Broadway Pro Scooter Reviews 1,428

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Very pleasant email and phone communication that allowed me to get the right titanium bars for my son's scooter for Christmas. They arrived exactly on time, and he loves them. Although it probab... See more

Rated 2 out of 5 stars

Beyond the initial order confirmation email I was never emailed again. I received no emails about the items being shipped or even delivered. The items just showed up and the at was the end of it. I’m... See more

Rated 5 out of 5 stars

Excellent site with reviews and good product photos and descriptions helped me decide to purchase the envy prodigy s8 retro for my 11 yr old. The basic ground shipping was fast arrived in 2 or 3 days.... See more

Rated 5 out of 5 stars

The service and quality at Broadway scooters is a cut above the rest!! The company provided stellar rare service and personally called me to verify parts ordered for our custom scooter. Rather than ju... See more

Company details

  1. Sporting Goods Shop

Information provided by various external sources

Broadway Pro Scooters - Complete line of Scooters, Parts & Accessories. Shop from our wide selection or build your own Custom Scooter. Visit us online or at our NYC store.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Scooter purchase

Everything about this order turned out great! The product was exactly as expected, the price was great, and delivery was quick. Communication could be improved a little. But other than that, it was a great experience!

6 May 2024
Rated 5 out of 5 stars

W scoot co

Excellent experience on the website. Fast shipping. Got a free shirt which was sick. Got a bracelet and stickers which was surprising and a nice touch. 10/10 scoot company

25 May 2024
Rated 5 out of 5 stars

Great store, great shipping, 10/10

Crazy data delivery especially since I'm in Australia. Came in about a week and got everything I ordered in pretty good nick! Only damage is on the boxes which is to be expected, buy otherwise very good would buy again if I didn't have to pay 100 dollar aud shipping 😭

11 May 2024
Rated 5 out of 5 stars

Great experience!

Fast shipping, product as described, well packaged, good price. The scooter that I ordered arrived in time for my son’s birthday and he absolutely loves it! Thank you!

6 May 2024
Rated 5 out of 5 stars

Great buy

So easy to deal with. My item arrived in Australia super quick. My son loves his new deck. Would buy again from this seller.

15 April 2024
Rated 5 out of 5 stars

Great customer service

They called me before my order went out to tell me they thought I was buying an unnecessary part- and I was! I didn’t realize ! So they refunded that item. Super nice

23 March 2024
Rated 1 out of 5 stars

Very Poor Customer Experience

Very Poor Customer Experience.

I purchased the Eretic - Complete Snowscoot - Powder for my Son's birthday. Upon receipt my son got injured and was unable to ride the scooter. The scooter was brand new, unused, and I was unable to return the scooter simply due to me not having the original packaging. I even offered to fully package it up and send back myself. The companies return policy is "REQUEST. RETURN. REFUND. No questions asked." This was very unfortunately customer service by Jeff and I highly recommend using a different company to purchase your scooter from.

26 February 2024
Unprompted review

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