Arrived later than requested but that may be due to Canada post
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
- #20 of 28 best companies in Supermarket
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Easy transaction and fast delivery.
25 May 2023
they have fair prices
21 May 2023
Expensive taxes for foreign products
Because UK is a foreign country products are too expensive.
I had to pay almost 10 € tax
4 June 2023
Paid £20 for 24 cans of drink when they…
Paid £20 for 24 cans of drink when they eventually arrived they were priced up £6 😤
30 April 2023
Reply from BritishGram
Dear Darrell,
Thank you for your feedback on our prices. However, we regret to inform you that the packaging and express shipping charges exceed £10, and VAT adds up to nearly £4.
We sincerely appreciate the time and effort you put into providing us with your feedback. Your input is highly valued and taken seriously. If you have any more questions or comments, please feel free to reach out to us via email, providing your order number. We are always here to assist you in any way possible and eagerly await your further correspondence.
Thank you again for your support.
Best regards
Fast and efficient service.
Fast and efficient service.The only place I can find the food my cat likes.
26 April 2023
It was the first time I had ordered…
It was the first time I had ordered from this shop, and they were very fast and efficient with their service .
30 April 2023
Fast delivery aways in stock
30 April 2023
DO NOT USE for spain delivery
I think your customers in Spain need to know how much extra they will pay on import and handling charges, i ordered £170 of items and had to pay an extra €70 in charges, i think you should make it very clear on your site how much extra charges will be imposed, i know not by your company but people need to make an informed choice, there is no info on website that import duties will apply, only got that information after order was placed, having to fill out all customs forms to receive package and pay import duty and processing fee, they obviously know the process or am i the first they have sent to here? in the long run would have been cheaper to buy over here, and less hastle, will not be using again. trying to talk to them via website chat and still no answer after 30 mins? whats the point if no people are there to talk to!!
10 May 2023
Unprompted review
Reply from BritishGram
Dear Jon,
We appreciate your valuable feedback regarding our services. When ordering products from our website, BritishGram.com, for delivery outside the UK, it is important to note that they may be subject to import duties and taxes specific to your country. It is your responsibility to contact your local customs office for customs clearance. Any customs clearance charges applicable in your country must be covered by you. Please understand that we have no control over these charges, and it is impossible for us to predict their nature or amount. We want to make it clear that you are responsible for the payment of any import duties and taxes imposed by your country.
In the event that you refuse to pay the duties and taxes or decide to return the parcels, please be aware that you will be held liable for the full cost of shipping, including returns. It is important to note that customs operations are conducted independently by separate and sovereign entities. Neither BritishGram nor our partners have any control over customs procedures, and we are unable to provide specific timelines or influence the process once a consignment is with customs.
For more detailed information on shipping and delivery, please visit our webpage at https://www.britishgram.com/pages/shipping-delivery. Additionally, you can find our terms of service at https://www.britishgram.com/pages/term-of-services.
Once again, we genuinely appreciate your time and effort in providing us with your feedback. We value your input and take it seriously. If you have any further questions or comments, please do not hesitate to contact us by email, providing your order number. We are always eager to hear from you and assist you in any way we can.
Thank you once again for your support.
Love the fast shipping and accuracy of…
Love the fast shipping and accuracy of my order!
25 April 2023
I have tried to check out on so many…
I have tried to check out on so many times, I haven’t had any luck so I ave given up
17 April 2023
Unprompted review
I paid for 2-3 express delivery package…
I paid for 2-3 express delivery package still didn’t arrive. Theres no change in a tracking number looks like parcel didn’t even left the shop. Big disappointment this time
27 March 2023
Reply from BritishGram
We appreciate your review and would like to inform you that your parcel has been delivered to W STARK on Wednesday, March 29th, 2023 at 12:05, as per the tracking number. If you have not received the shipment yet, kindly reach out to our customer service team immediately with your order number. We sincerely apologize for any inconvenience caused and thank you for your understanding in this matter.
Thornton toffees.
I have ordered these items before and I will do again. No problems with delivery.
20 March 2023
Everything came and exceptionally fast…
Everything came and exceptionally fast delivery, I put my order on 3 - 5 day delivery but I received it the next day.
Brilliant company that I have used several times now.
20 February 2023
Great service.
Delivered to Pennsylvania USA in no time at all. In great condition as always. I have ordered quite a lot from British Gram and I have only ever had one issue that was my fault but they sorted it for me no problem. So professional and efficient.
23 February 2023
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