Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our ho... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
Company replied
I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call m... See more
Company replied
I used broadway travel after being redirected from another source, I always check broadway for great offers..I get sent some great offers too , which normally beat all the other travel firms in price... See more
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Company details
- #83 of 198 best companies in Travel agent
- #31 of 52 best companies in Cruise Travel Agency
- #55 of 143 best companies in Tour operator
- #28 of 94 best companies in Travel deals
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Tania Provided Great Service Broadway Travel
Tania
Provided superb service and arranged our 20 group family holiday excellently.
Definitely recommend Broadway travel for personal service instead of other companies frustrating computer generated alternatives
24 June 2026
Reply from Broadway Travel
Thanks so much, we're so happy to hear that Tania provided such superb service in helping to organise your family group's holiday. Coordinating travel arrangements for a party of 20 is no small task, so it's wonderful to know that everything was handled smoothly and professionally.
We pride ourselves on delivering personal, tailored service, and it's especially rewarding to hear that this made a real difference to your booking experience. We'll be sure to pass on your kind words to Tania, who will be thrilled to receive your feedback.
Thank you for your recommendation and for choosing Broadway Travel.
Reply from Broadway Travel
Fab 5* review for Wavell, we will ensure he sees your kind words – Team Broadway Travel
Reply from Broadway Travel
This is fabulous to hear, thank you for booking with us - Team Broadway Travel
Good telephone conversation when…
Good telephone conversation when booking, able to understand sales person.
24 June 2026
Reply from Broadway Travel
Thank you for taking the time to leave a review.
We're pleased to hear that you had a positive experience when booking your holiday over the phone. Our team is committed to providing clear, friendly and professional assistance, so it's great to know that your booking was handled in a way that made the process easy and straightforward.
Thank you for choosing Broadway Travel. We hope you have a wonderful holiday and look forward to helping you with your future travel plans.
Agent Tina was so helpful and led me through the booking with great knowledge and patience
My agent was Tina and she couldn't have been more helpful and pleasant to talk to. She was patient, seeking out alternative dates and prices to the ones listed, informative and seemed genuinely interested in my 'story' and situation and reason for my particular booking. Her assistance made this whole process easy for me as it's my first time booking and going solo. I've also got her direct line for any further questions.
11 June 2026
Reply from Broadway Travel
Thank you so much for taking the time to share your experience.
We're delighted to hear that Tina provided such helpful, patient and personable service throughout your booking journey. Taking the time to explore different options, answer questions and understand each customer's individual needs is something we pride ourselves on, and it's wonderful to know that Tina made the process feel easy and stress-free for your first solo trip.
It's especially rewarding to hear that she made you feel supported and confident in your travel plans, and we're pleased that you have a direct point of contact should you need any further assistance.
We'll be sure to pass your kind words on to Tina, she will be thrilled to receive this recognition.
Thank you for choosing Broadway Travel. We wish you an amazing first solo adventure and look forward to helping you plan many more holidays in the future.
Reply from Broadway Travel
Laura is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
I made an error in my booking and…
I made an error in my booking and contacted them it was corrected straight away.
23 June 2026
Reply from Broadway Travel
Amazing things happen when we work together Gill, we are here to help - always! Happy holiday countdown activated – Team Broadway Travel.
Philip did a good job helping us with…
Philip did a good job helping us with booking our holiday. However you need to sort out problems trying to pay by AMEX when your house has a name not a number, Broadway is the only place I have ever had this issue.
22 June 2026
Reply from Broadway Travel
Thank you for your feedback and kind comments Michael, rest assured your query will be investigated by the team. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Great help when you need it
Booked a week holiday through Broadway which included Formula one tickets/transfers.
The communication throughout has been great.
When we had an issue at the hotel with room bookings they helped to sort this out straight away. Amazing service
Would recommend using this company and will be doing myself again in the future I’m sure!
10 June 2026
Unprompted review
Reply from Broadway Travel
This makes our hearts happy Natasha! We hope to see you again very soon – Team Broadway Travel.
Reply from Broadway Travel
Thank you so much for your kind words and 5* review, we really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
First Time Using Broadway
I have recently dealt with 2 agents Kirsty & Amanda both have provided brilliant service & I would definitely look to use them in the future. Thank you
21 June 2026
Reply from Broadway Travel
Wow, what an amazing 5* review for the cruise team! We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
I’ve booked the holiday I wanted
I’ve booked the holiday I wanted.
