British Builders  Reviews 74

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and the helpfulness of the staff, noting their professionalism and efficiency. Many people appreciate the quick response times and clear communication throughout the process, making their overall experience smooth and well-organized. However, some customers also noted issues with communication, specifically mentioning instances where they felt disrespected or encountered problems with subcontracted work. A few other people also felt that the company's approach to certain situations was unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the excellent... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and timely... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the great communication, with agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex Smith (project manager) has been outstanding with helping me with my emergency repair, always happy to answer the phone and make sure the job has been done right. Called me to make sure everythin... See more

Rated 5 out of 5 stars

Just now we had amazing job with this company I really appreciate the work. Mr Alex he has done great job 👏🏻 my window has fallen down because of heavy winds and we was facing cold problem. Alex s... See more

Rated 5 out of 5 stars

Called in the morning as had a leak somewhere which we realised after getting a large water bill, came out same day, identified leak in a matter of minutes, explained the problem and the fix, complete... See more


Company details

  1. Construction company
  2. Property Maintenance

Written by the company

British Builders is a government-endorsed builder accredited by leading UK bodies such as Safe Contractors, CHAS, Trustmark, Constructionline, NICEIC, and Gas Safe. With a strong supply chain, we operate nationwide, offering truly local services across the UK. We work with a diverse range of clients, including homeowners, councils, offices, emergency services, education, healthcare, housing associations, retail, and government buildings. Our core values are quality workmanship, environmental care, innovation, integrity, and safety. We aim to exceed expectations, delivering projects that are not just structures but lasting legacies. Built on a culture of mutual respect, we are committed to fostering sustainable growth and making a positive impact in every community we serve.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Dont work for this company

Dont work for this company. They do not pay up when it is time to settle invoices

9 October 2025
Unprompted review
British Builders  logo

Reply from British Builders

We are truly sorry to hear about this. We can not locate anyone under the name of Sam Sam on our records. In order for us to locate you please edit your review to provide more information such as the name of the staff member who helped you, the site postcode or job reference number otherwise, we believe you maybe reviewing the wrong business.

Thank you

Rated 5 out of 5 stars

Highly Recommended

Excellent service - engineer was super efficient, polite and well mannered, and completed jobs quickly. Highly recommended.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Called in the morning as had a leak somewhere which we realised after getting a large water bill, came out same day, identified leak in a matter of minutes, explained the problem and the fix, completed the job quickly and put everything back. Great service! Would highly recommend

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Electrics

Adam helped me last night with my electrics not working turns out all I had to do was flip a switch on the fuse box😂 silly me!! but Adam was really nice and helpful and he never made me feel like a idiot 😆😆

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great services

Answered the call with less than 30 seconda wait time at 10am Sunday morning.

I explained my issues and the agent sent me the details to fill out instantly

Currently 12.50 and the plumber is on the way

Excellent compney would work with them again

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Just now we had amazing job with this…

Just now we had amazing job with this company I really appreciate the work.
Mr Alex he has done great job 👏🏻 my window has fallen down because of heavy winds and we was facing cold problem. Alex sent the engineer over the night and early in the morning to fix the problem great job Alex appreciated and thank you very much.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great response time, staff are very helpful. I was given clear information and helpful advise for the safety of my home while awaiting for assistance going forward.
Highly recommended

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent job done

Kieran did an excellent job fixing the problem. They all responded very quickly to the problem. Will recommend company

6 August 2025
Unprompted review
Rated 3 out of 5 stars

Quick & Simple

Bloke came round relatively quick, checked the pipe work and tightened a clamp, all is good!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Reliable

British builders managed to sort out a pest controller to get rid of a wasp nest for us and it was done very quickly and professionally.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Spoke to Mark

Spoke to Mark , who was rates was completive. Arranged a visit and the job for complete new roof was booked in and completed within 2 days. The boys completed the work they were friendly and polite and worked really hard . Mam liked the finish and the roof looks great! Just waiting for the rainy season now to see if any leaks . Overall, a very satisfied customer and would recommend . Mark helped my mum out too. Really appreciate your work Mark . Thank you and to the boys .

14 July 2025
Unprompted review

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