Britannia Rose Reviews 2,473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including curtains, blinds, and fabrics, noting their beautiful craftsmanship and robust nature. The ordering process is frequently highlighted as easy and efficient, with many appreciating the helpful website navigation and guidance for precise orders. Reviewers also commend the fast and efficient delivery service, with items arriving well-packaged and often without creases, ready to be hung. The overall service is described as excellent, with many expressing satisfaction and a strong intent to reorder from the company. However, some customers experienced issues with orders, such as a minor problem with a curtain pole or a broken blind bracket, which the company promptly resolved. A few other people also felt that delivery took longer than anticipated, or that ordered fabric samples did not arrive or were for discontinued items.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent craftsmanship and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and prompt delivery... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered blinds, curtains and a curtain pole from Britannia Rose. We were extremely happy with all of them. The curtains and blinds were well made and the measurements were correct. There was a mi... See more

Rated 5 out of 5 stars

Beautifully made curtains, fully matched. Friendly and helpful people at Britannia Rose and always responded swiftly to any messages sent. If you are wanting curtains, please consider Britannia Rose... See more

Rated 5 out of 5 stars

Easy website to follow, easy to order sample wallpapers. Took perhaps longer to arrive than anticipated to say they were coming from within UK. Gorgeous designs from Britannia Rose. But I need a hea... See more

Rated 5 out of 5 stars

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion... See more


Company details

  1. Curtain Maker and Retailer
  2. Curtain Shop
  3. Decoration and Interior Design Store
  4. Interior designer

Written by the company

An ethically driven company. Made to Measure Curtains - Over 100,000 fabric choices from the UK We exist to make a difference, to date we have helped raise over £170 million for UK charities.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was searching for some fabric and…

I was searching for some fabric and Britannia Rose website came up, I hadn’t heard of them before so decided to order 5 samples for free. I was amazed at the efficiency of the company and my samples duly arrived within a couple of days nicely packaged. I am really impressed with this super friendly company and will be using them again. In the future .

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service fast delivery

Outstanding service fast delivery, fantastic quality fabric.
Faultless piped cushion covers and a free cushion what more to like.
I will certainly use this company again 11/10.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

2m fabric and a cushion

I ordered 2 metres of fabric (harlequin x Sophie Robinson) and a pillow with clearance fabric. The fabric was lovely and thick and seems to be very robust for the Ottoman I reupholstered. The cushion was well made with lovely vibrant fabric. A very cost effective way of upgrading furniture etc. delivery was fast and efficient and everything was well packaged. I will order again.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with the curtains and blind…

So pleased with the curtains and blind I ordered, also when they arrived they had been packed with great care. Had a little mishap putting up the Roman Blind and broke the chain! Britannia Rose were brilliant within an hour of emailing them for help they’d organised another one to be sent out, which we received the next day. Could not ask for more

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, speedy delivery and great value,

only negative is that the order tracking says my order is still being processed but received my items

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Fab website to shop from

Fab website to shop from, excellent quality curtain samples. Samples sent out for free and quick delivery.My query was answered quickly and will be requesting a quote soon.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

fast

fast, helpful, beautiful samples, which are of good quality, and quick delivery. Well done, will use again

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, larger than usual, fabric sample - colours exactly as seen and very prompt service.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Simple ordering process

Simple ordering process. The quality of the made to measure curtains was remarkable - beautifully sewn. Have placed another order!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I am delighted with my curtains

I am delighted with my curtains. They are beautifully made and are excellent quality. If I could give 10 stars, I would! The customer service team were excellent too!
I would definitely order from Britannia Rose again, and would thoroughly recommend ordering from them.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

I was so pleased with our curtains

I was so pleased with our curtains. They are beautifully made, and the quality is superb. If I could give ten stars, I would.
Customer services were excellant too!
I will definitely use Britannia Rose again, and would recommend them to anyone with hesitation.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb quality curtains

Great customer service. Beautifully made to measure curtains, excellent quality fabric. Superb choice of quality fabrics various designs to choose from. Very happy with my curtains from Britannia Rose.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service and products

I ordered some cushion covers six months ago (to match my curtains) but unfortunately they were not in stock. I had brilliant communications from Britannia Rose who informed me the wouldn’t be in stock until September and refunded my money with no problem. I ordered them immediately they came in stock and they were delivered on time. The cushions are Wylder Ophelia Wedgwood and the material and quality is excellent.
I have no hesitation in recommending Britannia Rose and will definitely order my soft furnishings from them in the future.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Sample velvet revolution ‘cherry’…

I ordered a sample of velvet revolution from Britannia rose , it arrived quickly, carefully packaged and labelled for me The sample is by far the best I have found , it is beautiful quality and the colour is stunning . I will be ordering this fabric .

2 October 2025
Unprompted review

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