British Airport-transfers Reviews 

Amazing 5* service! Raj was great help in finding me the perfect transport for a great price. Would use them again and again!

Amazing customer service with a professional and attentive approach to customer needs.

I had a great experience with this taxi company. Booking was easy, the driver arrived right on time, and the car was spotless. The driver was professional, polite, and drove safely, which made the trip really comfortable. The price was fair and transparent. This is easily one of the most reliable taxi services I’ve used—will be recommending to friends and family!

Excellent service from start to finish. Very easy to book on their website, good price and received a confirmation email immediately. Received a further text nearer the journey time with all the drivers details, then a text from the driver to let me know he was on his way. Turned up on the right side of early, helpful and helped with luggage both ends. Excellent, safe driver. I will definitely use them again.

AVOID AT ALL COSTS! Absolutely terrible unprofessional and disrespectful people. We had to wait for them to turn up for almost an hour at the busiest airport with sick baby little child and 4 suitcases. Because our flight was delayed for 30 mins they decided not to meet us despite 1h of waiting time was included in their price. Not even a word of apology just offered us to wait or find another taxi by ourselves. Absolute joke!

i booked by entering an address into their website, the website autofilled one option, and then when i was in the car and the driver started deviating from what i knew to be the route, i asked if there was traffic and he said no and i queried the destination. their map had given the wrong destination, i gave the right one and the driver finally changed direction and went there. before i'd even unpacked, their office had charged a huge extra sum to my credit card. i followed up several times, sent screenshots etc and they refused to acknowledge their error at all. the credit card company fortunately realised that it was THEIR error and refunded me, but they were an absolute disgrace handling this and i'd warn everyone to avoid them completely.

I can’t believe how low the average is on here, based on our experience.

We booked a transfer from Gatwick to Heathrow on Sunday 11 August. We were given the details for our driver, Ali, the day before. Ali sent us a message advising of his ETA. He arrived early and called us but we weren’t ready so he waited.

He was so polite and helpful and - most importantly - a great, sensible driver.

We will certainly use British Airports Transfers in the future and I hope we’re lucky enough to get Ali again.

Worst taxi company ….never use them

We've been using British Airport Transfers for over ten years and they've always been extremely reliable and professional. Polite and kind drivers, good communication with emails and texts about driver and pick-up, and have never let us down.

taxi was easy to book, driver was available within very short booking time (booked at 2300 for the ride/pickup to happen at 0630 in the morning), email+sms confirmation of a booking was clear and informative, picture of the driver was a nice touch.
Driver arrived spot on time, professional and friendly, car was clean and nice, ride was efficient and driver took reasonable route. 5 stars, no complaints.

I booked this car service because I wanted a car seat for my 6 month old on our journey. My flight arrived early and they weren’t able to accommodate the early arrival which is fair enough. I then received word that the transport would be 15 minutes late. However the driver showed up 35 minutes late. I understand London traffic can be heavy so this was also fine. I did not appreciate that the eta kept shift and when I was told the driver is in Heathrow, he will see me in two minutes, it took another 15 minutes before I saw the driver.

None of this warrants the 1 star review. What DOES warrant it is that when I got to the car and saw the car seat, my heart and stomach dropped. This car seat was 11 years old- well past it’s expiration date. Not only did the car seat look old, it looked rough. The foam of the car seat was completely detached, meaning that the car seat is unusable and dangerous to place my daughter in. For a car service, it’s is disgusting that they would even offer such a seat for a child to sit in! No professional car service should ever let something like this be used. The entire reason I booked this service and not take a black cab, was to have the car seat. I complained but they would do nothing to help, and now have been waiting for a call from the manager for 4 days. The entire ordeal still upsets me, as I had no alternative transport to my destination and had to hold my daughter in my lap. The driver didn’t even take extra care when driving, knowing how scared I was to hold my daughter while driving through London.

