Britannia Parking Reviews 

569
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were let down by their experience overall. People frequently struggled with confusing parking tariffs and payment machines that were completely out of order. Consumers expressed deep frustration over unexpected fines, unexpected charges, and unhelpful customer service appeals that never seemed to succeed. Some reviewers were not happy with the poor signage and unclear rules regarding disabled bays across various locations. Others also mentioned that appeal processes were perceived as difficult, leading to claims being dismissed, refunds refused, and higher charges being incurred. Visitors stated they would avoid using these facilities entirely in the future.

What people talk about most

Payment

Reviewers mention negative feedback about payment, frequently reporting that parking fines are issued despite... See more

Price

Clients share negative opinions on price, describing unfair penalties and unexpected high charges. Reviewers... See more

Location

Consumers find location experiences frustrating due to poor mobile signal and difficulties using payment... See more

Claim

Customers consistently note negative experiences with claim procedures, highlighting widespread frustration... See more

Service

Customers had negative experiences with service, expressing frustration over broken ticket machines and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

How can this company improve??? Easy. Stop being greedy and use common sense. If someone is using the carpark legitimately and can prove this despite not signing their registration into their tablet... See more

Rated 1 out of 5 stars

Shame I can't leave a zero or minus zero star rating. This company issues fines incorrectly, relying on people paying up, rather than the hassle of appealing. They are downright chancers who should... See more

Rated 1 out of 5 stars

This company can improve by not charging Blue Badge holders to park in their disabled bays. More clearer signage and clearly show where the cameras are located. Southampton West Quay is a prime examp... See more

Rated 1 out of 5 stars

If I could rate -5 stars I would. But mainly this review is a warning - don't use Britannia parking. Not only did we find it was impossible to pay at a machine or online we later discovered that a pr... See more


1.1

Bad

TrustScore 1 out of 5

569 reviews

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No history of asking for reviews

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1.1

All reviews

(569)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute scam company the place i…

Absolute scam company the place i parked had no signs and the staff inside didn't ask any questions... This company is a proper good way for some loser to get rich, however im opening my own carpark management company and my fines will be less so ill take all your business and scam hardworking members of society... Absolute scumbags run this sham of a business it needs to be closed down as I work hard for my car i pay my road tax and insurance now some little muppet wants to fine me for parking in a car parking space...

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Bastards

It seems I too have been had by these scumbags. Went to dentist next door to pub. Always parked there. Got parking demand £100. Date of charge 23/05/2025. Final demand. The first ticket I have received.the discount period is over. There should be a law against these people.if necessary will consult lawyer. So many reviews on this site from people who are being scammed. Bastards

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Robbers

Popped in Charnwood arms for an hour....2 weeks later get a bill for £100 parking for not registering the car... car park was empty !!!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Attempted to park at the train station…

Attempted to park at the train station lot in Witham. Visiting from USA and had a rental. Checked all the kiosks in the area and all were out of order. Was in the lot for 13 minutes to figure out what to do and received a notice of 100 pound fine. Scammy!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Could I not score them less

Could I not score them less, they are unbelievable, the appeals process is a waste of time as they don’t care, bland responses and don’t listen to the explanations. They give someone 10 minutes to find a parking place walk to a pay station, read all the information make a decision, return to the car and leave. Wow beware 10 minutes and not a minute over.

These parking companies need to be independently controlled with independent appeals process and the parking charges need to be more realistic- better still close them down

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Threatening a disabled person!!!!!!

I am a carer of a disabled person, we had parked using a disabled blue badge in a disabled bay. I had to take the disabled person I care for to an opticians appointment, pick medications up from the chemist and to do a food shop, I was within the time limit of the blue badge (3 hours) and was given a parking ticket, which I appealed. However, Britannia parking ltd never acknowledged my appeal which was sent to them the day I received the parking charge letter. I then had bailiffs turn up at my door with a debt collection letter claiming I now owed £170.00. I am disgusted in Britannia parking ltd! You have bullied and threatened a charge of £170.00 out of a disabled person and me the carer. Your attitude is vile as there seems to be no leeway towards anyone who appeals or challenges you. Your money grasping and threatening behaviour is outrageous! You’ve discriminated against a disabled person, I hope you’re happy with yourselves! Typical car parking rogues!!!!!! 🖕🏼

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Thieving scum bags abusing their powers…

Thieving scum bags abusing their powers to steel from the public. It seems to me that they deliberately have ticket machines out of order so that they can impose penalty fines. It's about time the government did something about this.
It's a pity I have to leave a one star review. I would have left a minus 10! if I were able.

