British Homesellers Reviews 

490
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness and professional communication throughout the property journey. Consumers note that agents are consistently prompt in responding to inquiries, making transactions smooth and reassuring. Some people also felt that having a supportive team was especially valuable for navigating the process as first-time buyers. Reviewers emphasize that clear updates and proactive guidance significantly reduced stress during otherwise uncertain and demanding times. Clients appreciate the polite and patient demeanor of the agents, who consistently go above and beyond to ensure successful completions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the quick and clear communication... See more

Response time

Consumers find response times to be prompt, professional, and consistently reliable. Reviewers note that team... See more

User experience

People report positive experiences with user experience, highlighting a smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... See more

Company replied

Rated 5 out of 5 stars

Great communication from the British Homesellers team, really helped me to complete everything in due time, and were very fast at passing any questions along to the seller. Thanks to Molly, Charlie an... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied


Company details


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4.8

Excellent

TrustScore 5 out of 5

490 reviews

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No recent history of asking for reviews

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4.8

All reviews

(490)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shout out to Alex for being Client First at all times

As a buyer the best part of the experience was dealing with Alex during the offer stage. He offered great guidance and advice and I felt like he treated both myself and the vendor as his customers. He was also helpful when I had queries and either answered them or pointed me in the right direction.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

Overall a smooth experience of purchasing a property and we had no issues. Charles in particular was helpful, professional and always polite. Thank you.

22 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service, great communication. Thanks Alex

British homesellers ensured my purchase went through very smoothly, and even when on the otherside of the world, was always kept well informed with the latest updates. Alex was brilliant and couldn't recommend enough, always happy to help, and always went the extra mile in regards to being the bridge between both solicitors. Thanks a lot for making the purchase as smooth as it was, during some difficult days haha.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and supportive

I’ve found BHS to be very helpful and supportive in the process of facilitating the transactions of an otherwise stressful property chain I was in due to my side of the deal with my property buyers and solicitors. I’m particularly grateful to Alex and Charles for their perseverance, patience and effective communications. They were truly professional and understanding with a friendly approach. I would especially like to mention how Charles went out of his way to sort out a last-minute glitch on the completion day. Thank you, Charles. And many thanks to Alex and all BHS team.
Highly recommended.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , all ran smoothly, all staff i spoke to over the phone were polite and officiant , would definitely recommend

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Don't bother find a reputable local estate agent

Don't bother, they are no better than a local estate agent. Firstly they offer you 85% of your house price. Tell you that they have a portfolio of investors, that they can sell your house in a month for what seems like a great price, or buy it from you for an even better price, or put you up for sale for another great price but just as an estate agent would. Then you are hassled for a 25.00 deposit from their solicitors for a house that they haven't even got on the market. It then takes them 10 days to finally get the house to go live on the same websites that other estate agents use, with absolutely appalling quality photos. So bad in colour it's embarrassing. Then you sit and wait for all these promises they give you. Investors don't materialise, neither do the viewings (which you have to do yourself) we had 1 in the time on with them. Then when you ask for the cash offer price, surprise surprise its nothing like 85% of the market value. We never found out the actual price as they were so cagey they never formally came back with the offer. Except we were told it was considerably less than the 318K they offered via a letter which they had the gall to send us. Then we were offered what they call an auction style format, which it isn't its just offering at a lower price with offers over supposedly to drum up business. Then if you ask for the cash offer each time you reduce it they then reduce the cash price. That doesn't work either, so then what they do is have the cheek to expect you to reduce it by 75k to sell it. Give them a wide berth, they don't give you anywhere near the cash price they offer, their pictures are poor, their service isn't great and they just tell you BS to get you to sign up knowing full well they won't sell your house for the price they say they can sell it for. If they don't get any interest, you go to the bottom of the pile and they lose interest.

British Homesellers look harder it only went off the market with you yesterday

2 December 2022
Unprompted review
British Homesellers logo

Reply from British Homesellers

Dear Debbie,
Thank you for your review and apologies for your experience.
Thank you for providing further information through Trustpilot. It has allowed us to identify the property and look into this properly.
We are sorry we failed to generate a result. Occasionally we struggle to get the response from buyers we expect, and this was one of those occasions.
Most importantly, we’re sorry we fell short on communication. Through the process we where upfront the cash route would always be lower than the prices you wanted, which is why we agreed and focused on strategies that targeted on drawing individual buyers to purchase at higher prices. Frustratingly in this instance it didn’t work and buyers chose not to purchase.
We are sincerely sorry and wish you the very best in selling.
Kindest regards,
The British Homesellers Team

Rated 1 out of 5 stars

What can I say they said all the right…

What can I say they said all the right things to begin with. Then they ring you all the time till you agree to sell through them ,then when ever I rang up ,no floor plan till I rang and asked why then it magically appeared, never answers phone never rings back about updates , if you ring the central office he is always there and free to tell you nothing wasted three months of my life couldn’t wait to get away from them , absolute rubbish and lies from the start. all names have been removed to stop trustpilot removing my true account as asked by British home sellers

15 November 2022
Unprompted review
British Homesellers logo

Reply from British Homesellers

Thank you for your review and apologies for your experience.

I can assure you we do not 'lie'. Property is not an exact science and we always set sincere expectations. Although we achieve results in the vast majority of instances. In rare cases we fail. We clearly got it wrong in this case and are investigating what went wrong to improve how we work.

We wish you the very best in selling your property.

Kind regards,
British Homesellers

Rated 5 out of 5 stars

Efficient and profesional Service .I…

Efficient and profesional Service .I recently purchased first home through British Homesellers .A very profesional approach from start to finish.They are a credit to the company British Homesellers come high recomended

4 November 2022
Unprompted review
Rated 5 out of 5 stars

Supportive & committed company…

I bought an apt that was sold by British Homesellers and I was very impressed by their commitment to the task! They communicated clearly with me as the buyer and were supportive and involved in the whole process.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Professional and attentive service

Very personal and attentive service. Calls were always returned, emails replied to, and I felt the overall service was professional and provided by knopeledgeable people.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

We recently purchased our first home…

We recently purchased our first home through British Homesellers. A very professional approach from start to finish. All enquiries we made were dealt with quickly and effectively. All communication with the team were top class. They are a credit to the company.
British Homesellers come highly recommended!

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Recently completed the purchase of our first home through British Home Sellers. We dealt mostly with Alex and Charles who were both incredibly professional and on hand to help with any queries. The team as a whole were incredibly proactive and we would be sure to recommend BHS to others.

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service from British Home sellers. We found British Home Sellers to be…

We found British Home Sellers to be extremely helpful when we were purchasing one of the properties marketed by them. we were kept informed of all updates regarding the upward chain, and I also felt that they pushed to speed up a slow process making it less stressful for us. I would certainly recommend them for anyone considering selling or buying in the future.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

British Home Sellers were very efficient and attentive in arranging our viewings and coming back to us with answers to our queries. We dealt mostly with Alex Clendon who was on hand to help us when we were struggling with our solicitors. He was great at pushing the sale forward and getting us answers, all with a professional and positive attitude. A credit to the company. Pablo Ayuso

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Property purchase

I recently purchased a property through British homesellers who were extremely professional and helpful from the beginning, from arranging viewings and answering any questions raised.
I have had a pleasant and easy transaction and easy communication with the help of Charles who helped throughout the entire process and made the transaction as smooth and as efficient possible, which I believe resolved any issues within the process.
I would like to thank Charles for his efforts, an asset to the company.

31 October 2022
Unprompted review

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