Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more
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See what reviewers are saying
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more
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I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more
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Searched online for a bike track pump that would be cheap and light to travel with… I was shocked but very excited to find these guys who would ship online of course but they are only 10 mins drive fo... See more
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Company details
- #34 of 37 best companies in Shop
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item I was looking for was in stock…
The item I was looking for was in stock and dispatched immediately at an excellent price.
27 September 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're delighted to hear that you found the item you were looking for in stock and that it was dispatched promptly at an excellent price. Your satisfaction is our priority, and we look forward to serving you again!
Warm Regards,
Team Brits Home Garden
Baby Gate
Arrived very promptly. Needed this baby gate as a doggy barrier for kitchen opening.
does exactas it says on the tin 👍.
11 September 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your great review! We're pleased to hear that the baby gate is working perfectly as a doggy barrier for your kitchen and that it arrived promptly. We appreciate your support and look forward to serving you again.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind review! We're delighted to hear that the product met your expectations and that you would shop with us again. We look forward to welcoming you back to Brits Home Garden in the future!
Warm Regards,
Team Brits Home Garden
Appalling Customer Service
Bought Denny composter from them through Amazon marketplace place when it arrived most bits fit together ok but lid was impossible to connect rang their customer service line sales and all other enguiries but never got answered despite several calls read their reviews most positive ones were all from people with similar Asian names and the reviews we’re almost identical in terms of praise using same words and phrases
20 September 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback regarding the Denny composter. We’re sorry to hear about the issues you experienced with the lid. We take your concerns seriously and would like to resolve this matter promptly. Could you kindly provide your Brits Home Garden order ID and complete shipping address so we can assist you further?
We strive to ensure every customer has a positive experience with us, and your feedback helps us improve our services.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your review! We’re delighted to hear that you’re pleased with your purchase and found it to be good value for money. We appreciate your support and look forward to serving you again!
Warm regards,
Team Brits Home Garden
I sent this order back to you and I am…
I sent this order back to you and I am still awaiting for you to refund my payment
31 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your message. We apologize for the delay in processing your refund. To assist you further, could you kindly share the return tracking number with us? Once we have this information, our refund team will ensure that your full refund is processed promptly.
Warm regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your continued trust and for choosing us again! We're thrilled to hear that you loved your previous purchase and decided to get another one. Your satisfaction means a lot to us, and we truly appreciate your support.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Brits Home Garden
I ordered 2 deckchairs
I ordered 2 deckchairs, received an email from Fed Ex to say they had delivered but I was out. True. But they left them and signed for with what turns out a fictitious name. We live in a small Close and there is no one living here with that name. Customer service is horrendously difficult to speak to and eventually spoke to someone who said they would deliver 2 more deckchairs today. I have neither had a confirmation from Britsgarden or FedEx. It’s a scam. The person who answers the customer service phone is incoherent and is trying to fob me off. I cannot contact FedEx to ask as you can only speak to a computer generated voice. I’m badly out of pocket so I will be contacting my bank to see what they can do.
18 August 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for bringing this matter to our attention. I’m truly sorry to hear about the difficulties you've encountered with your order.
To help us resolve this issue as quickly as possible, could you please share your complete shipping address and order number? We want to ensure that this matter is sorted out for you promptly.
Once we have this information, we will work directly with FedEx to track down your order and ensure that you receive the deckchairs you ordered.
Thank you for your understanding, and I look forward to resolving this for you.
Best regards,
Team Brits Home Garden
Shocking customer Service
I ordered a garden umbrella stand and 4 weights. The stand arrived but I have not received the weights. The company are a nightmare to get hold of. I have emailed and have not received a response. When you call you receive an IVR message promoting great customer service advising agents are available to take your call, but in actually fact they NEVER ANSWER THE PHONE! Regardless of what option you select from the IVR your call just reverts to a voicemail. Even if you leave a voice message, they never call you back. Appauling service, would not recommend this company!!
16 August 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your recent order. This is certainly not the level of service we aim to provide at Brits Home Garden, and we regret that we have fallen short in this instance.
To assist you further and ensure that the missing weights are delivered to you promptly, could you please share your order number and complete shipping address? This information will help us sort out the matter as quickly as possible.
Once again, we apologize for the frustration this has caused and appreciate your understanding as we work to resolve this issue.
Warm Regards,
Team Brits Home Garden
Ordered and paid then told not…
Ordered and paid then told not available. Maybe time to review your systems.
6 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to place an order only to be informed later that the item is unavailable. Please know that this is not the experience we want for our customers.