25 December 2024
Unprompted review
Rated 1 out of 5 stars

Daylight robbery

Absolute thieving scumbags. My fine arrived with only a week to appeal. Had a family meal at the pub. Cherry tree Newcastle under Lyme. When I entered the staff never mentioned the car park rules and the screen wasn’t in operation. Visited this pub many of times before never had this issue. Can only assume they have done this as the hospital is down the road and they’ve decided shaft the hospital workers that already get their pockets emptied by another corrupt car parking company. Scum isn’t harsh enough.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam parking company Britannia and green king group

Warning £100 parking fine if the machine at The Little Harp in Clevedon North Somerset BS21 is not working. You will not know though as no notification given to confirm parking excepted or not!
After 2nd notice you will receive a Bailiff letter with extra of course .
Not worth calling the number in the parking notice it doesn't work again neither does the email get a confirmation or reply.
Worried for the mature customers. The staff will help but even they are not responded to!

24 May 2025
Unprompted review
Rated 1 out of 5 stars

APPALLING

APPALLING. THEY ARE OPERATING IN PUB CARPARKS WITH LESS OBVIOUS SIGNS ADVISING YOU REGISTER AT THE BAR YOUR REGISTRATION PLATE. WE VISITED A PUB TOLD THE WAITRESS WE HAD DRIVEN THERE BUT SHE DIDN'T REGISTER US AND WE DIDN'T SEE ANY SIGNS. CHALLENGED IT AND SHOWED EVIDENCE WE HAD EATEN THERE. GOT FINE REDUCED TO £20 BUT RELUCTANLTY PAID IT JUST BECAUSE TOO STRESSFUL. BEWARE WHEN PARKING LEGITIMATELY IN PUB CARPARKS AS CUSTOMERS!
WOOLMER GREEN NEAR KNEBWORTH

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Charged £60 to park at a pub!

Charged £60 to park at a pub!! Since when did pubs have controlled parking. It should be illegal to have a private parking company involved with a pub car park. Absolutely criminal.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

Truly awful

Truly awful. They use a payment app that constantly times out and therefore your payment is not accepted half the time. I would rather pay double than ever park again at a Britannia. What a scam

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Be very careful using their car parks

We parked at the Knutsford car park and have just received a parking fine - the photo evidence was fine but when we went to get
a ticket we could not enter our registration but the machine took the cash payment and issued a ticket
We displayed the ticket and parked for the allotted time, but because we threw the ticket away we now do not have any evidence to challenge the fine
Looking at the previous review we have decided to pay the fine because we do not want any further hassle

So make sure you save your tickets

What a shambles of a company

13 May 2025
Unprompted review
Rated 1 out of 5 stars

The location is close to town but the…

The location is close to town but the service is terrible. Worst place to parking. Their customer service is poor and they quick to issue parking fee. I parked here and over paid no way to be refunded because there is no reliable phone number.
The next time I parked there parking meter was down they charged me £60 fee. My advice don’t park there!

12 May 2025
Unprompted review
Rated 1 out of 5 stars

i paid for the car park by credit card

i paid for the car park by credit card, they are still chasing me for not displaying a parking ticket, this company is just desperate to make money illegitimately, shame, sort yourselves out

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Disproportionate Fine for a 14-Minute Overstay – Avoid This Company!

I am extremely disappointed with Britannia Parking’s unreasonable enforcement at London Waterloo car park. Despite paying for parking, I received a £100 fine for a 14-minute overstay (only 4 minutes beyond their 10-minute grace period).

What makes this worse is that I was collecting my 2-month-old son after surgery at Evelina London Children’s Hospital, along with my 7-year-old daughter. The discharge process took longer than expected, and securing my children in the car caused the slight delay. Britannia Parking showed zero compassion—even POPLA acknowledged my situation but said they couldn’t overturn it due to "contractual terms."

This company:
🔹 Issues excessive fines for minor overstays (£100 for 14 minutes).
🔹 Ignores genuine mitigating circumstances (medical emergencies, young children).
🔹 Hides behind "contractual terms" rather than applying common sense.

Avoid this predatory operator—they care more about profit than people. Shame on Britannia Parking for exploiting stressful situations.

6 May 2025
Unprompted review

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