Fantastic service - got through to the helpline easily without a tortuous going round in circles AI voice process and received all the help I needed. Professional, patient, helpful, supportive, friend... See more
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Review summary
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I bought a thermostatic shower from one of Bristan's suppliers Unfortunatly there was a 12 month delay before I could fit it. Once fitted I noticed a hairline crack in the main body of the valve I co... See more
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Good customer service. Warranty covered fault no question asked replacement valves replaced for drippy kitchen tap.All instructions and even offered a plumber service. It doesn't get any better than... See more
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Purchased a shower with a 5 year warranty. An issue developed which I contacted them about...they were quick in their response and replaced the product. I sometimes feel some of these large companies... See more
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Company details
- #36 of 120 best companies in Manufacturer
- #26 of 107 best companies in Bathroom Renovator
- #17 of 116 best companies in Bathroom Supply Shop
- #42 of 136 best companies in Kitchen supply shop
About Bristan
Written by the company
Bristan is the UK’s number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
Why Bristan?
Written by the company
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, there’s a Bristan solution.
- Whether it’s a refurb that’s built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
10 Year Guarantee
Bristan Taps now guaranteed for 10 years on purchases made after 1st April 2021
The everyday just got more brilliant. Our taps are now built around enhanced components tested up to 500,000 cycles with improved flow rates and smoother operation. You really can count on Bristan taps - we guarantee it.
*Some exclusions apply see https://www.bristan.com/service-centre/guarantees for full details.
Contact info
Birch Coppice Business Park, B78 1SG, Tamworth, United Kingdom
- 03300 266 273
- enquire@bristan.com
- bristan.com
4.8
Excellent
4K reviews
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Reply from Bristan
Good morning,
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Kind regards
Lisa.
Fantastic customer service
Had a problem with the shower I fitted But by just sending a few e-mails to customer services at Bristan I received a full replacement Great service with no quibbles I would fully recommend there products with a fantastic customer support
30 April 2026
Reply from Bristan
Good morning,
We appreciate you taking the time to share your positive experience with our customer service and products. We're happy to hear that the replacement process was smooth and satisfactory.
Kind regards
Lisa.
Excellent customer service
Very good and helpful contact with Ross, who is very friendly and customer orientated. Valves arrived within 2 days, still under guarantee and were very easy to install. All in all, I am a very happy customer
5 May 2026
Reply from Bristan
Good Afternoon,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member helpful and the valves easy to install.
Many Thanks
Lauren
Extremely quick
Extremely quick, helpful and pleasant response to my enquiry about quarter turn taps. Even provided a new valve to allow me to make a change.
28 April 2026
Reply from Bristan
Dear Roger,
We're happy to hear that you found our response to your query about your product quick, helpful, and pleasant. We appreciate your positive feedback and are glad we could assist you!
Many Thanks
Lauren
Reply from Bristan
Good morning,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Kind regards
Lisa.
Up to now I've enjoyed Bristan's products
Up to now I've enjoyed products from Bristan. Now that I have a problem I find that their boast that they have "Award-winning customer services" certainly makes me wonder how bad the others are.
Their initial reply seemed promising and it contained a link to their product registration webpage in case I hadn't registered the mixer.
I hadn't. However, that link went to a "Page not found - 404" page so I had to Google the company. That was okay but the registration process was less easy.
I typed in the whole 3 words of the product name but nothing showed. So I reduced that name to just the product code, to no avail. Finally I found a totally different code on my Amazon receipt and that did work.
Now it wanted my contact details and a copy of the original receipt. Putting my postcode into the relevant text box and clicking the Find Address button did nothing so I had to type all of my details into very lightly fonted text boxes that, as an older person with fading eyesight, was quite an ordeal. I think they call that type of light grey font "subtle".
Fortunately I know how to take a partial screenshot of the Amazon receipt page and copy it into Paint to enable it to be saved as an image file. I wonder how many others have stumbled over this?
Anyway, my mixer has been registered and they'll process my request within the next 24 hours. I'll update this as things happen and my hope is that my experience may help others who need Bristan's "Award-winning customer service".
5 May 2026
Unprompted review
Reply from Bristan
Dear Brian,
Our Customer Service team is committed to delivering an exceptional experience, so we’re sorry to hear that the website did not meet your expectations.
We appreciate you taking the time to share your feedback, which will be carefully noted as we continue working on improvements to the site.
