British Attire Reviews 669

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent value and competitive pricing of products, often highlighting the quality of items received. Many people appreciate the efficient and speedy delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is often described as easy and straightforward, with good communication throughout. However, some customers also noted occasional issues with incorrect items being sent or delivery delays. A few people mentioned receiving crumpled items or experiencing difficulties with delivery options that required them to be present for signing.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the great... See more

Service

People report positive experiences with service. Customers consistently praise the top-notch, professional,... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, good value, and... See more

Order

Reviewers highlight positive aspects of order processing. Many customers praise the easy ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sent a link by my friend for trainers. I clicked the link and placed the order in seconds. My confirmation email had missed off the street number so I emailed my full address. They contacted me... See more

Rated 5 out of 5 stars

Jenny went above and beyond to fix an error that was my fault.I wasn't entitled to a refund or exchange but Jenny quickly sorted it without any fuss,the replacement I needed was held over & posted rap... See more

Rated 5 out of 5 stars

In my experience the Customer Service is unique for an online offering. My wife & I purchased beautiful Joules garments, alas they were too big , the exchange / return was made easy with Jenny holdin... See more

Rated 5 out of 5 stars

my initial order sadly never arrived. Another case of a courier company misplacing a parcel! however Georgia at customer service was very quickly on the case and did everything she possibly could to... See more


Company details

  1. Clothing Shop
  2. Fashion accessories shop
  3. Men's clothes shop
  4. Outerwear Shop
  5. Winterwear Store
  6. Ladies' clothes shop

Written by the company

Honouring heritage, craftsmanship and design. An exceptional house of brands, blending the classic with contemporary like never before.


Contact info

4.9

Excellent

TrustScore 5 out of 5

669 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very Satisfied Customer

So pleased with the boots I ordered.
The quality of them is excellent and I love the colour too.
I am a size 6 and they fit perfectly.
The service I received from ordering the boots to receiving them was straightforward.
Delivery was swift and efficient.
I would also like to add that the packaging of the goods was excellent. A quality service around.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I initially ordered a coat which turned out to be slightly too small, so I opted to exchange it for a bigger size. A couple of days after returning it, I emailed to ask for an update on the exchange.

The team got back to me explaining that while packaging the replacement, they noticed a tear in the coat and therefore couldn’t send it. Obviously unfortunate, but I appreciated their honesty. Unfortunately, the coat I originally ordered then went out of stock and wasn’t going to be restocked.

I was dealing with Jenny, who truly went above and beyond. She offered me alternative colours from the new release of the coat and explained it would take a little while to come into stock, which I was more than happy to wait for. Jenny kept me regularly updated throughout, responded to emails very quickly (even late in the evening), and made the whole process feel easy and stress-free.

I’ve now received the coat and I’m very happy with it. Despite the hiccup, the customer service was excellent and the whole experience ended on a very positive note. Huge thanks to Jenny, a real credit to the company.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Quick delivery , good packaging and kept informed about delivery . Really happy with my joules coat .
Satisfied customer .

24 January 2026
Unprompted review
Rated 4 out of 5 stars

Boots and price were excellent but.

Boots and price were excellent but.
Would have given 5* but had to wait in for delivery as company had chosen option that meant I had to sign for delivery which wasted my day. I spoke to fedex but they said only the seller can change the option. Maybe something that Country Attire can remedy quickly so as not to put off future customers.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - I had been hunting high and low for a particular parka, and grown frustrated with the manufacturer approach to discounts and delivery. British Attire stepped up, had a fantastic discount and allowed a further discount as a new customer. Added to that I got next day delivery, packaging was great - process really easy and a fantastic overall customer service. Have recommended and will be back for more im certain.

15 January 2026
Unprompted review

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