The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very friendly man
very friendly man, he didn't rush me into anything, spoke with me, good listener, gave me all the info i needed to make the right plan for my finances.
Good customer service
I had a good professional call from Adam about the insurance policy which I was interested in.
I was able to decide on the policy amount today as it fits my budget.
Many thanks Adam.
Steve was a very pleasant person to…
Steve was a very pleasant person to speak too and he was very patient
Jordan explained everything very well …
Jordan explained everything very well so I knew exactly what I get in my plan
Excellent customer service
Spoke to a lovely Lancashire guy called Ryan, He made my day with his friendly, cheerful customer service. Very knowledgeable & gave me all the details I need for Joint Life Insurance cover. Friendly banter while setting up the two covers, which made a lovely change from droll calls 😅 5* Service.
Thank you Ryan 😊
Highly recommended
From the online enquiry to taking out the policy, the process was quick, easy and professional.
I could not fault the way Nathan handled the phone call with me. He was kind, friendly and helpful. He made sure I understood all of the information provided, before I committed to taking out the policy. Refreshing to talk to a person and not a chatbot or person just reading from a crib sheet. Excellent.
Very good customer service.100%
Very good customer service.100%. Will definitedly introduce Josh and his lovely voice to my friends.
Spoke to Stuart Lockwood today for a…
Spoke to Stuart Lockwood today for a quote. Very courteous. Patient with me full explanation of what I was signing up for. A lovely gentleman, A pleasure to talk too. Thank you Stuart !
It was a lovely experience as the…British Seniors Policy
It was a lovely experience as the gentleman I spoke to this morning was very helpful and took his time to explain everything in great detail,
Absolutely great service from British…
Absolutely great service from British Seniors. Very professional young man understood my insurance needs from the start. Excellent service.
Hayley was a lovely person very…
Hayley was a lovely person very friendly and chatty made me feel at ease. I would recommend anyone to buy Insurance from Hayley. Well done done excellent at your job xx BF
Alistair was very informative and put…
Alistair was very informative and put me at ease from the start of the call. He was friendly, respectful, helpful snd and a total credit to your company. No pressure was put on me to buy the product at anytime. Thank you Alistair!!
I spoke with Georgia and she was…
I spoke with Georgia and she was lovely! Very helpful and no pressure.
Good customer handling
The Team member Tom is good on the job and has clearly answered my questions, even though the total insurance amount us much lesser compared to the premium.
Helpful,clear explanation and professional
The staff member I spoke to, was extremely helpful. He explained everything very well. He made it easy to follow and understand. I would definitely recommend British Seniors
May use AI-assist with repliesRead more
Some bozo has signed up with my email…
Some bozo has signed up with my email address. Now I'll be getting drivel for months while they fail to sort it out - so tedious.
Edit - I called them and they've said they will fix it, we'll see. Have also suggested that they verify email addresses in future - how hard is that?
One more star for responding. let's see if they do take action.

Reply from British Seniors
Very helpful and informative.
Very helpful and informative.
A pleasure to chat with your friendly staff
Stuart the man i spoke to on the phone…
Stuart the man i spoke to on the phone was very helpful made me feel ar ease throughout the whole process so a very well done to stuart
Professional but Friendly
The man Tom spoke professionally yet friendly. Puttng me at ease and explained everything clearly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