If you have kids and want a car seat, but don’t care if they live or die- then this is the right car service for you!

Also, they did offer 15% discount for being late- which I didn’t ask for but thanks. Then they gave 50% discount because of the car seat. It should have been fully refunded honestly. Not feeling safe in a car is not something I would pay for ever.

I canceled my return trip with them and asked why the manager hasn’t called me still. I was told he would call the first business day back. Instead, he’s now on ‘holiday till end of the month.’ Maybe that’s why this service is horrible. He’s too busy going on last minute trips than actually making sure they are fully in compliance.

Was a frequent customer of theirs for a while but they do not reward loyalty... Last few trips from east London to Heathrow and back they drove us all through central London which took longer than the motorway so that they could save petrol money... Worse part is that the central london route is bumpy and makes us all sick by the end of the journey... When I requested they take the faster smoother route via the motorway they declined saying the driver has the right to choose the route! So driver can drive us around the mulberry bush if he wanted, paying customer has no say!

Seven hours after my booking received an email stating cancelled and payment voided. No answer on phone line. This left me 90 mins to find alternative transport. Also, still took my money...

Very poor. Booking accepted and money taken only to receive a call at 8pm the night before my journey to tell me they couldn’t do it. Never again

The fact you have taken 4 years to reply is further evidence of your incompetence

Used 6 times now and the service was great every time.

We arrived at Stansted airport earlier than expected. The driver Nada was ontime, clean car.
Execllent communication from the company.
I will not hesitate to refer your services to my friends and family.

A one star is incredibly generous. They cancelled my airport transfer from the Southampton to Heathrow with about 30 - 40 minutes to spare. But it’s ok because they offered me a “solution” their solution was to offer me a refund. Wow thanks for that!!! Or another driver could come out 45 minutes later.

I explained this would mean I would miss my flight. They could not have cared less. And kept telling they were offering me a solution. Their solutions were appalling.

I was unable to find another driver at such late notice and my worst nightmare happened and I missed my flight. I was travelling for an important medical procedure which had to be delayed.

I would not wish this traumatic experience on anyone. They are totally unreliable and have cost me so much money and stress. I have never had a taxi firm do this before. Apparently they are just agents for drivers they don’t employ. I don’t know if this is true or not but I have learnt my lesson and will never use them again.

Pathetic customer service! Booked an estate car as we had 4 check in bags and 2 carry on. Driver wasn’t at arrival point so had to call and after a few minutes he arrived. When he loaded the bags we reported to the office that we had 5 check in and 2 carry on. What he failed to see is that one carry on looked like a check in as we were given this option by the airline. We received a called immediately thereafter and were told that we booked the wrong car and they had to charge us another £118. No change in car they sent, nothing different just the price. We were already in the car and on our way so had no choice but to pay.

The driver, who was either Mathew or Anthoney, not sure which as the name changed on various emails was a total mute. Drove on the M25 at over 80 mph, with one hand on the steering wheel on a number of occasions. I even recorded it on my mobile if they ever dispute this fact. He should not be a taxi driver putting passengers lives at risk.

The customer service women had no clients skills and even wasn’t bothered when o said a negative review would be posted. All they wanted was the money and charged my card without providing that they actually reversed the 1st payment. So I will need to wait a few days to see if this company actually double charged me.

Red flags 🚩 all the way with this company. Be aware else you might pay the price like I did.

Thank you British airport transfers for an impecable service. Our driver Mahesh turned up on time and helped us with our bags and drove to Gatwick in the early hours. Very smooth drive, got us to the airport earlier than we anticipated. We have used few other companies in the past for our airport transfers, but none of them knew what customer service is, but British airport transfers seems to have mastered it. Well done guys.

Terrible service. This company used to be good but the service over the past year has been awful. Charges to my credit card higher than the quote, drivers who refuse to take suitcases - and the overall customer experience is one of ‘we just don’t care about you’.

Will not be using them again.