Alex Smith (project manager) has been outstanding with helping me with my emergency repair, always happy to answer the phone and make sure the job has been done right. Called me to make sure everythin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
British Builders is a government-endorsed builder accredited by leading UK bodies such as Safe Contractors, CHAS, Trustmark, Constructionline, NICEIC, and Gas Safe. With a strong supply chain, we operate nationwide, offering truly local services across the UK. We work with a diverse range of clients, including homeowners, councils, offices, emergency services, education, healthcare, housing associations, retail, and government buildings. Our core values are quality workmanship, environmental care, innovation, integrity, and safety. We aim to exceed expectations, delivering projects that are not just structures but lasting legacies. Built on a culture of mutual respect, we are committed to fostering sustainable growth and making a positive impact in every community we serve.
Contact info
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Let me tell you
Let me tell you, reliable principal contractors ae hard to find. British Builders are one of the good ones left out there. Fast, fair payments keep my business running smoothly. They are also great at coordinating with the project phases smoothly, Which makes our jobs easier and the project flows more efficiently. I look forward to collaborating with them again on future projects, really happy working for them.

Reply from British Builders
We recently completed a kitchen…
We recently completed a kitchen renovation with British Builders and I couldn't be happier. They listened to our vision and offered creative solutions that stayed within budget. The communication throughout the project was fantastic, and they kept us informed every step of the way. Most importantly, the finished product is stunning! Highly recommend it!

Reply from British Builders
Absolutely Recommended
I've been in construction for over 15 years, and working with British Builders is a breath of fresh air. They truly value their subcontractors. Payments are consistently prompt, and they are always open to discussing any concerns. The whole project runs smoothly, and it's clear they care about the final product. I wouldn't hesitate to recommend them to anyone

Reply from British Builders
We were nervous about undertaking a new…
We were nervous about undertaking a new build extension, but British Builders put our minds at ease. They were upfront about costs and timelines, and their builders were professional and respectful of our home especially Muhammad, Alex and Adam. They finished the project on time and within budget, and the quality of the work is top-notch. We're thrilled with the results.

Reply from British Builders
I hired them to refresh rental units…
I hired them to refresh rental units and was impressed. They gave excellent advice, finished quickly, and out our tenants love the updates. The project minimized downtime. I'll definitely use them again!

Reply from British Builders
EXCELLENT SERVICE
Working with British Builders has been genuinely great. Not only are they well organised and keep the project on track, but their payments are always on time and accurate. No chasing invoices or worrying about my cash flow as a soletraman. Plus, their communication is excellent and always respectful of their team. Top marks all around.

Reply from British Builders
Building company based London, Covent Garden.
Worked as a contractor for this company.
The first job I did went pretty standard. Paid on time everything o.k.
The second job I did for them, we had some issues with the client raising issues that weren't to do with me, coupled with that they had some system issues and I wasn't paid in the time that I thought I would have been.
However.
Alex in the office was very professional and sorted me out and kept me in the loop through the entire process (thank you Alex). Eventually I was paid and they only went over our payment schedule by about a week or so.
So all in all not the worst company to work for in the end and again Alex thanks for sorting me out and keeping me assured that I would be paid this gave me piece of mind throughout the process.
cheers again
kind regards
Gaz
Everything was handled great and…
Everything was handled great and payment made on time. No problems and great communication between my company and theirs.

Reply from British Builders
Very quick and helpful
Very quick and helpful! Fixed our problem in no time :)

Reply from British Builders
Action was taken quickly (after 5…
Action was taken quickly (after 5 working days) according to UK standards (extremely slow compared to the country I am affiliated with). My boiler was leaking water to the wall and floor, they came and fixed it within 2 business days, the problem was solved, thank you.
However, the water flowing from the boiler damaged the structure of the wall, the wall started to peel and fall off, they did not take action on this issue / or I do not know if the real estate agent told me not to take action.

Reply from British Builders
Utterly Awful Experience
Utterly awful experience, the project manager and contractors are totally unconnected. The landlord in my case had provided consent to a quote for a roof fix, however, I had 4 more sets of roofers arrive to provide a quote resulting in no fix to the roof leak and a shining incompetence by the team. AVOID AVOID AVOID

Reply from British Builders
Quality of work done was very good
Quality of work done was very good. And I’m happy with the final outcome.
However, there were few mixup in the materials ordered and delivery could have been planned much better.
The company were very professional and…
The company were very professional and contacted me frequently to inform me when the work was gonna be completed and when the operative was due to arrive, the worker sent was very polite and friendly, he installed the cooker hob in a very timely manner I was really happy with the service
British-Builders.com a great business to work with. Professional and friendly.
Sheffield CCTV Engineers.com
We were asked to install a CCTV system for British- Builders.com We were there for 1.5 days. We found it to be a pleasure to work as a contractors for Don and his team. Great business to do business with. Our invoices were paid promptly. Don is a person who shakes your hand and keeps his word. Jess is the dynamo that keeps every thing working. In all it was a pleasure to do business with British Builders. We would love to work with them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







