The taxi arrived to pick up my daughter at Heathrow in plenty of time. Unfortunately her bags were mislaid in delivery and the driver was asked to wait over 2 hours before my daughter finally appeared... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ridden with British Airport Transfers for over 20 years. Never had a bad journey. The drivers are always on time, courteous and careful drivers. The cars are clean and well-maintained. I honest... See more
Company replied
I have been using British Airport Transfers for 15 years and the drivers are always reliable, polite and efficient. They always monitor flights for both delays or early landings and it really gives me... See more
Company replied
Excellent service. On time, courteous, and friendly. Easy booking system with a phone number and email in case you need to contact them. I've used this company for years. They are reliable and trustwo... See more
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Company details
Written by the company
British Airport Transfers offers a refined, pre-booked airport taxi service to and from Heathrow and all major UK airports. Enjoy fixed prices, instant online quotes and punctual, professional pick-ups. Our experienced drivers, well-maintained vehicles and discreet, traditional customer service provide a smooth and comfortable airport transfer for discerning travellers. Book directly through our official website for a dependable, high-quality airport transfer across Great Britain.
Contact info
London, United Kingdom
- 0208 866 2426
- info@british-airport-transfers.co.uk
- british-airport-transfers.co.uk
4.7
Excellent
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good seevice and communication
I find booking taxis online is straightforward and always found them to be flexible when travel plans change. They have always been on time and have good communication when returning if flights are delayed or it is slow to get through customs.
20 June 2025
Unprompted review
Reply from British Airport-transfers
Dear Simon Oxley
We wish to thank you so much for your continued custom and taking your valuable time to rate and write a detailed review about airport transfer services.
Warmest Regards
Victor Fernando
Customer Relations Manager
We have used British Airport Transfers…
We have used British Airport Transfers for a very long time, usually two or three times a year. We find the service is excellent, and the drivers are always polite and friendly. Booking online is very easy, but when I have booked over the phone the office staff are also very helpful and efficient.
18 May 2025
Unprompted review
Reply from British Airport-transfers
Dear Victoria Chesterman
We thank you so much for your continued custom and taking your valuable time to write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Terrible customer service
We booked a car to pick us up from the airport, we had bought an extra suitcase whilst on holiday, so had more luggage than when we left. The driver told us we should have booked a bigger car, in the end we managed to get everything in the car.
On our return we discovered that the company had charged us £11 more for a bigger car, that we never actually needed or got.
We used this company around five or six times a year and explained to them what had happened and that if they continued with the charge we would not use them again
Only response was we supplied you with a bigger car, which they didn’t and no refund very short sighted in their side as we will not use them again or recommend them
BAD CUSTOMER SERVICE
15 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Nick Over,
Thank you for bringing your concerns to our attention. We take all feedback seriously, especially from long-term customers who have used our service frequently over the years.
Upon receiving your review, we conducted a thorough investigation of our records. We found that your last booking with us was in March 2025, and we have no record of any additional charges or bookings since that time.
It is important to note that several companies use similar names to "British Airport Transfers" on search engines. Based on the details you provided, it is highly likely that this specific booking was made with a different provider. To help us clear this up, we kindly ask that you:
Check your booking confirmation email for the exact company name and logo.
Verify the merchant name on your bank or credit card statement for that £11 charge.
Locate your Booking Reference number for that specific trip.
If your records confirm the booking was indeed with us, please email your reference number to info@british-airport-transfers.co.uk immediately. We will investigate the discrepancy and, if an error was made on our part, we will resolve it and issue a refund right away.
However, if you find that the booking was made with another company, we respectfully request that you remove this review, as it does not reflect the service provided by our team.
We value your past loyalty and would welcome the opportunity to serve you again in the future.