We are currently reviewing our systems and processes to prevent this from happening in the future. Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work to enhance our service.
If there is anything specific we can assist you with regarding your order, please do not hesitate to contact us directly.
Warm Regards,
Team Brits Home Garden
Very impressed
Very impressed with your prompt service, easy to use website and communication around delivery. The lopper I bought has already been used and is great, I thoroughly recommend.
5 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service, website, and communication. It's fantastic to know that the lopper you purchased is already proving useful and meeting your expectations.
Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Warm Regards,
Team Brits Home Garden
Good product, Delivered propt
Delivered propt, phoned a number , got through, a miracle nowadays, no waiting on phoen and, for emails. Explanation of when it would arrive, fine.
Really like the product, thought a very good price, as it was delivered
2 August 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your experience! We’re so pleased to hear that your delivery was prompt and that you were able to reach us quickly by phone—a rarity these days, as you mentioned! We always aim to provide clear communication and timely service, so it’s great to know that you were satisfied with the explanation of your delivery and the product itself.
We’re also glad you found the price very good and that the delivery met your expectations.
If you need anything else, please don’t hesitate to get in touch. We’re here to assist!
Warm Regards,
Team Brits Home Garden
Great service
Fast delivery and the item as described.
Easy to open and not too heavy to transport.
30 July 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the fast delivery and that the item met your expectations. It’s great to know that the packaging was easy to open and the item was manageable for transport. Your satisfaction is important to us, and we appreciate your support.
Warm regards,
Team Brits Home Garden
I returned 3 x arch trellis stands at a…
I returned 3 x arch trellis stands at a cost of over £40, despite having proof on tracked postage return slip over 2 weeks later they still refusing to refund my money.
Well credit where credit is due, they've been in touch and are looking into this matter.
26 July 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for reaching out. We’re sorry to hear about the trouble with your return and refund. To help us resolve this matter quickly, could you please provide your order number and complete shipping address by emailing us at cs@britshomegarden.com
Once we have this information, we’ll be able to investigate and ensure your refund is processed promptly.
Warm regards,
Team Brits Home Garden
They sent the wrong size table
They sent the wrong size table, sent it back, still no refund plus we had to pay return.postage for their mistake. Will now pursue this via amazon.tracking number
777582803645 by parcel compare, received by you 27th July 2024
Order number 203-6723847-5860317
Ordered a 60 x 60 you sent a 45 x 45
Sent back by parcel compare there invoice number 1885868 above is there tracking ref
25 July 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
We apologize for the inconvenience you've experienced. To help us resolve this issue promptly, please share your order number and complete shipping address. This will enable us to track your return and process your refund as soon as possible.
Thank you for your understanding.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We're thrilled to hear that you’re enjoying your item and that it arrived quickly. If you have any further needs or questions, feel free to reach out.
Warm Regards,
Team Brits Home Garden
The order arrived on time all went very…
The order arrived on time all went very smoothly
24 July 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We’re delighted to hear that your order arrived on time and that the process went smoothly. If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm Regards,
Team Brits Home Garden
Shoddy company
Shoddy company. I ordered a pool from them via Amazon as they are a 3rd party seller on there. They delivered me.....a filter pump. No pool. I've messaged them several times and not once have they bothered to answer me. Absolutely appalling. Please do not use. I now have a pump I didn't buy and no pool that I've paid good money for.
31 July 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
We’re very sorry to hear about the issue you’ve experienced with your recent order. To assist you in resolving this matter, could you please provide us with your order number and complete shipping address? This information will help us investigate the issue and work towards a swift resolution.
Thank you for your patience, and we look forward to sorting this out for you.
Warm Regards,
Team Brits Home Garden
The hose reel trolley is very good but…
The hose reel trolley is very good but in the construction of the wheel axel it is only a push fit and would be better if it was screwed together like the central frame joints.
12 July 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback on the hose reel trolley. We're glad to hear that you're pleased with the product overall. We appreciate your suggestion regarding the wheel axle construction and will certainly pass it on to our product development team for consideration.
If you have any other feedback or need further assistance, please feel free to reach out. We're here to help!
Thank you for choosing Brits Home Garden. We look forward to serving you again.
Warm Regards,
Team Brits Home Garden
Didn't even receive the product
11 July 2024
Reply from Brits Home Garden
Dear Valued Customer,
We’re sorry to hear that you did not receive your product. Our customer service team has reached out to you via email to resolve this issue.
Please respond to our email at your earliest convenience so we can assist you further and ensure that your problem is resolved.
Thank you for your patience, and we look forward to resolving this matter for you.
Warm Regards,
Team Brits Home Garden
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