Bristol Water Reviews 

I just called and spoke to the delightful Karen. She was not only very professional but we also managed a laugh while setting up the account. She was knowledgable and polite. TBH anyone who laughs at my little jokes is 5 stars. Thank you for the service.

I was put through to Nadine at Bristol Water and she was so friendly, went out of her way to support me with my query and it was resolved so easily. I felt very reassured, she was sympathetic and so kind. Everyone I have spoken to at Bristol / Wessex water over time are always really polite and kind. Some places don’t show sympathy at all.
They definitely have the customer at the forefront of their mind! You cannot fault them.

Bill arrived with an extra £10.15 per month increase. Extreme to say the least especially with hard tap water, that effect taps, kettles etc, also unsuitable for drinking tastes vile, I have always bought bottled water & will continue to do so. Don’t bother ringing the struggling to pay your bills telephone number to ask if they can do as other companies do & pay your monthly direct debit over 12 months which is normal as opposed to their 10 months, as all they will advise you is that’s not possible unless you have a water meter installed, absolute nonsense & a complete rip off rise of £101.50 per year increase & NO I don’t want a water meter.

I just switched to Meter Billing and I rang the Billing Department to query about my direct debit situation. Cher, the customer adviser was patient and thorough with her information and advice. Her professional approach made me feel that I was actually a valued customer. Well done Cher!

Great call handlers very polite and helped me when moving to a property without a water meter. Then had a lovely engineer come out who helped us.

Stephen was very helpful with a bill query. Many thanks

We notified them of a leak outside our property that was flooding the road and path. They came and inspected a few days later and informed us work would start the next day, this didn't happen for several more days. The work progress was very slow, left the road and my driveway in a right mess with the path badly repaired and the turf in a right state.

Hannah was lovely.... she was extremely helpful when I called to swap my water billing over to my new home, she made the experience easier than I expected :)

Absolutely shocking service from Bristol Water. Received a Bill showing 4 times normal consumption. I challenged it and was told to check the meter in the street and given the meter number. A retired person on his hand and knees checking for a meter number that wasn’t there was not ideal. The earliest appointment would be in a couple of weeks for someone to come out and check. On Monday a guy did come out and told me the meter was in fact over 3 miles away and he would update the system. I then called Bristol Water who informed me they didn’t have the correct meter reading. I asked could they please raise a complaint and was asked “What do you want from the complaint?” I asked for someone senior to call me. I’m still waiting….

I recently had to contact Bristol water as I’d received a larger than usual bill.
The service I received has been outstanding .
Today I visited by Sam who cleared the chamber to the water meter and was super helpful in sorting the problem and providing me with the new correct reading . I then spoke to Jackie in billing , again , very helpful and friendly and no waiting in a queue to be answered .
Five star service ….. Thankyou

Absolute nightmare to deal with. Constantly promise callbacks never to give any, never give any consistent information. I followed an inspectors advice now I am being threatened with prosecution, yet any attempt I make to get the issue rectified is ignored. They aren't even sure the problem is on my property yet are happy to threaten me. Basically con men just chancing it.

The way they spoke to my wife and laughed at her asking questions is disgraceful. Funny how when I rung and spoke the guys attitude was completely different. Unfortunately as with utilities here, we have no choice but to deal with this lot, hense they can treat people as poorly as they want.

We were moving house and needed to let Bristol Water know. They answered the phone immediately, were friendly and knowledgeable, and provided advice quickly and efficiently. Exactly what you want and expect when you ring a utility company but so rarely get. Well done Bristol Water.

Muriel was very helpful and polite. She explained things well andc was very patient.

Had a major leak in our area at no fault of Bristol water. They fixed it in an unbelievable time and delivered water to their priority service customers (family and friends of mine who are registered) even after the leak had been fixed to ensure they had a supply incase anything happened over night. Amazing, amazing work!

I understand that things are difficult in the Nailsea and surrounding area due to a burst water main. I was very pleasantly surprised when a lovely chap from Bristol water deliver some bottles of water to our address this evening. We are considered a priority household; yet, I didn't expect a water delivery so fast. These guys are doing a fab job this evening! Thank you, hopefully you get the problem resolved soon

I was managing a water account following a bereavement, and had experienced difficulties in contacting and sorting issues with a number of businesses/suppliers. However, I cannot fault the ‘phone team at Bristol Water. Every call was answered promptly, I actually got to speak with real people, who offered clear and helpful guidance, and were very human and thoughtful. Karen and Shelley are two of the team I recall on two occasions, but everyone was great. Many thanks to all- such service makes a huge difference.

Rang with a bill query. The phone was answered straight away by a lady called Laura. She was friendly and helpful. Laura looked into the issue and resolved it there and then
I could not be more complimentary about the excellent customer service and I hope Laura gets the recognition she deserves.
Paul.

Had a big bill. Called and although my drive was in accessible for a couple of days all sorted.. few issues sorted by customer services and all over spend credited plus when I look back on my ever increasing bill (I put to inflation ) I had a credit back equal in my mind to a year free water.. didn’t have to ask either

As we can’t swap companies for water perhaps the system works ? .. all utilities should behave with the respect and responsibility they have been given and not feed shareholders

I have just got off the phone from Karen In the customer service/billing team! Absolutely incredible customer service! Warm, friendly, polite and just efficient and genuinely a kind person. Thank you Karen, absolute credit to Bristol Water and your team.