Beautiful and reasonable price than other companies selling same product for higher price. Arrived on time. Kept me updated for the delivery day. Delivery driver was very polite and placed the items... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website when ordering the panels, great choice of colours and sizes. Did feel a little bit nervous after placing quite a big order (for 2 bedrooms) but absolutely delighted! Text message t... See more
Company replied
Here’s a completely honest review; Product very pleased with the quality, and costing overall value for money more than happy. Unfortunately the trims I ordered came the wrong colour, slight... See more
Company replied
This is the second large order as my composite decking grew arms and legs. Good quality great price and both delivers were on time on the day that delivery was scheduled. Drivers phoned before arr... See more
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4.2
Great
17k reviews
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Premium panels are not wood veneer
Please be aware that the premium panels are not wood veneer. They are a vinyl coated MDF not like it stated on their website and when you try to ring their inbox is full so you can never leave a message
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Steve,
Thank you for your feedback.
We respectfully dispute the claims made in your review. The specifications and material details for all of our products are clearly stated on our website to help customers make an informed purchase.
If you believe there has been any misunderstanding or if you require any assistance, please get in touch with our Customer Services team. You can contact us by phone on **+44 7706 181840**, via the **live chat** on our website, or by email at **[info@britishhomesdirect.co.uk]. We'd be happy to review your concerns and assist you further.
Kind regards,
British Homes Direct
I have received my wall panel thiis morning
I have received my wall panel this morning, the colour is beautiful in dark oak. They have delivered on time and the delivery man was very helpful, Thank you. As I had a very good experience with them I will definitely shop with them again.
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Fathema, for sharing your experience. We’re so pleased to hear you love the dark oak colour of your wall panel and that your delivery arrived on time. We’ll be sure to pass on your kind words to our delivery team. We truly appreciate your support and look forward to helping you again in the future.
Great product at a great price
Great product at a great price, service and delivery were really good, I wasn’t home for the delivery but the driver left exactly where I’d asked in a safe place
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Thank you, Richard, for your fantastic feedback. We’re glad you’re happy with the quality of the product, our service, and the delivery experience. It’s great to hear the driver followed your instructions and left your order safely. We appreciate your support and hope you enjoy your new wall panels.
Ordered and delivered when they said
Ordered and delivered when they said
14 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Charlotte,
Thank you for your review! We're delighted to hear your order arrived when promised and that everything went smoothly. We really appreciate your support and hope to serve you again in the future.
Kind regards,
British Homes Direct
Excellent quality
Absolutely brilliant service, great product and got message the day before to say delivery will be Saturday morning between 7am to 10 am.
Arrived on Saturday morning 7.45 am.
Thank you so much.
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Alan,
Thank you for your wonderful review! We're so pleased to hear you were happy with the quality of your product and our delivery service. It's great to know the delivery updates kept you informed and that your order arrived right on time. We truly appreciate your support.
Kind regards,
British Homes Direct
No panels delivered
Not yet received my panels even although I have had messages with delivery dates and a text message from a driver to say he is on his way. Poor communication, missed delivery dates, still waiting for my panels.
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Gordon,
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delays and the poor communication you've experienced. We understand how frustrating it must be to receive delivery updates without your order arriving.
Please get in touch with our Customer Services team so we can investigate your order and resolve this as quickly as possible. You can contact us by phone on +44 7706 181840, via our live chat on our website, or by email at info@britishhomesdirect.co.uk.
We sincerely apologise for the inconvenience caused.
Kind regards,
British Homes Direct
Spot on service and delivery is really…
Spot on service and delivery is really quick 0630 this morning 😂
Definitely recommend
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Connor,
Thank you for your fantastic review! We're delighted to hear you were happy with our service and speedy delivery. We really appreciate your recommendation and hope you enjoy your purchase.
Kind regards,
British Homes Direct
Wall panels are great quality and the…
Wall panels are great quality and the courier was fantastic. Order arrived on time.
18 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Dom,
Thank you for your kind review! We're so pleased you're happy with the quality of your wall panels and that your order arrived on time. It's also great to hear our delivery partner provided fantastic service. Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Sham Ali,
Thank you for updating your review. We're sorry to hear that the incorrect colour was delivered.
Please contact our Customer Services team with your order details so we can investigate this and work to resolve the issue as quickly as possible. You can reach us by phone on +44 7706 181840, via our live chat on our website, or by email at info@britishhomesdirect.co.uk.
We apologise for the inconvenience and look forward to assisting you.
Kind regards,
British Homes Direct
I’m so pleased with my experience at…
I’m so pleased with my experience at British Home Direct. The service was friendly, the staff were helpful, and everything arrived just as expected. I’d happily recommend them
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your lovely review! We're delighted to hear you had such a positive experience with us and that our team was friendly and helpful. It's wonderful to know everything arrived as expected. We truly appreciate your recommendation and support.
