British Homesellers Reviews 

488
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being extremely professional, friendly, and exceptionally prompt in answering all inquiries and day-to-day communications. Many reviewers note that the team provides outstanding support and clear guidance throughout the entire journey, making the property purchase or house sale remarkably smooth and reassuring. Some reviewers were not happy with occasional delays and unexpected difficulties encountered during their property transaction process. A few consumers mentioned facing longer waiting periods, lack of progress, or hurdles while trying to secure viewings or finalise their house sales.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the supportive and... See more

Customer service

People report positive experiences with customer service, highlighting quick communication and constant... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the prompt... See more

User experience

Consumers find user experience to be exceptionally positive, describing the entire journey as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

488 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(488)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Friendly

it was a great experience to work with everyone at British Home sellers.
the sales agent and the gentleman dealing with the completion of the sale were very thorough and professional.
it was a complex sale involving multiple parties and it worked out well in the end.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

The team helped us massively

The team helped us massively! With a professional and friendly service. They ensured we done everything correctly and spoke us through things we had questions on. Would highly recommend.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Recently purchased a property

Recently purchased a property which was listed with British home sellers and I can’t fault them from start to finish. Communication was great and all in all a quick turnaround.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant service from start to finish

We recently completed the first home purchase through British Homesellers. The whole process was very smooth. They were very helpful at every stage. We contacted mostly with Alex Clendon who was incredibly helpful and efficient to deal with our enquiries promptly. Special thanks to him. Highly recommend.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

A fully positive experience

I had a really positive experience with British Homesellers. I was a bit nervous about buying from an online agent, but from the very start of requesting a viewing on Rightmove, to completing the sale, they were brilliant. Always contactable, returned emails quickly, and I knew exactly what was happening at every stage. Really impressed, would definitely use them to sell my house if I move on in future.

25 January 2024
Unprompted review
Rated 1 out of 5 stars

Didn't listen to simple instruction.

Gave the team a specific criteria when selling my house, they failed to vet potential buyers which resulted in a disappointed buyer and a disappointed seller (me). I sacked them for their incompetence, so no fee for them, everyone lost out.

26 January 2024
Unprompted review
British Homesellers logo

Reply from British Homesellers

Dear Website User,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.

As you have anonymized your trustpilot account we're not able to identify this specific case. Your feedback is important to us, and we want to ensure we fully understand your situation.

We would greatly appreciate it if you could reach out to us at your earliest convenience, either by emailing us at enquiries@britishhomesellers.co.uk or by giving us a call. This will enable us to investigate further as we whole heartedly care about providing a great service. So when we get it wrong, its important to us to investigate, try and put right and learn from the experience to improve.

Please do get in touch so we can properly investigate this.

Kind regards,
British Homesellers

Rated 5 out of 5 stars

Genuine Online Estate Agents

I had a very pleasant experience with British Homesellers. It was the first time I had purchased a property myself and they made it a very smooth purchase. Communication throughout the sale was great and Alex Clendon answered any queries I had and kept me up to date. When the sale was completed Charles Gale called to congratulate me the following day and arranged for my deposit to be returned which arrived in my bank account shortly afterwards.
I really recommend British Homesellers and would use them again in the future.
Thank you very much to you all.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Praise for Charles Gale from a house buyer

Charles Gale was incredibly generous with his time and helpful when an already complicated house purchase was delayed by the conveyancer's technology problems at the last minute. He also mediated between us and the seller when progress had stalled due to mortgage lender's requirements.

Could not have stayed afloat without him, contact was always prompt and friendly.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Sold our house in Milton Keynes

We gave these guys a go after failing to sell through a traditional agent and within a couple of weeks we had a good offer. Can't really fault the team- Robert, Charles and Hannah were great with friendly communication and keeping us updated

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Give them a go! We're glad we did!

We turned to British Homesellers after we had tried to sell our flat unsuccessfully with a conventional estate agent. The whole team were helpful from the outset, waiting for us to be ready, reassuring us they could and would sell our flat, and their proactive approach was refreshing. Our circumstances were unusual as we were selling from overseas, but they made it work for us by arranging viewings in a concentrated time period, which resulted in three above-asking-price offers very quickly. We have now successfully sold, which proved to be quite lengthy, but Charles and Alex provided support and encouragement all the way. Even now after the event, Charles is still helping us with related issues. Exceptional customer service.
I thoroughly recommend the company.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding team who CARE

Robert, Charles & Hannah at British Homesellers always delivered on super customer service. They would always pick up the phone to update me quickly as well as email me. They are professional and really do CARE. You need people who care when you go through the process of moving home so please do choose British Homesellers to take away the stress.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This company is not local to me but I cannot fault the service especially from Alex Clendon. Even though the purchase of the property had been passed to the progress team he couldn't do enough to help with any queries I had. Thank you Alex

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Faultless Selling Experience

I can't fault British Home Sellers. The whole experience was faultless. All actions required were clearly communicated and enabled the transaction to flow smoothly. I was kept up to date by the team, even if it was just a call to say that they were still waiting for the solicitors further down the chain. I would definitely use them again.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers!

We started our mortgage process in February 23.
BHS were extremely helpful and always picked up the phone.
We had Robert Love who helped us through the process and stayed calm even when we were stressing out!
I would also like to thank Charles who stepped in when Rob was away.
Thanks team!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

We had quite a long and complicated…

We had quite a long and complicated process not to do with the agency or seller. Hoewever, the support and communication from BHS was amazing . As it was a stressful process the reassurance and advice from our agent made a huge difference to us!

27 September 2023
Unprompted review

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