British Homesellers Reviews 

488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely professional, friendly, and exceptionally prompt in answering all inquiries and day-to-day communications. Many reviewers note that the team provides outstanding support and clear guidance throughout the entire journey, making the property purchase or house sale remarkably smooth and reassuring. Some reviewers were not happy with occasional delays and unexpected difficulties encountered during their property transaction process. A few consumers mentioned facing longer waiting periods, lack of progress, or hurdles while trying to secure viewings or finalise their house sales.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the supportive and... See more

Customer service

People report positive experiences with customer service, highlighting quick communication and constant... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the prompt... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire journey as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied


Company details


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4.8

Excellent

TrustScore 5 out of 5

488 reviews

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4.8

All reviews

(488)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful experience

I had a bad experience with British home sellers. Initially I had a local agent selling my place for a month and had steady viewings. I had a leaflet put through my door from British home sellers informing me that they wished to sell my house, they told me that my valuation and the previous local agents valuation was good and that my property would be sold in 3months at the latest. Being slightly naive I gave them sole selling rights for my property and took it away from the local agent. They told me that a professional photographer would come take pictures of my place which they never did, instead using very old and dated pictures, in fact I never met a single representative from the company in the 6 months, my viewings dropped to zero, I’m not lying, I had zero viewings in 6 months. I would get a text message every two weeks telling me how many times sombody brushed passed my house on the website and to stick by them as they worked on trying to sell my place. After 6 months of this nonsense and waiting to get out of the clause to let some serious people sell my house I am finally on the road to selling my place again. What a nightmare and what a waste of 6 months. Stay away from these guys, they will lead you on

19 April 2023
Unprompted review
British Homesellers logo

Reply from British Homesellers

Dear Mr Roberts,
We are sorry to hear about your experience with us. We understand your frustration with the lack of progress during the selling process and apologize for falling short of your expectations.

We specialize in quick sales and have a high success rate, but unfortunately, your property did not sell as quickly as we had hoped. We do sincerely wish you the very best in selling in the future.

Thank you for sharing your feedback. We will use it to learn and improve our services.

Sincerely,
British Homesellers

Rated 4 out of 5 stars

Super helpful friendly staff

Super helpful friendly staff - made buying our home so easy. Only knocked off a star as we had to go through sellers to get access - which was a little cumbersome. Overall very happy, thank you.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to contact, polite and helpful staff. Alex was great and helped explain the buying process to me as I was helping my elderly father purchase a flat. Tara was also extremely helpful when we hit a few hurdles at the 11th hour. Thankyou to all the team, my Dad is happily settled in his fabulous new home.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

British Homesellers helped us get our first property.

My wife and I got the property we wanted with the help of British Homesellers. We were first time buyers but they made the process so simple and stress free. They answered many questions and assisted us in many ways from phone calls between us and the sellers, providing answers to relevant questions to us and our conveyancer and legal team and finally helping with the key and handover. They were immensely helpful and I would definitely recommend British Homesellers.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

All good here.

I recently purchased a property through BHS and was happy with the process. The only thing that slowed the process down was the sellers inability to inform her solicitors of a change of phone number.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service by British…

Excellent service by British Homesellers and would definitely recommend them to anyone.
Charles was instrumental in assisting us to achieve our goals and no query went unanswered.
Overall, very pleased indeed.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I chose British Homesellers because I wanted a quick sale and they did the option to sell directly to them . In the end I had so many viewings i ended up selling it the traditional way. British Homesellers listened to what I wanted and targeted the right people to come and view my house . The house sold very quickly. All the agents at British Homesellers were very friend and helpful and did a really good job. I would definitely recommend them to anyone .The only negative was the conveyors they recommended premier property lawyers. They were terrible and it took months to move because of their incompetence. British Homesellers need to change the solicitors they use or don’t recommend them

9 March 2023
Unprompted review
Rated 4 out of 5 stars

I had a good experience from British…

I had a good experience from British homer sellers, the account manager was very helpful and kept the chain of communication open. I would totally recommend BHS, my only negative would be the solicitors they recommended to the seller was shocking

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent team!

Excellent team! Our contact, Charles, was very clear and good at communicating. As first time buyers we didn’t know much but they were patient and explained everything out to us so we could understand! Great firm, highly recommended!

20 December 2022
Unprompted review
Rated 5 out of 5 stars

I purchased a property through British…

I purchased a property through British home sellers who where great throughout the process.
I found that purchasing my first home was really straight forward and stress free and the service at British home sellers was outstanding.
Thank you

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding experience!

We purchased our property through British Home Sellers who were outstanding throughout. Charles went above and beyond to help with communication and coordination throughout the chain. I honestly believe if Charles wasn't involved, it may have not had a happy ending! He was always reachable even outside of work ours and Charles is an absolute asset to the business. We would definitely use British Home Sellers on our next move.

25 November 2022
Unprompted review
Rated 1 out of 5 stars

Beware!! Over promised, under delivered & broke terms of contract

Slick marketing by employees who sound professional & are very convincing. However, didn’t get a single viewing on our property in the 3 months with them. Had viewings with the agents we were with before these for a shorter time. Very disappointing.
We received a weekly ‘update’ from our assigned agent, mainly advising how many views we’d had online. (Information you can get from other sites). Surprise surprise their only tool to generate more interest was to reduce the price, just like any estate agent!
Worst of all, after giving 30 days notice, as in their terms of contract, we returned from a trip away on 23/12 to discover our property hadn’t been removed from the market. Despite emails & phone calls there was no reply from them as they had finished for Christmas. No doubt their excuse. What would have happened if we had broken the terms of the contract with them??!!
There are no ‘investors’ and this is just an estate agent by another name charging much higher fees.
Do yourself a favour and read the reviews carefully (the good ones are mainly buyers or people who’ve left them soon after initial contact with the company) then save yourself time & money & take your business to a local agent.

28 December 2022
British Homesellers logo

Reply from British Homesellers

Dear Monica,
Thank you for your review and apologies for your experience.
Looking on the system I can see my colleague has now resolved this for you yesterday. We are sorry for the delay on this, despite the Christmas period, we should of ensured this happened for you.
We care about providing results & importantly offering a great service and we are sorry we have fallen short. We struggled to get the expected results in this case and we are sorry for this.
We wish you the very best in selling,
Kind regards,
The British Homesellers Team

Rated 5 out of 5 stars

Shout out to Alex for being Client First at all times

As a buyer the best part of the experience was dealing with Alex during the offer stage. He offered great guidance and advice and I felt like he treated both myself and the vendor as his customers. He was also helpful when I had queries and either answered them or pointed me in the right direction.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

Overall a smooth experience of purchasing a property and we had no issues. Charles in particular was helpful, professional and always polite. Thank you.

22 December 2022
Unprompted review

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