The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
Company details
- #13 of 53 best companies in Life Insurance Agency
About British Seniors
Written by the company
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4.9
Excellent
37k reviews
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Customer service
Excellent, friendly and knowledgeable service. The fella on the phone was extremely friendly and made for easy transaction. Its either really good staff training or brilliant recruitment. Keep up the good work
4 August 2026
Wayne was very precise and clear with…
Wayne was very precise and clear with the information he gave me. He was really helpful and had a nice manner.
4 August 2026
I spoke to a gentleman who was…
I spoke to a gentleman who was friendly, helpful, understanding & knowledgeable.
4 August 2026
Excellent service,very friendly and…
Excellent service,very friendly and understanding,listened to what I had to say or ask.Explained everything fully in way I could understand and follow.
4 August 2026
Hayden was a very pleasant young man
Hayden was a very pleasant young man, easy to talk with and polite aswell.
4 August 2026
Upbeat and informative
The call was upbeat and full of information. A positive experience.
4 August 2026
Cam was friendly but professional
Cam was friendly but professional. He managed to change my mind from me waiting to think about all options to making a decision on the spot, goods sales.
4 August 2026
The lady i spoke to put me at ease…
The lady i spoke to put me at ease straight away she asked what i wanted from my policy and once I had explained she was able offer me the exact policy.
29 July 2026
Funeral plans
Hi they dealt with my dads funeral plan with respect and then I decided to open one up kelvin was great he talked me through it all and it was easy and simple and no hard sell so Thankyou for your kinds words about dad and thankyou for making my life simpler British seniors
4 August 2026
Very professional friendly service
Very professional friendly service. Wayne didn’t try to sell me more than I wanted once I’d stated how much I can afford.
4 August 2026
Great service
13 July 2026
Very friendly and in formative
Very friendly and in formative. David listened to what I said and gave me answers to my questions.
4 August 2026
Everything was explained and…
Everything was explained and understood. The staff explained very well and I had to take the policy straight away.
4 August 2026
A good experience
I was very pleased with the way I was treated by the young man who talked me through the process. Was polite and respectful and explained everything to me.
4 August 2026
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