Britishhomesdirect Reviews 

17,150
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 16,784 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting their solid construction, appealing appearance, and ease of installation. Many people appreciate the excellent value for money, finding prices very reasonable compared to competitors. The delivery service is consistently highlighted as efficient and smooth, with prompt arrivals and helpful drivers who often provide updates and assistance. However, some customers also noted issues with their orders. A few people experienced delivery delays, lack of communication, or missed appointments, leading to frustration. There were also instances where packages arrived damaged, or the products received did not match the description or had missing components.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the excellent... See more

Product

Customers had positive experiences with product, praising its quality, appearance, and value for money, with... See more

Quality

People report positive experiences with quality, with many reviewers praising the genuine and excellent... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the easy ordering process,... See more

Price

Consumers find price to be positive, with many reviewers highlighting that products offer great quality and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is genuine and good quality. Anyone can transform their wall into an art with this. Unfortunately my package arrived with cracks on the side. I think the delivery service could be improved... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of these acoustic panels. They arrived well packaged and feel much more premium than I was expecting for the price. The wood finish looks great in person and the pane... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, kept up to date with delivery and on the day tracking. Garden panels look fantastic on my shed and are easy to install and also easy to cut to size. Quality is... See more

Company replied

Rated 5 out of 5 stars

Ordered and with great communication was notified my delivery to be the following week on a specific day. Had a text from the driver and advised to call me with estimated time to make sure someone was... See more

Company replied




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4.2

Great

TrustScore 4 out of 5

17k reviews

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4.2

All reviews

(17,150)

16,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality at a reasonable price

I found the ordering very straightforward and easy to follow. The company kept me informed of transit and delivery.
Very professional. The goods were of high quality at a reasonable price. Well packaged.

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Karen,

Thank you for your wonderful review! We're delighted to hear you found the ordering process simple and straightforward and that our delivery updates kept you informed throughout. It's great to know you were happy with the quality of the products, the packaging and the value for money. We truly appreciate your support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Delivery process was very quick and…

Delivery process was very quick and professional and got it exactly when they said they would send it

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Ekpreet Singh,

Thank you for your great review! We're pleased to hear that your delivery was quick, professional and arrived exactly as promised. We really appreciate your feedback and hope you enjoy your purchase.

Kind regards,
British Homes Direct

Rated 4 out of 5 stars

Good quality panels for cheap!

Amazing panels, so much cheaper than everywhere else!! Quality of them is fantastic just like the pictures and colour looks great too. Really good value for money. Delivered on time, but only thing is no update was given on delivery/tracking so once your order is placed just be on the look out for them arriving. Definitely will be ordering from here again !!!

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you for your fantastic review. We’re delighted to hear you’re so happy with the quality, colour, and value for money of your panels. It’s great to know they looked just like you expected from the pictures and that your delivery arrived on time.

We also appreciate your feedback regarding the delivery updates. We’re always working to improve the customer experience, and we’ll take your comments on board. Thank you for choosing us, and we look forward to helping you again with your next project.

Rated 5 out of 5 stars

Good quality product at a great price…

Good quality product at a great price delivered on time very satisfied would highly recommend to anyone and will definitely be ordering from them again

6 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you for your fantastic review. We’re delighted to hear you’re happy with the quality of the product, the value for money, and that your order arrived on time. We really appreciate your recommendation and look forward to helping you again with your next project.

Rated 5 out of 5 stars

great service

great service. reception helps choose the size we needed. thank you

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Daniel, for your kind feedback. We’re pleased to hear our team was able to help you choose the right size for your project. We appreciate your support and hope you enjoy your new wall panels

Rated 5 out of 5 stars

Great product delivered on time

18 July 2026
Unprompted review
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Reply from Britishhomesdirect

Thank you, Steven, for your review. We’re glad to hear your product arrived on time and that you’re happy with your purchase. We appreciate you choosing us and hope you enjoy the finished result.

