Utter cheap crap bought trolley off them on temu was rusty damaged and very poor quality these clowns offered me a £1 refund they are pedalling rubbish be warned. Don't believe the bull crap about 30%... See more
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See what reviewers are saying
My purchase (an easel) arrived quickly. Everything was well organised. The product matches its description and photo on the site. The price is fair too. The only strange thing is that there is no info... See more
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I was apprehensive about using a company I hadn't heard of before, but loved the range of plants advertised so I made a small purchase of 3 Hydrangeas. I need not have worried, the plants arrived very... See more
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Searched online for a bike track pump that would be cheap and light to travel with… I was shocked but very excited to find these guys who would ship online of course but they are only 10 mins drive fo... See more
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Company details
- #34 of 37 best companies in Shop
Written by the company
Welcome to Brits Home Garden, We have variety of Home and Gardening Products Tailored to your needs!
Contact info
Zone 2, Industrial Complex, KA11 5AL, Irvine, United Kingdom
- 0141 729 8300
- cs@britshomegarden.com
- britshomegarden.com
3.9
Great
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you're satisfied with the product, price, and delivery. We appreciate your support!
Kind regards,
Brits Home Garden
I got what I ordered
I got what I ordered, in a timescale that was satisfactory. It’s a sturdy mini greenhouse for raising my seedlings. Just suits what I need. Thanks.
14 March 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear your mini greenhouse is just what you needed and that you were satisfied with the delivery. Happy gardening!
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad you're happy with our service and product.
Regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind words! We're so glad you love it.
Regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you were happy with the price and fast delivery.
Warm regards,
Brits Home Garden
Had an issue with one of the screws…
Had an issue with one of the screws being too short on the item I purchased ,problem was resolved straight away excellent service .
11 January 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind feedback! We’re glad to hear the issue with the screw was resolved quickly and that you were satisfied with our service.
Warm regards,
Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad the product met your expectations and was delivered on time.
Warm regards,
Brits Home Garden
Whilst a great very basic barrow for…
Whilst a great very basic barrow for the price, I really struggled putting it together. Definitely needs two people with right sized spanner kit and diy experience as instructions were not great. This needs outlining in description.
2 January 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your feedback. We're glad to hear you found the barrow to be a great value for the price. We sincerely apologize for any difficulties you experienced during assembly. Your suggestion to include clearer guidance in the product description is very valuable, and we'll certainly review this to improve our customers' experience.
Thank you for bringing this to our attention, and we appreciate your support.
Warm regards,
Brits Home Garden
Quick free delivery 😉
6 January 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you were happy with the quick and free delivery.
Warm regards,
Brits Home Garden
Order and payment taken
Order and payment taken, email the following day saying item not in stock and refund had not been made
Refund paid a few days later.
Disappointing point of sale experience and poor communication.
2 January 2025
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback. We deeply apologize for the inconvenience you experienced regarding the availability of the item and the delay in processing your refund. We understand how important clear communication is and regret that we did not meet your expectations on this occasion.
Please know that we take your concerns seriously and are actively working to improve our communication and overall service to prevent such issues in the future.
Warm regards,
Brits Home Garden
Great price wheelbarrow
Great price, only let down by delivery company. Arrived with a few dents and a day after Yodel had sent a message saying it had already been delivered!
30 November 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you’re happy with the price of your item. We apologize for the delivery experience and will look into this with the courier to improve future service.
Warm regards,
DennyShop
prompt delivery well packaged.
12 November 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that your order was delivered promptly and well packaged.
Warm regards,
DennyShop
I was online looking for a set of van…
I was online looking for a set of van ramps that would take 200kg. I was amazed to see that I could buy a pair of excellent quality ones locally from Brits that will handle 200kg each.
I promptly ordered them on line and they arrived fairly quickly.
Exactly what I need and light enough to carry using the handles provided, and strong enough to enable me to do the jobs I need to do.
26 November 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your fantastic feedback! We’re delighted to hear that our van ramps met your needs perfectly and that they arrived quickly. It’s great to know they’re the right fit for your tasks and easy to carry.
Warm regards,
DennyShop
Customer service does not exist
***update*** received the bird feeding station last night however cant get the top tubes to fit this has turned into a nightmare now Customer service does not exist, i paid for a bird feeder a week ago , thr money left my bank the minute I placed the order, however no confirmation email was sent to me in regards to the order I placed. I've had absolutely no update so I tried calling and it just rings out. I've sent an email to the customer service team
29 November 2024
Unprompted review
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and lack of communication regarding your order. This is not the standard of service we strive to provide, and we are committed to resolving this matter promptly.
To assist you better, could you kindly provide us with your order number and complete shipping address? This will help us locate your order and update you on its status.
We truly appreciate your patience and understanding. Rest assured, we will do our best to ensure your concerns are addressed swiftly.
Warm regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your kind review! We are delighted to hear that you found great value in our products and were pleased with the delivery service.
Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything we can assist you with, please don’t hesitate to get in touch.
Warm regards,
Team Brits Home Garden
Prompt and on-time delivery.
Prompt and on-time delivery.
Good product at sensible price.
29 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We are thrilled to hear that you were satisfied with the prompt delivery and found the product to be of good quality and reasonably priced.
Your satisfaction means a lot to us, and we look forward to serving you again in the future. Should you need any assistance, please feel free to contact us.
Warm regards,
Team Brits Home Garden
My delivery was well packaged very…
My delivery was well packaged very prompt and I was pleased with the quality of my order
21 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for sharing your positive experience with us! We are delighted to hear that your delivery arrived promptly, was well-packaged, and met your expectations in quality.
Your satisfaction is our priority, and we truly appreciate your kind words. If there is anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Team Brits Home Garden
Really good but found could have been…
Really good but found could have been bigger for a man
17 October 2024
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We're glad to hear you found the product to be of good quality. We appreciate your input on sizing and will take this into consideration as we continue to improve our offerings. If there’s anything further we can assist you with, please let us know.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear that your order arrived in good time. If you need anything else or have any questions, feel free to reach out.
Warm Regards,
Team Brits Home Garden
Reply from Brits Home Garden
Dear Valued Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the product and our speedy delivery. If you have any questions or need assistance in the future, please feel free to reach out.
Warm Regards,
Team Brits Home Garden
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