Ben explained everything clearly & concisely and was quite happy to go over any concerns we had about the plan. He wasn't all business and engaged in conversation about himself, ourselves and our fami... See more
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Review summary
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From email to telephone call with Joe the process of becoming covered by the life insurance was simple and straightforward. Any questions i had were answered and i am happy ti have signed with British... See more
The person I spoke to regarding life insurance was extremely helpful and put me at my ease. He was knowledgeable about the product explained everything in detail and was very clear. He made my exper... See more
Company details
- #13 of 54 best companies in Life Insurance Agency
About British Seniors
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4.9
Excellent
37k reviews
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Very friendly
Very friendly, and able to explain the policy to me in an easy and understandable manner.
10 August 2026
New Life Insurance Policy-Over 50s
Requested a call back from British Seniors with regards to taking out a new Life Insurance Policy. I had some background knowledge of this company & their over 50s policies but also lots of questions!
Staff member ALEC called me back and there ensued a relaxed, unhurried, no pressure call with ALEC answering all my questions and reiterating all aspects of the service they can provide for my needs. I was encouraged to have any part of the process:agreement repeated to make sure I was certain & happy to proceed. Every decision was mine and I was confident to refuse some offers.
ALEC was respectful and empathetic and made the whole process painless, leaving me happy that I had finally set this up for my peace of mind.
I would definitely recommend British Seniors for your consideration and hope you get to speak with ALEC.
10 August 2026
Great service
Shannon i spoke to was lovely she explained everything well and I was happy to take out a policy.
10 August 2026
I was dealt with with courtesy &…
I was dealt with with courtesy & everything was explained well.
10 August 2026
Briliant customer service
Briliant customer service . Very polite and understandable adviser
10 August 2026
Advisor was well informed and easy to…
Advisor was well informed and easy to understand
7 August 2026
I spoke to Kam who made the process…
I spoke to Kam who made the process very easy and was very knowledgeable and most pleasing to talk to, 5 stars for Kam in Gloucester Branch
10 August 2026
I found the whole experience of…
I found the whole experience of purchasing life insurance painless. Kibuki was very informative and explained everything without going over the top with jargon. I felt that there was no pressure to take out the policy. The price that was quoted was less than I expected which was a bonus. I would definitely recommend
10 August 2026
Calum was very helpful
6 August 2026
Lovely friendly manner ,and very…
Lovely friendly manner ,and very informative and patient.
6 August 2026
In the final phase of signing the…
In the final phase of signing the contract, live speaking operator on the telephone should have to confirm what his customers answered their questions in online service .
5 August 2026
Steve was such a nice fello very polite…
Steve was such a nice fello very polite explained everythingto detail .
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As I was working
As I was working, dog walking when your representative, Callum called who was very informative. I believe I should have got something in the post. Nothing has arrived?
4 August 2026
Reply from British Seniors
Hi Charlotte, thank you for your review. Could you please give our team a call on 0800 542 7618, and they will be able to help. Thank you again for your support!
I enquired online I received a call…
I enquired online I received a call from BS
Almost immediately with all the help I needed to make my decision
6 August 2026
The service person made sure I…
The service person made sure I understood everything, explaining clearly how the plan worked.
7 August 2026
I've already sent a 5 star review
6 August 2026
Very polite friendly and thorough
6 August 2026
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