Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Maker and Retailer
  2. Curtain Shop
  3. Decoration and Interior Design Store
  4. Interior designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely curtains

Lovely curtains, true blackout fabric which is essential in a shift-worker house! Free cushion much appreciated, ties the decor together nicely. Will be ordering from here again for sure.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy website for quality items

The website is easy to navigate and I could create the exact curtain I wanted for my campervan. The curtain and cushions are really well made and of good quality. I would certainly order from them again.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Britannia rose do not send samples of…

Britannia rose do not send samples of material when they are paid for I ordered a sample of harlequin lilaea silks duck egg product code 1114516 for £1.99 smp2478813 and have not received it . They say they have no information on my email or address. This order was placed at the beginning of September late August

22 September 2025
Unprompted review
Britannia Rose logo

Reply from Britannia Rose

Dear Averil,

We’ve checked and can confirm that we did receive your order and your email. We hadn’t responded yet as we were waiting for an update from the manufacturer regarding the sample you requested. As soon as we have their confirmation, we’ll be back in touch to let you know the next steps.

Thank you for your patience, and we’re sorry for the delay in communication.

Best regards,
The Britannia Rose Team

Rated 5 out of 5 stars

The cushions were beautifully made out…

The cushions were beautifully made out of very good quality fabric. They were well packaged and arrived on time. They add depth to the rooms for which they were chosen. Clear illustrations of finishes and sizes on the website made decisions about what to order easy.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Britannia Rose is a great company

Britannia Rose is a great company to deal with. Ordering made to measure curtains was a well-guided process, they were happy to accommodate my delivery requirements and I am delighted with the beautifully made curtains now hanging in my bedroom.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely blinds

Lovely blinds .quick delivery this is the second time I have purchased from Britannia rose I would recommend good quality

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Britannia Rose 🌹

Absolutely beautiful blind and tie back. Extremely well made and fast delivery. Would highly recommend
Thank you very, very much Britannia Rose 🌹

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I found them to be a very trustworthy company Read all the reviews before ordering and all though not the cheapest l was very happy to place my order What really impressed me was that l had placed two orders exactly the same and l was emailed within half an hour to make sure l hadn’t made a mistake
Brilliant customer service

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Britannia Rose are simply the best…

Britannia Rose are simply the best curtain makers in the business. I first used them several years ago and was delighted with the quality of the curtains ordered. Their website is easy to use and their service prompt. I would highly recommend them.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous choice

Fabulous choice. Easy to order. Fabric samples were of high quality and a good size. Fast delivery time. Well packaged. Definitely use again in the future.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Just received two of my three sets of curtains made by Britannia Rose. They are excellent quality and beautifully packaged. I am very happy with them and highly recommend Britannia Rose to everyone wanting quality curtains.

21 August 2025
Unprompted review

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