Warmest regards,
Victor Fernando
Customer Relations Manager
British Airport Transfers
tried and trusted for many years
Been using them now for more than 15 years for whenever i need an early morning trip to the Airport. Never let me down yet, and always been easy to book and good communication. Just booked another trip for Monday. hope it goes just as well :)
20 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Sam
We wish to thank you much for your positive feed back and trust you placed in us over many years to provide your airport transfers.
Looking forward to serve you again soon!
Warmest regards
Victor Fernando
Customer Relations Manager
Superb service
We have been using this company for many years and they have NEVER let us down. The drivers are always punctual and pleasant and we would never use anyone else for airport transfers.
13 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Vivien Bowler,
Thank you so much for your kind words and for the incredible trust you have placed in us over the years. It is always a pleasure to serve you!
Our goal is to provide a seamless, guaranteed service every time, and hearing that our drivers have consistently been punctual and pleasant is the best feedback we could receive. Reviews like yours truly motivate our entire team to maintain the high standards you’ve come to expect from us.
We look forward to welcoming you on your next journey soon.
Warmest regards,
Victor Fernando
Customer Relations Manager
British Airport Transfers
Our family transfer transport
Our family have used British Airport Transfer for the last 5 years. It has continued to get better and better. The drivers are always polite, helpful and kind and always on time. Communication with them and the office is excellent. I really recommend this company.
4 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Vivien Campbell
We wish to thank you so much for taking your valuable time to rate and write a detailed review about our services. It truly means a lot to us.
Warmest regards
Victor Fernando
Customer Services Manager
Excellent service and very safe rides
Excellent service and very safe rides. They always keep in touch, sending driver details and reminder in advance. i have been using British Airport Transfer for over 10 years and it is always a smooth, pleasant experience to and from London.
17 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Michael Tan
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
We also wish to thank you so much for your continued custom over past many years and looking forward to serving you soon.
Warmest regards
Victor Fernando
Customer Relations Manager
Picked me up on time from house
Picked me up on time from house; on my return from Heathrow my Virgin flight delayed by 2 hrs but BAT met me with no problems
5 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Carole OConnor
We thank you so much for taking your valuable time to share your experience with our company.
We look forward to being there for you on your next trip
Warmest Regards
Victor Fernando
Customer Relations Manager
Excellent service
Excellent service, very reliable drivers. They have never let me down over the five years I’ve used them. Professional business and I highly recommend
20 December 2025
Unprompted review
Reply from British Airport-transfers
Dear Clare Goldie
We truly wish to thank you for your continued custom for the past five years and look forward to serving for many years to come.
Warmest regards
Victor Fernando
Customer Relations Manager
Best airport car service
Been using this company for many years - great service and lovely drivers
31 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Lucy
We truly appreciate your continued custom and thank you so much for taking your valuable time to rate and review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Very easy and efficient booking
Very easy and efficient booking. The driver was right on time for our pick-up and notified us when he arrived. The ride to our destination was pleasant and right on time for the expected arrival. The return trip was also very good. The pick up was right on time and the trip back to the airport was good.
16 December 2025
Unprompted review
Reply from British Airport-transfers
Dear James
We thank you so much for taking your valuable time to rate and write a review about our services.
We will continue to be part of your airport travel whenever you need us.
Warmest regards
Victor Fernando
Customer Relations Manager
Brilliant
We have used British Airport Transfers for years and always rate them very highly. Their booking system is efficient and great value for money. The drivers are always on time, personable, thoughtful and skilful. Strongly recommended.
12 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Valued Customer
We are so grateful for your continued support over the years. Knowing that you consistently rely on us for your travel means the world to our entire team.
Thank you for your trust and for such a wonderful recommendation. We truly value your loyalty and look forward to seeing you again soon.
With our sincerest thanks,
Victor Fernando
Customer Relations Manager
Great service
Great service. Pre-journey information outlines the car, driver and pick up place which was very comforting. Driver arrived perfectly on time despite a very uncivilized hour! Polite, clean and efficient service.
