Britwheeltravels Reviews 

The experience was excellent from start to finish. The booking process was straightforward and well-organised, and communication was clear throughout.
We received great service overall, with reliable pick-up and drop-off arrangements and a flexible approach to our schedule. I wouldn’t hesitate to recommend this company to others looking for dependable and high-quality transport in the Inverness area.

Paid for transport for students and teachers to be picked up from Heathrow Airport to be taking to their Hotel. No one arrived we cannot get out money back despite numerous phone calls messages emails.
Do not use!

We had to travel from Heysham port to Newcastle port , getting off one Ferry from the Isle of Man and catching the Newcastle to Amsterdam ferry with a youth sports group of 28. We were on a tight schedule. From the moment I spoke with Mark the administrator and John the Transport Manager, they couldn't have been more helpful and reassuring. The trip itself was like clockwork. Mike ,the driver, was waiting for us right outside the ferry exit on both the outbound and inbound journeys. He was polite, good humoured and accommodated all our requests . We'll definitely be booking with Britwheels again

I hired four coaches for a journey from London to Oxford and three minibuses for London airport transfers. While one of the coaches arrived on time in Oxford at the agreed pick-up point, the other three drivers refused to come to the designated location—despite prior confirmation. Shockingly, they even threatened to return to London without picking up my guests, although I had paid the full amount in advance.
The drivers insisted that my group walk approximately 11 minutes in the scorching sun, during a heatwave, while carrying heavy luggage and multiple boxes. This caused significant distress for my 150+ international guests, many of whom were already exhausted. It was entirely unacceptable.
When we finally managed to board the coaches, one of the drivers rudely demanded that we hurry up because he was running late. I calmly pointed out that we were on time and that the delays were caused by the drivers' refusal to come to the agreed pick-up point. In response, the driver became visibly agitated and raised his voice in front of my guests. I asked him to remain calm and to avoid speaking disrespectfully, especially in front of so many people. Instead of calming down, he became even more aggressive. While a member of the organising team was just about to board, the driver abruptly shut the door and drove off—with 50 international guests on board and no staff member accompanying them. All of these passengers were unfamiliar with Oxford and London, and many essential items belonging to the organising team were also still on that coach.
This reckless and irresponsible behaviour left us in an extremely difficult and stressful situation. I have never encountered such unprofessionalism from a transport provider.
To make matters worse, instead of dropping our guests inside the university grounds (our destination) as planned and agreed, the driver stopped across the street, forcing everyone to walk an additional 8–10 minutes with all their luggage. I, along with three other staff members, was left to carry dozens of boxes on foot for more than half an hour.
As for the airport transfers, we had booked vehicles suitable for 7 to 9 passengers. However, in one instance, a car designated for three people was used to transport six. Despite having already paid £140 in advance, we were forced to pay an additional £90 on the spot. The driver claimed £140 payment was non-refundable. This meant we ended up paying £230 for a six-person transfer to Heathrow—on the same day I booked an Uber for another group of six guests to the same airport for only £79.
The company did not send a larger vehicle or a minibus as would have been appropriate—instead, they sent a small family-type 7-seater car. As a result, my guests were forced to squeeze in uncomfortably with all their luggage piled on top of them.

Also, be cautious about sharing your phone number—this company contacted me unnecessarily, even at 7:30 am on a Sunday, with no valid reason, and could wait till the next day.

This company was, without a doubt, one of the most unprofessional I have ever worked with. I strongly advise against using their services. If you are prepared to face poor communication, disrespectful behaviour, and needless stress, then by all means go ahead. Otherwise, avoid this company at all costs.

I booked with this coach company for glasto and back, and I was abit weary at first because I believe coach companies are known for not turning up on the day! However, our driver Mike turned up on time and in great spirits both there and back, he was more than happy to help out anyway he could! The company was super easy to communicate with and checked in after each pick up and drop off!

Very punctual and friendly. Allowed to connect to Bluetooth which made the journey even better!

Great customer service leading up to the transfer with Mark responding to all my many questions ahead of the transfer. As I was organising a big stag do, I wanted the transfers to be seamless.

The outward journey to Stansted airport starting a bit nervously as the driver was 20mins late as his sat nav took him to a neighbouring village and there was plenty of traffic. Once picked up, it was all seamless and the driver stopped for us to allow for a refreshment break on the way too.

No complaints at all with the return journey as the driver was waiting for us right outside the airport to then take us back. Great service overall.

Thanks for your service.

DO NOT USE THIS COACH COMPANY!! They are completely unreliable and cheeky!!

We booked a 16 seater bus to a festival in Wales over the weekend, and was quoted £1500 for a return journey - which they wanted cash for (suspicious already). There were originally 8 people on the coach, and we added 3 more people to the booking and they said we had to pay extra for the 3 extra people which to us makes no sense as there was space on the coach for the extra people. After booking, we found the bad reviews and experiences with buses not arriving or breaking down and contacted the company to explain our concerns and explain that we had specific times that we had to arrive - they assured us that the reviews left had been resolved and we would have a newer bus to ensure no issues were encountered on our trip. We also insisted were not paying in cash, and made a bank transfer in case of any problems - so glad that we did this!!

The bus arrived on time, however, they had sent a very old bus, which then broke down half way through the journey - something that they assured would not happen. The bus was leaking oil - something that their last MOT records show should have been fixed!!! The driver contacted the company and they said they were going to send out another bus, however it was coming from Heathrow - and we were in BIRMINGHAM!! After stressing that we had specific timings - they then contacted a more local company to send another bus and thankfully we were on our way again within an hour.

