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British Attire Reviews 669

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TrustScore 5 out of 5

4.9

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of products, often highlighting the quality of items received. Many people appreciate the efficient and speedy delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is often described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues with incorrect items being sent or delivery delays. A few people mentioned receiving crumpled items or experiencing difficulties with delivery options that required them to be present for signing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the great... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch, professional,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, good value, and... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more

Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Men's clothes shop
  4. Outerwear Shop
  5. Winterwear Store
  6. Ladies' clothes shop

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.

Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Belstaff Men’s Boots

First class service and wonderful item. Well packed and swift shipping. All you can ask.
Continued support from Georgia when the first planned delivery failed and an excellent follow up to conclusion.
I’ll happily recommend and return as a customer in the future. 5*

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Outdoor Family Business

First time buyer but delighted with the sale price of my sandals. Easy website to browse with lots of brands and efficient from ordering to delivery on time. A family run business that deserves our support. Would definitely recommend.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, delivered quicky. Great items. Excellent service all round.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately I got sent the wrong order

Unfortunately I got sent the wrong order
I'm afraid i don't have the order number as I deleted email but I bought a baracuta g9 in mist and they sent me a blue and the next thing was they didn't have the mist in size 46 so they refunded me fully. Was a bit annoying.

2 April 2026
Unprompted review
British Attire logo

Reply from British Attire

Hi Michael,

Thanks for taking the time to leave feedback, and apologies again for the mix-up with your Baracuta G9.

In this case, the jacket arrived to our warehouse direct from the manufacturer with the incorrect barcode, which is how the wrong colour ended up being picked and shipped. It's a rare issue and not one we'd usually expect, but we completely understand the frustration. Unfortunately we'd already sold out of the mist in size 46, and the manufacturer was out of stock too, so a straight swap wasn't possible. The next best option was to get your refund processed quickly, which we did.

We're sorry the experience fell short on this occasion. We'd love for you to shop with us again so we can prove this was a very rare and isolated occurrence.

Kind regards,
British Attire Customer Care

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