Britishhomesdirect Reviews 

17,551
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 16,784 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their solid construction, appealing appearance, and ease of installation. Many people appreciate the excellent value for money, finding prices very reasonable compared to competitors. The delivery service is consistently highlighted as efficient and smooth, with prompt arrivals and helpful drivers who often provide updates and assistance. However, some customers also noted issues with their orders. A few people experienced delivery delays, lack of communication, or missed appointments, leading to frustration. There were also instances where packages arrived damaged, or the products received did not match the description or had missing components.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the excellent... See more

Product

Customers had positive experiences with product, praising its quality, appearance, and value for money, with... See more

Quality

People report positive experiences with quality, with many reviewers praising the genuine and excellent... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the easy ordering process,... See more

Price

Consumers find price to be positive, with many reviewers highlighting that products offer great quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more

Company replied

Rated 5 out of 5 stars

Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more

Company replied




Contact info

4.2

Great

TrustScore 4 out of 5

18k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(17,551)

17,305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality panels

Ordered panels and was sent a quick delivery date, driver rang to let me know he was arriving, panels were packaged well and of good quality much better then I had expected so really pleased. Thank you

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake when ordering I…

I made a mistake when ordering I emailed them a reply very quick and a rectified my problem
As for the product excellent first time ever using wall panelling seems to go very well. Delivery was excellent.
Will use to put it again and the price was very good as well excellent thank you

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, always kept me updated with Delivery and delivered as promised, I would always come back to this company for my panels, 100% excellent really good thank you so much, very pleased, great customer satisfaction, five stars,

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased ! Ordering was easy and the delivery…

Ordering was easy and the delivery turned up just now with a really friendly driver who was happy to wait whilst I checked the delivery. Including taking one out of the box ! I was a little anxious about the low cost and whether the panel would be 'good enough' but I must say I am really pleased. The depth of the wood Is a little shallower than some more expensive brands but tbh for a wall and the design I have it's is more than ample! They are good looking robust panels.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Beautiful panels easy to fit really pleased. Great delivery tracking available. They look beautiful on my feature wall. Highly recommend and would definitely order again and tell my friends and family 😁

23 July 2026
Unprompted review
Rated 1 out of 5 stars

The most 💩 i have seen on my life i can…

The most 💩 i have seen on my life i can believe this service what they do 👎🏿

22 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Dear Ardjan lela,


We're disappointed to read your review. While we respect every customer's opinion, reviews are most helpful when they include genuine details about the experience. Unfortunately, your review contains no information about what actually happened with your order.

We've checked your order **BHD181854**, but without any explanation of the issue, we cannot investigate or offer a solution. If there is a genuine problem, we'd encourage you to contact our customer support team so we can look into it and work towards resolving it.

We're always happy to help customers with legitimate concerns, but we also believe reviews should provide accurate and constructive feedback so they are useful to both businesses and future customers.

Rated 5 out of 5 stars

Fantastic Company.

Extremely helpful website and a great company. Ordered on a Sunday and delivered 2 days later. Fantastic product. I have used from different companies but found service and quality poor.

21 July 2026
Rated 5 out of 5 stars

My boards

So just had a delivery fantastic service from being to end. This is my second delivery. Would absolutely 💯 recommend this company. Great to deal with. There was an issue with delivery as it was going to be a few day's later that first arranged however it wasn't a problem the communication was fab. The quality of these board's are brilliant. So happy with them. Thank you again British Homes Direct 😊 I'll definitely be back in touch.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Top lads

Top lads , good panels top service will definitely be doing business again, delivered exactly when they said they would.

23 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look