The company reassured us that for our return trip on Monday morning, the newer bus would be sent to bring us home to avoid this happening again.

On Monday morning, we contacted the company to confirm which would be coming to collect us, and they said that they were not able to send a bus at all as the newer one was in the garage, and the only other available bus was the one that broke down on the way there!! They said we would have to get a train which “they would pay for as they were already out of pocket” - again, this makes NO sense as a train for 11 people would sure make them even more out of pocket?! We insisted another bus would come to collect us - we had tents and multiple bags and 300+ miles from home. They contacted another local coach company which arrived and took us back to London.

I’m not sure how a company like this operates, as it is obviously not the first time something like this has happened. We thought we would give them the benefit of the doubt after reading the reviews, however both journeys that should have been 6-7 hours took 12 hours on the way there, and 9 hours on the way back.

To top things off, they had the cheek to ask us to leave them a good review. Yes you may have resolved the issues, but these issues should not have happened in the first place.

If you want a smooth and reliable service look elsewhere. This company cannot provide a basic service.

Excellent service from start to end professional service and excellent driver will highly recommend to others.

I would give this company 0 stars if I could ! Do not be fooled by the reviews. They must be fake .. this entire company is a scam!!
I put deposit down months in advance and then the month i was supposed to have a bus they bumped up the price and extra £20 per person and said I can only have a refused of 40% that takes up to 15-20 days .
Bank transfer is straight away and the had broken the original contract not me.
They have been so so soo rude to me saying things and harassing me after I told them to leave me alone . Men talking to a young woman trying to rip me off absolutely everything wrong with this company. If that’s what u want to call it .
Deposit I paid was bank transfer so why isn’t my refund? No terms or conditions on site at all.
I’m entitled to a full immediate refund and have screen shots of agreement.
Do NOT do it !

Everything was excellent, the bus was ready on time. Thanks Britwheeltravels 🤩🤩🥰

Absolutely shocking experience with Britwheeltravels— completely unsafe, unreliable, and dishonest from start to finish.

We pre-booked a minibus weeks in advance for a special occasion. A few days before the booking, they told us the bus they planned was a 16-seater and it had "broken down" and they would be sending a smaller bus instead which was fine as there was 7 of us.

On the day, they were supposed to arrive at 8:00 AM. At 8:00, we were told they were “10 minutes away.” Half an hour later — still nothing. We called again, and they lied about being “on our street” but couldn’t even give us a real postcode — the postcode they gave DIDN'T EXIST. They refused to share their live location properly, only sending random pins showing they were 8–10 minutes away — again, total lies.

At 9:10 AM (over an hour late) the taxi FINALLY arrived — and it was somehow a 16-seater (the same type they had said was broken down?). Already stressed and behind schedule (we had expensive £205-per-head show tickets booked), we got in — only for the driver to announce he needed petrol immediately. The bus hadn't had a clean in a very very long time and smelt terrible.

At the petrol station, the driver didn't seem know how to fill up his own vehicle and struggled initially. He then tried to drive OUT of the petrol station the WRONG WAY.

Once we got on the motorway, it became terrifyingly obvious the van was not roadworthy. We started losing speed rapidly — from 70mph down to 30mph then to 20mph— on the M1 motorway. Black smoke came from the exhaust, and the engine sounded horrific. Multiple times we asked if the van was safe, and both the driver and the taxi company LIED, saying everything was fine and was safe to take us to london.

Eventually, the van completely failed — we were crawling down the motorway, a huge hazard to other vehicles. We ended up stranded between lanes on the chevrons where cars merge — an dangerous place to be stuck with fast-moving traffic all around us.

When we finally managed to limp into a service station, the driver admitted to us that the company KNEW the van was breaking down ON THE WAY and still made him pick us up. Absolutely disgraceful. They knowingly risked our lives, and put a broken vehicle on a 300+ mile round trip.

We then had to book TWO separate Ubers at a total cost of £500 just to try and get to the event and salvage what was left of the day — but because of all the delays and breakdowns, we missed the expensive show we'd booked for a birthday celebration. A complete and devastating waste between the 7 of us we spent £1435 on tickets.

As if all of that wasn't bad enough, they also lied about refunding our £100 deposit. Initially, they said it would take 3 days. Then they changed it to 3 WEEKS (???) — which is another blatant lie. They took our money instantly via bank transfer, so there’s no excuse for the delay. Just more dishonesty.

They offered to send us a new driver and van, if they had any spare why wouldn't they send us that in the first place.

This company put 7 people's lives at risk (8 including the driver), lied constantly, failed to provide a working vehicle, caused us massive financial losses, and ruined a special birthday event.

DISGUSTING company — DO NOT TRUST THEM with your safety, your money, or your plans.

Message to Britwheeltravels - We aren't asking for a lot all we want our £100 deposit. We are in our rights to report you to the council and take you to the small claims court for this.

Great company to book your mini buses with, drivers were friendly and helpful. Drivers were on time to drop us to the airport and back home to our destination. Would highly recommend.

We had a 28 seater booked for Saturday 29th March. Arrived with plenty of time. Pleasent driver and safe journey. Will be using again

Great driver, always on time and crean car

Our driver arrived on time and was very professional, ensuring that we had a smooth and comfortable journey. The vehicle was clean, spacious, and well-maintained.

Everything was great. We travelled from and to the airport and I was worried about pick up times but they were very kind and punctual. We were a group and travelled in a comfortable minivan, very good value for money.

Top man, great driver.

Easy drive. No problems