Arrived later than requested but that may be due to Canada post
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
- #20 of 28 best companies in Supermarket
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods were as described and arrived on…
Goods were as described and arrived on time in good condition.
22 January 2024
Excellent service
28 January 2024
Excellant fast service
Excellant fast service, very reliable, will place fyture orders as excellant quality priducts
25 January 2024
Great choice of British food
Love the choice that BritishGram provide, alway quick shipping!
1 January 2024
Not fully transparent communication
After placing the order, they have realised that there were too many boxes to fit into their standard shipping box, so they had to eliminate one of the boxes I ordered and the without informing me they have decided what to cancel and refund. I would have preferred to be offered to choose which one to cancel Then I had the best surprise of paying higher amount of duty such as €30 on a total order of about 200. It is not possible that such case is not clearly explicit but hidden into the very nitty-gritty details of the agreement that you have to accept when you order , it should be made very clear upfront that duty costs are applicable and can be high. The event of duty taxation is normally reported by the shipping company to the customer, but the shipping company they have chosen did not give any information upfront on these costs that were surprisingly presented by the person delivering the box.
8 January 2024
Straightforward ordering
Straightforward ordering, fast and efficient service, great value for money. Thank you!
1 January 2024
If you are looking for a reliable…
If you are looking for a reliable website this is the one. I live in norway, recently ordered a large, expensive package from this website. I had problems with shipping and my package was sent back. Britishgram was in contact the whole time, very responsive, great communication and sent the package to me again for free.
I have still not received my package but this is of no fault of this website. It was purely parcelforce and norwegian customs screwing up. Britishgram have kept me updated and in contact the whole time. I would 100% recommend. Great staff and great communication.
11 January 2024
Unprompted review
Excellent service ,well impressed.
27 November 2023
the box was a joke,it was falling apart…
the box was a joke,it was falling apart when it was derived the mines pies crushed,put i have all ready sent you a mail and you never replied to me
26 November 2023
Beware of additional custom fees
Beware of additional custom fees
Ordered to be delivered in Luxembourg and had to pay lots of money for customs. This is obviously not mentioned on the website. Only shipping fees. Was disappointed and unhappily surprised. Would not recommend for delivery in Europe. Great products though.
26 November 2023
Very easy to First class serviceorder what I wanted and…
Very easy to order what I wanted and BritishGram made the whole process of order and payment very simple.
Very fast and first class delivery while keeping me informed every step of the way. Secure packaging to prevent damage in transit
17 November 2023
Very quick efficient delivery
Very quick efficient delivery All items ordered arrived in good order .
25 October 2023
Good service fast delivery thank you
18 October 2023
Great reliable service
All items received as ordered and within timescales. Very pleased with this company and will definitely use again. I highly recommend them.
3 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.