I was really expecting more after all the good reports l’d had about the pillow but unfortunately it didn’t do anything for me in terms of better sleep.. I find it too flat and it moves position durin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pillow although softer than most I've not found it particularly helpful with my neck problem. I'm sure it's suits some people but unfortunately not me. The pillow case is fine.
I am not convinced that this is the same pillow as seen on the advertisements, what has been delivered seems a lot smaller that the advertisement video, unless you are using grownup looking ch... See more
A bit strange to sleep to begin with but now after 2 weeks it's become very comfy and more importantly it's giving my neck the support it needs.Waking up with less stiffness and no pain.So it really i... See more
Company details
- #394 of 401 best companies in Home Furniture Shop
Written by the company
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Contact info
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, United Kingdom
- support@britishpillow.co.uk
- britishpillow.co.uk
3.1
Average
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t have sore neck/shoulder now,after…
Don’t have sore neck/shoulder now,after using pillow
21 March 2025
Unprompted review
Great pillow and no neck pain when I…
Great pillow and no neck pain when I wake up. They had sold put of covers so I've put my own on it
19 March 2025
Unprompted review
Love this pillow!
Love this pillow! My neck pain and stiffness that I used to experience every morning has gone after replacing my old pillow with this orthopaedic one.
It’s really good quality and SO comfortable. 100% recommend!
16 March 2025
Unprompted review
Highly Recommend!
99% of the time, buying something from Instagram is a gamble—but this time, I was blown away! The item from BritishPillow.co.uk arrived incredibly fast, without the usual long wait for overseas shipping. The quality is outstanding, and best of all, it works BRILLIANTLY! My neck pain has already improved, and I’m hopeful it will keep getting better. Highly recommend!
3 March 2025
The pillow smells damp and mouldy
The pillow smells damp and mouldy. Would like to exchange for a new one please.
28 February 2025
Pain relief
I have cancer which has gone into bones hoping this pillow helps some of the aches and pains
2 March 2025
Shipping taking way too long
Shipping taking way too long. Meant to be 2-3 days I ordered on 22nd Feb and still states “in transit”
22 February 2025
Brilliant!!
8 February 2025
Money well spent
Pillow was brilliant have been using it for 3 x days and neck and back feel so much
better
1 March 2025
Good price and quick deliverey.
1 March 2025
A good night's sleep at last.
My pillow is at last giving me a good night's sleep. It's good support whether lying on my back or side. Would recommend to anyone else who moves a lot through the night and has different sleeping positions.
8 February 2025
Scam- all over Facebook with great reviews
The phone number is not contactable! I have emailed. I was supposed to receive my two pillows yesterday but have now been told that I must pay for the postage online! I want my money back very unhappy!!!!!
27 February 2025
Unprompted review
I have been trying to contact this company
I have been trying to contact this company for days. I have sent messages and left voicemails on the number shown on their website. As far a customer service is concerned it appears to be non existent.
21 February 2025
Unprompted review
aliexpress china
aliexpress china. Ordered two only one arrived. Had no idea it was from china dropshipping. Avoid company
11 February 2025
Unprompted review
NOT FROM UK
NOT FROM UK, it's from ALIEXPRESS CHINA !! I called them on the local UK number but always going onto voicemail. I saw advertisements everywhere on FB Reels, TikTok etc. Commented stating it's no from the UK and it's a scam, they took the advertisement down straight away. That just proved this is NOT a genuine company or product ! Totally reporting this. I can't stand scammers ! I want my money back !
11 February 2025
Unprompted review
Quick service pillow came well…
Quick service pillow came well packaged, and is so comfortable best pillow I’ve ever had!
13 January 2025
Reply from The British Pillow Company
Thank you so much for your kind words! We're delighted to hear that you're loving your new pillow and that it arrived safely. Wishing you many nights of comfortable and restful sleep! 😊💙
Very comfortable pillow
Very comfortable pillow, using it every day and found it very helpful. Very comfortable and great support for neck. Happy with this buy.
8 February 2025
Unprompted review
Reply from The British Pillow Company
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the comfort and support of the TBPC™ Orthopedic Pillow. Your satisfaction means a lot to us, and we're grateful for your feedback. If you need anything else or have any questions, feel free to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.