We can, however, reassure you that your registration has been successfully received and is present in our system.
Many Thanks
Lauren
Highly recommend this company
They were so helpful and kind. I was so nicely surprised.
It is rare in these times to get such wonderful and speedy service .
I strongly recommend this company
24 April 2026
Reply from Bristan
Dear Penny
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
The information given was very helpful…
The information given was very helpful the guy on the phone very easy to deal with the cost of item coupled with fitting was competitive and the fitter mark was very professional and helpful and gave good advice
1 May 2026
Reply from Bristan
Dear Nicholas
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
Good customer service
Good customer service. Warranty covered fault no question asked replacement valves replaced for drippy kitchen tap.All instructions and even offered a plumber service. It doesn't get any better than this.
Highly recommend.
30 April 2026
Reply from Bristan
Dear David,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Great experience from Bristan
Your staff were so friendly and knowledgeable about your product which enabled me to order and get exactly what I wanted, the lady I spoke with on the telephone was just amazing, equally your engineer was prompt friendly and knowledgeable which reassured me.
Thanks Bristan for a great experience.
22 April 2026
Reply from Bristan
Good morning,
We're happy to hear that our staff's knowledge and friendliness helped you order exactly what you wanted. We appreciate you mentioning the amazing telephone support and the prompt, reassuring service from our engineer. Thanks for your great feedback!
Kind regards
Lisa.
Good product spoiled by poor support…
Good product spoiled by poor support staff. I sent a question regarding the handing of a basin mixer tap and as it was quite complicated attached an annotated photo. The reply revealed no understanding of the issue and I gave up.
25 January 2026
Reply from Bristan
Dear Jim,
Our customer service department works hard to provide an extraordinary customer experience, and it is disappointing to hear that on this occasion, you feel we’ve let you down.
Please keep an eye out for an email from us where we would like to discuss this further .
Many Thanks
Lauren
I could not get the old ceramic valves…
I could not get the old ceramic valves in the mixer tap to unscrew. This is the 3rd time l have had this experience with your make of tap and had to replace mixer tap which cost £100 pounds .18 inch stillsons could not shift them . I have not had this experienced with other makes of tap , I assume the valves ane fitted by a machine
8 February 2026
Reply from Bristan
Dear Colin
I am sorry that you have had cause to raise this complaint with us and the dissatisfaction you have expressed.
Please keep an eye out from enquire@bristan.com where we can discuss this further.
Many Thanks
Samantha
Good customer service and very…
Good customer service and very professional &!pleasant staff.
22 April 2026
Reply from Bristan
Dear Mr & Mrs A Thomas
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
Tony Moran was very helpful sorted out…
Tony Moran was very helpful sorted out my problems in quick time.
28 April 2026
Reply from Bristan
Good morning,
We appreciate you taking the time to leave us feedback. We're happy to hear that your problems were sorted out quickly and efficiently.
Kind regards
Lisa.
Fantastic customer service
Fantastic customer service, I was trying to register my new bath and basin taps for warranty, but didn’t know how to. I was emailed and told how to proceed. They made it very easy, for a 76 year old.😂
21 April 2026
Reply from Bristan
Dear Betty
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
Above and beyond customer service
I had a cosmetic issue with a kitchen tap purchased in 2021. I enquired about buying a replacement but when they requested further details they replaced the tap free of charge. Wonderful service and totally unexpected.
22 April 2026
Reply from Bristan
Dear Mr Fisher
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Outstanding customer support
The person I spoke to (Sharon) in Customer Services, could not have been more helpful and guided me through the issues, so that I was able to quickly and easily resolve the issue with my tap.
20 April 2026
Reply from Bristan
Dear John,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Very good guarentee
Contacted the company about a problem with my tap, received a new one within 24 hours
20 April 2026
Reply from Bristan
Good morning,
We're happy to hear that we could resolve the tap issue quickly! Thank you for your positive feedback; we appreciate you taking the time to share.
Kind regards
Lisa.
Another part gone now on shower screen…
Another part gone now on shower screen the roller on top slider and refused to replace part even though got warranty left disgusting service
20 April 2026
Reply from Bristan
Good morning,
Thank you for taking the time to leave us a review. I am very sorry to hear you’re unhappy with your experience. I have contacted you directly to discuss this further.
Kind regards
Lisa.
I have recently submitted a survey to…
I have recently submitted a survey to you by email with my views
23 April 2026
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