Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The best customer service
The best customer service, I have received in many a while. Very prompt response to all of my emails, and to cap it all (excuse the pun) but the replacement cap that are sending is free of charge. I was fully expecting to pay for a replacement as it was me who broke it. More than happy to deal with BRITA again. Please keep up the good work and thank you
19 June 2026
Unprompted review
Reply from BRITA UK
Hi Peter,
Thank you so much for your kind review! We're really pleased to hear that you had such a positive experience with our team and that everything was handled quickly and smoothly.
We loved the pun! 😊
We truly appreciate your support.
Best wishes,
Team BRITACare
Long refund timeline
I purchased an item which was unfortunately lost in transit. I appreciate this is not Brita's fault, however I have been told a refund was processed 9 days ago but it has not appeared in my bank. For contrast I received confirmation of a refund on a Monday and it was in my account on the Wednesday morning.
Brita are blaming my bank but keep telling me to wait longer. I called them today and they are telling me it is an international transfer and is coming from their website in Germany??? I have contacted the CEO who hasn't even bothered to reply.
I have raised a chargeback via my bank, let Brita pay the fee as far as I am concerned. I will never order from Brita direct again.
Update in light of the below request for information from Brita: I sent them an email as requested, they responded two days later basically telling me they have processed the refund, and to contact my bank. Don’t let them fool you into thinking that because they sent a message on here they want to help, because they don’t.
19 June 2026
Unprompted review
Reply from BRITA UK
Hi Lee,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially with the delay in receiving your refund.
This is certainly not the level of service we aim to provide, and we’d like to look into this for you as a priority to get it resolved as quickly as possible.
Please could you contact us at enquiries@brita.net with your order details, and we’ll ensure this is raised with the relevant team and investigated promptly.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
Great customer service
Great customer service. Messages answered quickly and a free replacement memo timer is on its way.
18 June 2026
Unprompted review
Reply from BRITA UK
Hi Simon,
Thank you for your kind review, we are so pleased you were happy with the service received by the team!
Best wishes,
Team BRITACare
Brita on the go bottle
I bought a Brita on the go bottle and the lid broke.
I wanted to purchase spare parts, instead they have sent me a replacement.
Thank you for your quick response and support.
17 June 2026
Unprompted review
Reply from BRITA UK
Hi Katie,
Thank you for your kind feedback!
We’re sorry to hear about the issue with your bottle lid, but we’re pleased we could resolve this quickly for you. If you need anything further, we’re always here to help😊
Best wishes
Team BRITACare
An excellent fast service.
15 June 2026
Unprompted review
Reply from BRITA UK
Hi Daphne,
Thank you for your kind feedback.
We’re delighted to hear you had a fast and excellent service experience!
Best wishes
Team BRITACare
Thank you very much for your…
Thank you very much for your understanding and heartfelt help.
15 June 2026
Unprompted review
Reply from BRITA UK
Hi Gerardas,
Thank you for your kind words! We’re really glad we could help😊
Best wishes
Team BRITACare
As always Brita come up trumps
As always Brita come up trumps. Their service is amazing. Someone gets back to you quickly and always solves yoyr problem.
15 June 2026
Unprompted review
Reply from BRITA UK
Hi Lesley,
Thank you for your kind feedback!
We're really pleased to hear you found it easy to get in touch and that we could resolve this quickly for you. 😊
Best wishes
Team BRITACare
Really easy to communicate with and…
Really easy to communicate with and they quickly replaced the item
15 June 2026
Unprompted review
Reply from BRITA UK
Hi George,
Thank you for your feedback!
We’re really glad to hear it was easy to get in touch and that we could resolve this quickly for you 😊
Best wishes
Team BRITACare
Amazing customer service
Amazing customer service. Needed a replacement and the matter was resolved in quick time. Can highly recommend, good product with good service.
5 June 2026
Unprompted review
Reply from BRITA UK
Hi Sahir,
Thank you for your fantastic feedback! We're so pleased to hear that, and it’s great to know you’re happy with both the product and the support. We really appreciate your recommendation! 💙
Best wishes,
Team BRITACare
Replacement
Didn't think I would get a free replacement for my water bottle but without any hassle I got one. Can not complain about anything. Thanks Brita great product.
12 June 2026
Unprompted review
Reply from BRITA UK
Hi Derek,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with your replacement and that everything was resolved smoothly.
Thanks again for choosing BRITA! 💙
Best wishes,
Team BRITACare
Item not received and money not…
Item not received and money not returned.
