germany so took a little longer than I'd expected, but it arrived no problem .

22 August 2024
Unprompted review
Rated 4 out of 5 stars

Great cases, not so great at checking orders before being sent

I was so excited to recieve my new phone case from Brindly. Their selection of covers and designs are fab which is why I gave my rating.

However, I've recieved the wrong item and I'm just waiting on a response. It is irritating and given the wait time for the product, you'd expect that deliveries are double checked before they're sent out.

UPDATE: I've now recieved a response from Ben at Brindly and he resolved the issue very quickly and I'm really greatful for how easy this was. I've now uped my review to 4 stars because of the speedy and extremely satisfactory response.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

I'd buy from here again

Delivered when they said and so far the quality seems good. As good as more expensive brands actually! Love the pattern too although it is a little paler than expected.

10 August 2024
Unprompted review

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