Kind regards,
British Homes Direct
Easy to order and Quick delivery
Easy to order and Quick delivery, the price was very reasonable and the quality is fantastic very happy with my purchase
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Karina,
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy, the delivery was quick, and that you're so happy with the quality of your purchase. It's great to know you felt you received excellent value for money. We really appreciate your support and hope you enjoy your new panels for years to come.
Kind regards,
British Homes Direct
Pathetic service wait 3 weeks for…
Pathetic service wait 3 weeks for owners to be delivered no customers service at all very unprofessional waited my 3 weeks of building work never order again avoid . The driver was very polite but unfortunately it’s useless to order and wait 3 weeks
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Zak,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We sincerely apologise for the delay with your order. While we're pleased to hear our delivery driver provided a polite service, we understand that this does not make up for the inconvenience caused by the extended wait. If you still require any assistance, please contact our Customer Services team and we'll be happy to help.
Kind regards,
British Homes Direct
Top quality panels
i couldn’t be more pleased with the wall panels that we received after being recommended this website. Quality is superb my room has gone from basic to luxury it looks so expensive now completely been transformed
16 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Chan,
Thank you so much for your fantastic review! We're thrilled to hear that you were recommended to us and that you're so pleased with the quality of your wall panels. Knowing they've transformed your room from basic to luxurious is exactly what we love to hear. We hope you continue to enjoy the finished look, and thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
Do not order from them
Oh where to start??? Do not use this company, I had a shocking experience from start to finish. Date changes , no communication , delivery due at 1132 and arrived at 5 ( the second date I’ll add) . Then at last i open and the adhesive ordered was missing. To add insult to injury I get a text saying they’ll pay me £10 to give them a positive review ha ha ha . Joke of a firm
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Andy,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
Unfortunately, we have been unable to locate an order under the details provided. Please get in touch with our Customer Services team with your order number so we can investigate your concerns regarding the delivery, the missing adhesive, and your overall experience.
You can contact us by phone on +44 7706 181840, via our live chat on our website, or by email at info@britishhomesdirect.co.uk.
We look forward to hearing from you so we can assist further.
Kind regards,
British Homes Direct
Reply from Britishhomesdirect
Hi Keeley,
Thank you for taking the time to leave us a review! We're so pleased to hear you were happy with both the price and the quality of your panels. Your recommendation means a great deal to us, and we truly appreciate your support.
Kind regards,
British Homes Direct
Excellent service from purchase to delivery
Excellent service from order to delivery. Kept updated at every stage and I could even track the driver so knew exactly when he would deliver mine. Product well packaged and look amazing. Really pleased with my purchase and the company
14 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Julie,
Thank you for your amazing feedback! We're delighted that you had an excellent experience from ordering through to delivery. It's great to hear the delivery tracking kept you informed and that your panels arrived well packaged and looking amazing. We really appreciate your kind words and hope you enjoy your new panels.
Kind regards,
British Homes Direct
Product arrived on time and the quality…
Product arrived on time and the quality on them look amazing!! Beautiful and they also look robust easy to install. Looking forward to getting them in my garden!
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi,
Thank you for your lovely review! We're so pleased your order arrived on time and that you're impressed with the quality and durability of the panels. We hope the installation goes smoothly and that they look fantastic in your garden.
Kind regards,
British Homes Direct
Nice panels good quality looking nice
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Vytautas,
Thank you for your review! We're delighted to hear you're happy with the quality of your panels and that they're looking great. We really appreciate your support and hope you enjoy the finished result.
Kind regards,
British Homes Direct
Great service from start to finish
Great service from start to finish, kept up to date with delivery and on the day tracking.
Garden panels look fantastic on my shed and are easy to install and also easy to cut to size.
Quality is really good especially for the price compared to other companies. Will definitely be using this company again for future projects.
16 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Sadie,
Thank you for your fantastic review! We're delighted you had a great experience from start to finish and found our delivery updates and tracking helpful. It's wonderful to hear the garden panels look fantastic on your shed and were easy to install and cut to size. We truly appreciate your support and look forward to helping with your future projects.
Kind regards,
British Homes Direct
Extremely happy with the quality of the…
Extremely happy with the quality of the panels can’t wait to get them put up! We’ve been wanting them for ages :)
Delivery was excellent
17 July 2026
Unprompted review
Reply from Britishhomesdirect
Hi Ben,
Thank you for your wonderful review! We're so pleased you're happy with the quality of your panels and that the delivery experience met your expectations. We hope you enjoy getting them installed and love the finished result. Thank you for choosing British Homes Direct.
Kind regards,
British Homes Direct
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