Rated 5 out of 5 stars

Excellent service with fantastic…

Excellent service with fantastic communication
Wall panels are fantastic cannot wait to see them fitted

17 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Joan, for your lovely review. We’re delighted you had a great experience with our communication and that you’re happy with your wall panels. We can’t wait for you to see the finished transformation once they’re fitted. Thank you for your support.

Rated 5 out of 5 stars

Stacey from customer service was…

Stacey from customer service was brilliant, the product was excellent. Great experience, thank you

27 June 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you so much for your lovely review, Maribel. We’re delighted to hear that Stacey from our customer service team was able to provide brilliant support and that you’re happy with the quality of your panels. We really appreciate your kind words and hope you enjoy your new space

Rated 5 out of 5 stars

Got a delivery today

Got a delivery today. Great service lovely panels well packed and easy to install.
Highly recommended

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, James, for your fantastic feedback. We’re pleased to hear your panels arrived well packed and that you found them easy to install. We appreciate your recommendation and hope you enjoy the finished result.

Rated 5 out of 5 stars

Great service Saturday delivery quick…

Great service Saturday delivery quick and prompt panels are great

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you for your review, Kirsty. We’re glad to hear your Saturday delivery was quick and prompt and that you’re happy with your panels. Your support means a lot to us.

Rated 5 out of 5 stars

Very good service kept me updated on my…

Very good service kept me updated on my order items came well packaged and driver was very good helping me carry the packages would certainly recommend this company to friends and family

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you for your kind words, Michael. We’re pleased our updates, packaging, and delivery service helped make your experience smooth. We’ll also pass on your appreciation to the driver for being helpful. Thank you for recommending us

Rated 5 out of 5 stars

Good product

Good product

6 July 2026
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Reply from Britishhomesdirect

Thank you for your feedback, Bipranjit. We’re happy to hear you’re pleased with your product and appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent price

Excellent price, quick delivery.
Great all round. thank you

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Caroline, for your great review. We’re delighted you found our prices competitive and your delivery quick. We really appreciate your support.

Rated 5 out of 5 stars

The delivery service was amazing the…

The delivery service was amazing the man who delivered my package really tried as i live in a Apartment with a grand stairs opening so finding what side of the building had the Reception was a tackle but he ended up persevering.

18 July 2026
Unprompted review
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Reply from Britishhomesdirect

Thank you for sharing your experience. We’re glad our driver persevered and helped ensure your delivery reached you despite the access challenges. We really appreciate your kind words and hope you enjoy your panels.

Rated 5 out of 5 stars

Great company

Easy to order chat excellent and helped me to order exactly what I needed. Delivery was so quick much quicker than expected and I was updated so I knew when delivery was arriving. Excellent will be using this company again and recommending them to friends

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you for your fantastic feedback. We’re pleased our team was able to help you choose the right products and that your order arrived sooner than expected. We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great delivery on time & brought them…

Great delivery on time & brought them in the house for me thanku

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Carla, for your review. We’re happy to hear your delivery arrived on time and that our driver was able to help bring everything in for you. We appreciate your support.

Rated 5 out of 5 stars

Prompt service great quality

Prompt service great quality

1 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Brian. We’re delighted you had a great experience and were happy with both our service and product quality. We appreciate your feedback.

Rated 5 out of 5 stars

Driver was very helpful an friendly and…

Driver was very helpful an friendly and cheerful thankyou Abdullah now go home.e for a rest

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Margaret, for your lovely review. We’ll make sure Abdullah receives your kind words — we’re lucky to have such helpful members of our delivery team. We appreciate your support

Rated 5 out of 5 stars

Excellent service

Excellent service. The wall panels arrived on time, well-packaged, and in perfect condition. Smooth delivery and great communication throughout. Highly recommend!

18 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Thank you, Mohammed, for your excellent review. We’re pleased your panels arrived on time, safely packaged, and in perfect condition. We appreciate your recommendation and support

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