Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. #29 of 51 best companies in Mobile Phone Accessory Shop

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Worth it!

My original order was lost in customs. The Brindly support was quick to help me once it was obvious it was outside a normal delivery window and sent a replacement order on express shipping. I’m happy with that, and the case is really nice. I ordered the slimmest one and was a little worried all of this waiting would be for a cheap feeling case, but it really is a good feeling case and fits the phone perfectly as I’d expect. I wish the shipping issue hadn’t come up, but that really was a US customs thing.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

IN LOVE! 😍❤️

I don't usually leave reviews but these cases are amazing! Such good quality, and shipping time was great too! I got the 3 for 2 offer, I will absolutely be ordering more. Thankyou! I got the tough cases for Pixel Pro 9 XL and it's made me love it even more! Thankyou 🥰❤️

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great cases

Great cases, took a while to come but worth it. I think they need to package them better though as Royal Mail ripped the padded envelope.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Love my phone case

Lovely phone cases, lots of patterns to choose, feels robust and has a protective raised lip around the screen and camera. Fair price and there's offers if you buy more than one.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Phone Case & Customer Service

These phone cases are amazing and customer service is top tier. When I realized I ordered the wrong phone case Ben was prompt to fix and exceptionally kind throughout the process.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Awesome

I ordered the night flight 🦇 & Christmas lights 🎄 tough cases for the flip 6, they fit perfectly great quality & finish will definitely be ordering more!!!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love this case

Absolutely love this case. It fits great. The print is well done and beautiful. I do wish it had opening for a wrist strap. Will buy more cases in the future. Very happy customer.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great looking phone case with great quality. The phone case is very pretty and looks just as described. The design is very sturdy and i like it very much.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Good experiences

I've placed two orders now with Brindly, both arrived promptly and the items of a high quality. Really great selection of phone cases on their site, something for everyone.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Good quality phone case

Good quality phone case, delivery was quicker than expected. Was a bit dubious as I'd never heard of brindly and worry about being scammed but this has been very positive purchasing from brindly :)

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous phone case!!!

Fast delivery to England and the phone case is gorgeous! Very sturdy and looks like it will last a long time. Colours are so vibrant and shiney! Love my phone case.

10 October 2024
Unprompted review
Rated 3 out of 5 stars

Don’t pay extra for faster delivery

I love your product, it is exactly as shown however I paid the extra $12 to have it delivered within 2-3 days of placing my order and it took a week. I feel I paid an extra $12 for nothing, if you can do what what is offered, don’t offer it.

5 October 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Cindy,

Thank you for your review! We’re so glad to hear you love the product. We’re sorry if the delivery timing felt unclear—our express delivery takes 2–3 days from dispatch, and because each case is made to order, it can take a couple of days to prepare before shipping.

We aim to keep this information clear on our website, but we completely understand how this could be frustrating. Your feedback is greatly appreciated, and we’ll take it on board as we continue to improve. If there’s anything else we can assist with, please don’t hesitate to reach out.

Best regards,
The Brindly Team

Rated 2 out of 5 stars

Wrong phone style sent and took forever to get.

I ordered my case on 9/16 and did not get them until 10/4. Th en when I opened the package, the case I wanted for the current season, was for the wrong phone style. The other case is correct and I made sure I did not order the wrong one. Very disappointed…..

4 October 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Brooke,

Thanks for sharing your feedback. It looks like the wrong size was selected when you placed the order, but no worries—we’ve replied to your email to sort this out for you. I totally get how frustrating it is, especially with the season in mind, and we’re happy to offer some options to make things right.

Thanks for your patience, and we’re here to help!

Ben

Rated 5 out of 5 stars

I love the feel and look of these…

I love the feel and look of these cases, they're the best around for the price and delivery even tho they are a bit pricey but there are pricier ones out there in comparison so these are the best so far!

4 October 2024
Unprompted review

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