British Homesellers Reviews 

488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely professional, friendly, and exceptionally prompt in answering all inquiries and day-to-day communications. Many reviewers note that the team provides outstanding support and clear guidance throughout the entire journey, making the property purchase or house sale remarkably smooth and reassuring. Some reviewers were not happy with occasional delays and unexpected difficulties encountered during their property transaction process. A few consumers mentioned facing longer waiting periods, lack of progress, or hurdles while trying to secure viewings or finalise their house sales.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the supportive and... See more

Customer service

People report positive experiences with customer service, highlighting quick communication and constant... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the prompt... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire journey as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied


Company details


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4.8

Excellent

TrustScore 5 out of 5

488 reviews

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No recent history of asking for reviews

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4.8

All reviews

(488)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and helpful agent

We have recently purchased our property through these agents and the service could not have been better.
Alex was very helpful and knowledgeable. He was quick to respond to any of our queries and went out of his way to solve any problems and answer our questions.
Highly recommended! Thank you Alex!

4 November 2024
Unprompted review
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Reply from British Homesellers

Hi Amy,

Thank you so much for your review and it was a pleasure working with you.

I wish you all the very best moving forward!

Kind regards,
Alex & the Team

Rated 5 out of 5 stars

What an amazing service!

I hadn’t heard of British Homesellers before, so I was initially sceptical. However, my doubts quickly disappeared—the service was exceptional. I was kept fully informed at every stage, and every team member I interacted with, especially Robert Love, was polite, approachable, and incredibly responsive. Huge thanks to the team for such a seamless experience!

18 September 2024
Unprompted review
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Reply from British Homesellers

Hi Russell,

Thank you for your kind words, it was a pleasure to help your home buying journey.

We hope you enjoy your new home!

Best wishes
Rob @ the Team

Rated 5 out of 5 stars

Great service

Friendly helpful staff, quick reply to questions. Made purchasing much less stressful.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Well done British Homesellers

British Homesellers did an amazing job for me. Special mention to Robert Love. I am a first time buyer and to say I am clueless in home buying is an understatement. Robert helped me in communicating and identifying what needs to be done from viewing to exchange. He always found the time to catch up with me and check in

21 October 2024
Unprompted review
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Reply from British Homesellers

Hi Emille,

Thank you for your review.

We’re so glad to have helped you secure your new home!

Myself and the team wish you all the best!

Kind regards,
Rob & the Team

Rated 5 out of 5 stars

Superb British Homesellers

We recently purchased property through British Homesellers, at first we was very skeptical about them after it not being a well known name to myself! However after putting our trust in them, we were very well rewarded with a very lovely home at a very good price with our standing customer service through out working through all the hick ups along the way! Thank you Robert in particular!

9 September 2024
Unprompted review
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Reply from British Homesellers

Hi Connor,

We're so glad we could help you with your purchase.

We wish you all the best in your new home!

Best Wishes,
Rob & the team

Rated 5 out of 5 stars

House Purchase

We purchased a new home through British Homesellers and had a very positive experience. Alex (agent handling the purchase) was very polite and professional and we felt in good hands through the process. Excellent service through out.

30 September 2024
Unprompted review
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Reply from British Homesellers

Hi Claire and Russell,

Thank you so much for your review :)

It was a pleasure working with you both and I wish you all the best with everything moving forward.

Kind regards,
Alex & the team

Rated 5 out of 5 stars

House purchase

We have purchased a house through British home sellers, although dubious at first due to never hearing of them before, they have been absolutely brilliant throughout our purchase. Being first time buyers the process was very new to us but Robert Love has been an absolute pleasure. He would always get back to you in a timely manner if the phone was unable to be answered at that time and would deal with anything quickly. Thankyou again 😊

30 August 2024
Unprompted review
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Reply from British Homesellers

Hi Ellisha,
We’re so glad we could help you with your first time buying!
We wish you all the best and happy memories in your first home!
Kind regards,
Rob

Rated 5 out of 5 stars

Not heard of British home sellers so a…

Not heard of British home sellers so a little anxious! No need for any concerns, Robert Love made it seem effortless, great comms throughout

30 August 2024
Unprompted review
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Reply from British Homesellers

Hi Donna,
Thank you so much for your lovely words.
All of us here wish you all the best in your new home.
Kind regards,
Rob

Rated 5 out of 5 stars

I don't normally do reviews

I don't normally do reviews, but I have now sold twice with British Home Sellers as I have received far better service than I had previously with local agents. Special thanks to Robert Love, who has been brilliant throughout, always courteous & kept me informed every step of the way. I would not use anyone else now. Thank you!

23 August 2024
Unprompted review
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Reply from British Homesellers

Hi Li,
We're so happy we could help you on both of your sales!
You've been a pleasure to work with, and we wish you the best moving forwards.
Best Wishes,
Robert

Rated 5 out of 5 stars

I had a good experience dealing with…

I had a good experience dealing with British home sellers, from the very start they were helpful, knowledgeable and was always there to offer advice, especially Alex Clendon who helped throughout the process.
I would recommend British home sellers to anyone.

2 August 2024
Unprompted review
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Reply from British Homesellers

Hi Peter,
Thank you so much for your review.
Really appreciated on this side.
Kind regards,
Alex

Rated 5 out of 5 stars

Excellent service would highly…

Excellent service would highly recommend,they make the process of buying a house very smooth. They as a team have excellent customer service. Alex Clendon was very knowledgeable and helpful in keeping myself informed with regards to the progress to completion. Alex was always available to answer my questions by direct phone call which is an excellent service and speeds the whole process up. I would highly recommend using British Homesellers.

