Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response
Quick response, and replacement is on the way. Great service. Thankyou.
9 July 2026
Unprompted review
Reply from BRITA UK
Hi Norma,
Thank you for your kind review, we are pleased you were happy with our customer service!
Best wishes,
Team BRITACare
Excellent service
Excellent service. Really quick. Replacement part on its way
8 July 2026
Unprompted review
Reply from BRITA UK
Hi Susan,
Thank you for your feedback! We're delighted to hear you received excellent service and that your replacement part is already on its way.
Thank you for choosing BRITA.
Best wishes
Team BRITACare
An excellent response & action from a…
An excellent response & action from a helpful team!
7 July 2026
Unprompted review
Reply from BRITA UK
Hi Max,
Thank you for your kind words! We're delighted to hear that you received excellent service from our team.
We really appreciate your feedback and are pleased we could help.
Thanks for choosing BRITA!
Best wishes
Team BRITACare
Excellent prompt polite customer…
Excellent prompt polite customer service thank you!!
7 July 2026
Unprompted review
Reply from BRITA UK
Hi David,
Thank you for your kind words! We're delighted to hear that you received prompt and polite customer service. Your feedback means a lot to us and will be shared with the team.
Thank you for choosing BRITA, and we look forward to continuing to support you in the future.
Best wishes,
Team BRITACare
Pleased
Always helpful and A very quick turn around for replacement product.
20 June 2026
Unprompted review
Reply from BRITA UK
Hi Kathryn
Thank you for your review. We're delighted to hear that you found our team helpful and that we were able to arrange a replacement so quickly for you. Providing excellent customer service is very important to us. If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback. Thank you for choosing BRITA.
Team BRITACare
Free replacement indicator sent the…
Free replacement indicator sent the next day
7 July 2026
Unprompted review
Reply from BRITA UK
Hi David
Thank you for your 5-star review.
We're delighted we could help and that your replacement indicator was dispatched so quickly. We appreciate your feedback and your support of BRITA. 😊
Team BRITACare
Amazing customer service
I was really impressed with the customer service! My enquiry was handled quickly and smoothly. It makes being a loyal customer even more enjoyable.
6 July 2026
Unprompted review
Reply from BRITA UK
Hi Zdenka
Thank you for your wonderful feedback. We're delighted to hear that your enquiry was handled quickly and smoothly. Knowing that our service helps make your experience as a loyal customer even more enjoyable means a lot to us. Thank you for your continued support! 😊
Team BRITACare
Excellent service
Quick and fast response from Babs in Customer Service. She has quickly resolved the issue and it’s hugely appreciated
6 July 2026
Unprompted review
Reply from BRITA UK
Hi Dave
Thank you for your wonderful feedback.
We're delighted to hear that Babs was able to resolve your issue quickly and provide the level of service you deserved. We'll be sure to pass your kind comments on to her, they'll mean a lot.
Team BRITACare
After sale Service
After sale customer service is excellent timely and quick.
5 July 2026
Unprompted review
Reply from BRITA UK
Hi Abdul
Thank you for your kind feedback. We're delighted to hear that you found our after-sales customer service timely and efficient.
We always strive to provide a 5-star experience, so if there was anything that prevented us from earning that extra star, we'd be grateful to hear your thoughts. Your feedback helps us continue to improve.
Thank you for choosing BRITA! 😊
Team BRITACare
Digital counter free replacement
Got replacement jug digital counter for free by post after contacting their customer service. Thank you very much
4 July 2026
Unprompted review
Reply from BRITA UK
Hi Val
Thank you for your kind feedback. We're delighted to hear that our customer service team was able to help and that you received your replacement digital counter. We really appreciate you taking the time to share your experience. 😊
Team BRITACare
Amazing bottle and great customer…
Wonderful bottle and great customer service. Babs is amazing, helped me sort out my query promptly. It’s not just a good looking bottle, it keeps the water cold all day long. Will definitely buy it again
3 July 2026
Unprompted review
Reply from BRITA UK
Hi Emily,
Thank you for your wonderful review! We're delighted to hear that you're enjoying your bottle and that it's keeping your water cold throughout the day.
We're especially pleased that Babs was able to assist you promptly with your query. Your kind words will certainly be passed on.
Thank you for choosing BRITA💙
Best wishes
Team BRITACare
A COUPLE OF WEEKS AGO I PURCHASED AN…
A COUPLE OF WEEKS AGO I PURCHASED AN XXL FILTER FOR MY FRIDGE , THE FILTER WORKS OKAY AND DOESN'T DRIP ,
I REGISTERED IT ON THE BRITA WEBSITE
I DO NOT NEED SPAM EMAILS EVERY 3 DAYS !
I DO NOT WANT SPAM EMAILS EVERY 3 DAYS !