5 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Rebecca Hughes
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Always excellent service
I have been using British Airport Transfers for 15 years and the drivers are always reliable, polite and efficient. They always monitor flights for both delays or early landings and it really gives me peace of mind at the end of a long journey to know they'll be there to meet me at the airport and get me home. I cannot recommend them highly enough.
7 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Amy
15 years is an incredible milestone, and we are truly grateful for the trust you’ve placed in us for over a decade.
Thank you so much for your loyalty and for such a wonderful recommendation. Whether we are getting you to the airport on time or meeting you when you land, we genuinely look forward to being part of your journeys for many more years to come.
With our sincerest thanks,
Victor Fernando
Customer Relations Manager
Great Service
I organise cars for clients, all of whom have said the service works well and the drivers are always polite. I would recommend British Airport Transfers as an alternative to public transport.
27 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Nicola Richmond
We are truly touched by your kind words and your recommendation of British Airport Transfers.
As someone who organises travel for others, we know that your reputation is on the line every time you make a booking. We are so incredibly grateful for the trust you place in us to look after your clients. Knowing that they find our drivers polite and our service reliable means the world to our entire team.
Thank you for choosing us as your alternative to public transport. We look forward to many more years of working together to provide your clients with the guaranteed, professional service they deserve.
With our sincerest thanks,
Victor Fernando
Customer Relations Manager
We have used BAT for several years and…
We have used BAT for several years and always found them extremely reliable.
5 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Liz Wielaard
We truly wish to thank you for taking your valuable time to rate and write review about our services.
We also wish to thank you so much for you your continued custom and support through out many years.
Warmest regards
Victor Fernando
Customer Relations Manager
Top-tier service from Gatwick to North…
Top-tier service from Gatwick to North London! The meet and greet was seamless—my driver was waiting exactly where they said they’d be with a clear name sign, which took all the stress out of landing. The car was pristine and the drive home to North London was smooth and professional. Worth every penny for the peace of mind.
3 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Anushika
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Services Manager
Cannot fault their services
Cannot fault their services. Been booking for a while. On time and friendly. Thank you. Mat
5 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Mat
We thank you so much for taking your time to rate and write a review about our services.
Warmest Regards
Victor Fernando
Customer Relations Manager
I recently used British Airport…
I recently used British Airport Transfers and was genuinely impressed with the quality of service. Booking was quick and straightforward, with clear communication throughout. My driver arrived on time, was professional, friendly, and helped with luggage without hesitation. The car was clean, comfortable, and perfect for a smooth, stress‑free journey.
What I appreciated most was the reliability—everything ran exactly as promised, which makes a huge difference when travelling to or from the airport. The pricing was transparent with no hidden surprises, and the whole experience felt efficient and well‑organised.
I’ll definitely be using british-airport-transfers.co.uk again and would highly recommend them to anyone looking for dependable airport transport.
2 February 2026
Unprompted review
Reply from British Airport-transfers
Dear Nadir
Thank you for your kind review — it’s genuinely appreciated.
We’re very grateful you chose British Airport Transfers and it means a lot to us that you took the time to share your experience. Our team works hard behind the scenes to maintain high standards, and feedback like this is always encouraging.
We look forward to welcoming you back again in the future.
Kind regards
Victor Fernando
Customer Relations Manager
Excellent service from British Airport Transfers!
My ride to the airport cancelled last minute and I had to find an alternative when I came across British Airport Transfers. Rajeevan was very kind and extremely helpful in assisting us with our booking. The entire process was smooth and quick, making everything completely hassle-free. Highly recommend their service for anyone looking for reliable and efficient airport transfers.
31 January 2026
Unprompted review
Reply from British Airport-transfers
Dear Thenu
Thank you for taking the time to leave such a kind review — we truly appreciate it.
Your support means a great deal to us, and it’s always encouraging for our team to receive positive feedback. We look forward to assisting you again whenever you need airport transport in the future.
Kind regards,
Victor Fernando
Customer Relations Manager
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