19 February 2024
Unprompted review
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Reply from British Homesellers

Thank you Simon,
It was a pleasure working with you and I wish you all the best moving forward
Kind regards,
Alex

Rated 5 out of 5 stars

Exceptional service in every way

I had never previously heard of British Homesellers, so was initially a little dubious. However, my concerns were entirely unfounded as the service I received was second to none. Every step of the way I was kept completely in the loop and found all members of staff, in particular Alex - thank you! - extremely courteous, easy to work with and unfailingly responsive throughout the process. Thank you so much!

15 July 2024
Unprompted review
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Reply from British Homesellers

Hi Angela,
Thank you for taking the time to leave your review.
Hugely appreciated on this side!
Kind regards,
Alex

Rated 5 out of 5 stars

We purchased our forever home through…

We purchased our forever home through British home sellers. Our agent was Robert Love, who communicated with us throughout
the procecess. Showed patience and understanding. I had never heard of British homesellers before we started looking for our new home, but will be happy to recommend.
Thank you Robert for all your help and patience,
We finally got there

Sally Nickelson

26 July 2024
Unprompted review
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Reply from British Homesellers

Hi Sally & Dave,
Thank you so much for your lovely words.
We’re happy to help and wish you all the best in your new home!
Kind regards,
Rob

Rated 5 out of 5 stars

I recently completed my first house…

I completed my first house sale with British Homesellers on Friday last week and from start to finish the whole team I dealt with namely - Jodie, Alex & Charles were absolutely amazing .
All professional , friendly , supportive and helped a complete novice understand every step of the way!

30 July 2024
Unprompted review
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Reply from British Homesellers

Hi Elle,
Thank you for your lovely review and we wish you all the best moving from the whole team here!
Kind regards,
Alex

Rated 5 out of 5 stars

British Homesellers were professional…

British Homesellers were professional throughout the process of buying the property we wanted. They were supportive towards us as well as the sellers with excellent communication verbally and written. Thank you Alex in working with us. You made it all happen.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!

We just completed on purchasing a house with British Homesellers last week and from they very beginning they were absolutely great. Our main contact throughout the process was Robert Love, who was super helpful from start, to finish. Quick to reply to emails/phone calls, and always able to answer any queries we had. He made the entire purchasing process much simpler and stress free as he possibly could. Thank you for all of your help.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the day I spotted my perfect property, British Home Sellers has provided excellent service. From organising the viewing to completion. I was outbid on a property that I really wanted. A few weeks later Alex Clendon phoned me to say that the original purchasers had pulled out. I made another bid which was accepted. Alex was my point of contact throughout the purchasing process. He replies speedily to all enquiries, is very professional, cheerful and resolves all quiries without fuss. He kept me updated regulary at each stage of the process. He has contacted me since the purchase was completed to see if all is well. I cannot recommend Alex and British Home sellers highly enough. I would definitely use them again and would like to thank them for making the process run smoothly.

24 June 2024
Unprompted review
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Reply from British Homesellers

Hi Helen,
Thank you for your kind word, really appreciated on this side.
I am so pleased you’re in and can start making the property your own.
I wish you the very best moving forward
Kind regards,
Alex

Rated 4 out of 5 stars

Overall a good experience

It took a little while for someone to get back to me on my initial enquiry however once I was dealing with the sales negotiator Alex this was an easy and pleasant process. I felt a little uncomfortable with the holding deposit as it was the first time I had dealt with this especially as it is not a legal requirement or binding.I did also feel that there was little to no follow up once the sale was agreed through to completion which was at times frustrating. However we do feel that overall they did a good job working with the uk system of buying/ selling which we feel needs updating.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Very big on promises but delivers…

Very big on promises but delivers nothing but lies. They phoned to to give feedback after a viewing so I listened to what this supposed viewer had to say. Hmm weird how they give feedback when they never bothered to show up. Supposed to have buyers waiting to buy your property but alas no one appeared.
I think they are just chancers hoping someone will come along and buy your property after all we were paying 2k more to these for a quick sale.
If you are selling your property take my advice and do not use these.

I noticed British home sellers have flagged this review has harmful or illegal content. British home sellers obviously do not like the truth!! This was my true opinion of my awful experience!!!

27 June 2024
Unprompted review
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Reply from British Homesellers

Thank you for your time just now & I really appreciate your feedback.

We hate falling short and disappointing customers and we're sorry we struggled to generate a result.

To reassure, we never lie. We have high success rates & genuinely expected to turn things around quickly. Of course there is no incentive for us to take a property on we cannot secure a buyer, as we operate a no sale, no fee model.

We wish you the very best in selling your property in the future and are here to help if you have any further questions.

Kindest regards,
The British Homesellers Team

Rated 5 out of 5 stars

Fantastic experience as a first-time buyer.

I could not speak more highly about British Homessellers and especially Charles and Robert.
The dauting experience being a first-time buyer was made all the more easier with the experience and exceptional negotiation skills of British Homelsellers, Charles and Robert.
I don't usually leave reviews, but for anyone that is starting their home ownership journey I would genuinely recommend the services of Charles, Robert and the company.

1 May 2024
Unprompted review

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