Order a jug in early May. I was informed it had been delivered and shown a photograph of a door that was definitely not mine.
Contact with company was appalling and I was made to feel like I was a criminal.
Completed their form on 15 May and have heard nothing from them since.
Appalling customer service.
1 May 2026
Unprompted review
Reply from BRITA UK
Hi Della,
Thank you for your feedback, and we’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, particularly when it comes to delivery issues and follow-up support.
We completely understand how frustrating it must be to be told an item has been delivered when it hasn’t arrived, and we’re sorry if our communication made you feel this way, that’s certainly not our intention.
We’d like to look into this as a priority and get it resolved for you. Please could you contact us directly with your order details at enquiries@brita.net and we will ensure this is followed up urgently.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
Perfect service
I made contact with Brita customer service asking if they could help with a replacement meter for my filter jug as the battery had died. 24 hours later I had an email to confirm a free of charge replacement was on its way. Perfect service
11 June 2026
Unprompted review
Reply from BRITA UK
Hi Richard,
We’re so pleased to hear that our team was able to help quickly and get a replacement sent out to you without delay. Providing prompt and hassle free service is exactly what we aim for, so it’s great to know we got it right.
Thanks again for taking the time to share your experience!
Best wishes,
Team BRITACare
Excellent service
11 June 2026
Unprompted review
Reply from BRITA UK
Hi Daniel,
Thank you for your kind review, we really appreciate it!
Best wishes,
Team BRITACare
Frustrating experience and poor customer service
I ordered a P1000 water cartridge for £27 using a £10 first-time order voucher. Throughout this entire process, I received absolutely no communication—no shipping confirmation, no tracking info, and no notice that it was being returned. I only found out it went back after checking myself with them via email.
When I asked customer service to re-ship it, they refused and told me I had to place a brand-new order. Because the item price has gone up, the new total is £50. Even after calling and emailing to get another £10 voucher, they still refuse to honor the original price I paid. It really feels like no one cares about customer satisfaction here.
19 May 2026
Unprompted review
Reply from BRITA UK
Hi Iikin,
Thank you for your feedback, and we’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Please could you email us at enquiries@brita.net with your order details and we will look into this for you.
Best wishes
Team BRITACare
I bought a Brita jug a few month ago…
I bought a Brita jug a few month ago and over time it has started building green algae in the jug even though I maintained the jug well most day every couple of days but then when I went to Brita they said is no their problem is just because you haven't kept the jug clean.
5 June 2026
Unprompted review
Reply from BRITA UK
Hi Salman,
Please contact our BRITACare team at enquiries@brita.net, and one of our team members will be happy to assist you with this.
Best wishes
Team BRITACare
Absolutely great experience from Brita customer service
Absolutely great experience from Brita customer service. I’ve been using Brita products for decades now but this is first time I have contacted customer service and it was like every customer should feel. Thanks to Maxime and Babs!
10 June 2026
Unprompted review
Reply from BRITA UK
Hi Bart,
Thank you so much for your kind words and for being a loyal BRITA customer over the years, it really means a lot to us.
We’re delighted to hear your first experience with our customer service lived up to expectations, and we’ll be sure to pass your lovely feedback on to Maxine and Babs.
Best wishes,
Team BRITACare
Brita great filter jugs helps with my…
Brita great filter jugs helps with my lime scale problems and they are very fast at replying to emails great service.
9 June 2026
Unprompted review
Reply from BRITA UK
Hi Ray
Thanks for your kind feedback.
We’re so glad your BRITA jug is helping with limescale and that you’ve had a great experience with our service. 💙
Team BRITACare
Reply from BRITA UK
Hi M P
Thank you so much for your incredibly kind words. We really appreciate it.
Team BRITACare
Excellent service
Excellent service. Was looking for a memo indicator for my water jug. I would have bought one. Filled out the simple form and Brita sent one out straight away.
Nowadays you don't here of customer service like this.
thanks Brita UK
2 June 2026
Unprompted review
Reply from BRITA UK
Hi Mike
Thank you so much for your kind words.
We’re really pleased you found the process simple and that we could help so quickly. We truly appreciate your feedback 😊
Team BRITACare
Amazing customer service
Amazing customer service, quick response and resolution!! Well done Britta 😁
3 June 2026
Unprompted review
Reply from BRITA UK
Hi Louise
Thank you for your lovely feedback.
We’re so glad you’re happy with the service and that we could resolve things quickly. We really appreciate your support 😊
Team BRITACare
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