THIS AMOUNT OF EMAILS IS RIDICULOUS
2 July 2026
Unprompted review
Reply from BRITA UK
Thank you for your feedback. We're pleased to hear that you're happy with your filter, but we're sorry to learn that the frequency of our emails has caused frustration.
Please contact our customer service team with your details, and we'll be happy to review your marketing preferences and help ensure you're only receiving the updates you want.
Best wishes,
Team BRITACare
I purchased my Brita glass jug 2 years…
I purchased my Brita glass jug 2 years ago and registered the product as soon it arrived.
Last year, I had the problem with the light indicator but was replaced immediately; and then yesterday, I reported the broken outer vessel which suddenly shattered for maintenance but not mishandled and did not fall. The customer service made a prompt response again and is on the way to replace the product. The span of my reporting to the action given is recognizable.
I highly appreciate the service this company gives and their dedication to their loyal customers.
1 July 2026
Unprompted review
Reply from BRITA UK
Hello
Thank you for your kind review and for being a loyal BRITA customer.
We're delighted to hear that our Customer Service team was able to assist you promptly on both occasions. Providing excellent support is very important to us, and it's wonderful to know that our efforts have made a positive difference.
Thank you for your continued trust in BRITA, we truly appreciate your support.
Team BRITACare
Had an issue with the inner filter…
Had an issue with the inner filter turning green, Customer Services advised me to do a couple of procedures, to no avail.
On proof of purchase they kindly issued a new Marella jug, thanks to them I can now enjoy my freshly filtered water.
23 June 2026
Unprompted review
Reply from BRITA UK
Hi MrsDB
Thank you for your review.
We're sorry the troubleshooting steps didn't resolve the issue, but we're pleased our Customer Service team could help. While providing a replacement in these circumstances isn't our usual practice, we were glad to find a solution for you.
Enjoy your freshly filtered water, and thank you for choosing BRITA!
Team BRITACare
Outstanding customer service!
Outstanding customer service!
I contacted BRITA after accidentally breaking the glass jug of my Glass Filter Mug, expecting to buy a replacement. Instead, they sent me a new one free of charge, and it was shipped the next day. I didn't expect this at all.
Thank you, BRITA!
29 June 2026
Unprompted review
Reply from BRITA UK
Hello
Thank you so much for your wonderful review. We're delighted to hear that our team could help following the accidental breakage of your Glass Filter Mug. Providing great customer service is very important to us, so it's fantastic to know we exceeded your expectations.
We hope you're enjoying your new replacement, and thank you for choosing BRITA.
Team BRITACare
Great support
Almost psychic customer service after initial enquiry about durable product already owned.
29 June 2026
Unprompted review
Reply from BRITA UK
Hi Colin,
Thank you for your wonderful feedback! We're so pleased we could help following your enquiry. And thank you for choosing BRITA and for taking the time to share your experience.
Best wishes,
Team BRITACare
Excellent customer service
My indicator light on my jug stopped working after a few months of using the jug. The customer service was prompt, polite and efficient. A new indicator was sent out with no questions asked. I received the replacement today in the mail, not even 5 days later. Very impressed!
22 June 2026
Unprompted review
Reply from BRITA UK
Hi Debbie,
Thank you so much for your lovely feedback! We're sorry to hear about the initial issue with your indicator, but we're really pleased our team could resolve this quickly for you.
It's great to hear your replacement arrived so promptly and that you had a positive experience with our customer service. We’ll be sure to share your kind comments with the team.
Thanks again for taking the time to share!
Best wishes,
Team BRITACare
Fast response to my email and sorted…
Fast response to my email and sorted the problem promptly.
25 June 2026
Unprompted review
Reply from BRITA UK
Hi Roger,
Thank you for taking the time to review our service, it means a lot to us!
Best wishes,
Team BRITACare
Really really pleased with the service…
Really really pleased with the service from Brita UK. I had a complaint about the cartridge indicator on two of my water jugs - dealt with instantly. Thank you great service.
22 June 2026
Unprompted review
Reply from BRITA UK
Hi Sandra,
Thank you so much for your kind feedback! We're really pleased to hear that your issue with the cartridge indicators was resolved quickly and that you were happy with the service provided.
We’ll be sure to share your comments with the team 😊
Best wishes,
Team BRITACare
BRITA spare parts
I never even new spare parts were available for a brita filter. I discovered this site and created an account. It was straight forward and easy. I requested the part I was missing and was amazed to receive an email a day later confirming they had already sent the part to me. I'm chuffed and cannot fault any part of the process.
23 June 2026
Unprompted review
Reply from BRITA UK
Hi Clair,
Thank you so much for your lovely feedback!
We’re really pleased to hear you found the process so straightforward.
It’s great to know the site helped you discover this option, we’re always happy to support customers in getting the most out of their BRITA products.
Thanks again for taking the time to share your experience! 💙
Bets wishes,
Team BRITACare
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