Very disappointed I had to point out that transfers were included on the first screen. All was put right in the end but unsavoury feeling. I have used this hotel and Broadway Travel a number of times in past and was somewhat disappointed with having to double check every thing. I’m against putting this sort of comment on social media as I’m sure this was an oversight as opposed to a money grab
14 June 2026
Reply from Broadway Travel
Hi Keith, thank you for taking the time to leave your review and for speaking with us directly. We're pleased we were able to secure the holiday you wanted, but we're sorry for the disappointment caused during the booking process. As discussed, there was absolutely no intention to add unnecessary costs to your booking. With the wide range of suppliers and offers we work with, our advisor wanted to double-check the transfer arrangements to ensure everything was correct. That said, we completely understand how this could have created an unsavoury feeling, and we appreciate you bringing it to our attention. We've reminded our team to thoroughly review supplier inclusions and deal details before assisting customers, helping to avoid any confusion in future. We truly value your continued loyalty and are grateful that you've chosen Broadway Travel on a number of occasions. Thank you for recognising that this was an oversight rather than anything intentional, and happy holiday countdown!
Reply from Broadway Travel
The thanks is all ours, it was a pleasure to help you and happy holidays!
The opposite of accommodating to a young family
We excitedly booked with Broadway Travel for our honeymoon family holiday to Turkey.
Without being informed our flight times have drastically changed from the initial timings we booked with to suit travelling with a toddler and not only were we not told but if we want to change our flights back to close to the original timings it will cost us over £500.
For context our initial outbound flight landed in Turkey at approx 3pm, our new flight now lands at midnight. Our initial return flight landed back in England at approximately 7:30pm and now lands at 3am.
These new flight times are not suitable for travelling with a toddler however if we want to alter the flights to be closer to the timings of our original flights it will cost us over £500. Horrendous either way.
Happy honeymoon to us… cheers Broadway travel.
20 June 2026
Unprompted review
Reply from Broadway Travel
Thank you for taking the time to share your feedback. We are genuinely sorry to hear of your disappointment regarding the change to your flight schedule, particularly as this is a special family holiday and honeymoon.
Whilst we completely understand that the revised flight times are less convenient for travelling with a young child, flight schedules are controlled by the operating airline and are subject to change. Unfortunately, these changes are outside of our control as a travel agent. As part of the booking process, customers are required to review and accept our Terms and Conditions before confirming their reservation. These explain that minor schedule changes can occur, including changes to flight times, and that airlines may amend their schedules after booking.
We appreciate that arriving later than originally planned is disappointing, however any alternative flight options available are subject to airline availability and pricing at the time of the request, which is why additional costs may apply.
We are sorry that this situation has impacted your perception of your booking experience, as this was certainly never our intention. We hope that despite the flight amendment, you and your family enjoy a wonderful honeymoon and holiday in Turkey. Should you wish to discuss your booking further, our Customer Support team would be happy to review the options available to you. Many thanks Broadway Travel
Great experience
Great experience, everything went smoothly and was a great price
11 June 2026
Unprompted review
Reply from Broadway Travel
Thanks for sharing Aaron and for using, choosing and booking. Please let us know if you need anything further.
Very helpful phone conversation which…
Very helpful phone conversation which explored all the various options. Three potential holiday quotes sent to me by email and each held for 8 hours enabled me to select the best fit. Excellent service.
11 June 2026
Reply from Broadway Travel
Thank you for your kind words, we're so glad you found our service so helpful and you were given ample options to make the right choice. Happy holiday!
Very good service able to make packages…
Very good service able to make packages to suit
12 June 2026
Reply from Broadway Travel
Thank you for your lovely review. We're so pleased to hear that you received very good service and that we were able to tailor a package to suit your needs. Creating the right holiday for our customers is always our priority, so it's wonderful to know we achieved that for you. We appreciate your feedback and look forward to helping you plan your next trip.
Chloe was amazing from start to finish
Chloe was amazing from start to finish. Responded to messages really quickly and got me a great deal super happy
11 June 2026
Reply from Broadway Travel
Thank you Michelle for your fantastic review. We're delighted to hear that Chloe provided such excellent service from start to finish. It's great to know she responded quickly to your messages and was able to secure a great deal for you. We'll be sure to pass on your kind words to Chloe. Thank you for choosing us, and we look forward to helping you with your future travel plans.
Laura Jones was extremely helpful and…
Laura Jones was extremely helpful and knowledgeable when we booked our cruise , she was very polite , thank you you made our booking pleasurable
18 June 2026
Reply from Broadway Travel
Thank you for your wonderful feedback. We're delighted to hear that Laura Jones was able to make your cruise booking experience such a positive one. Her knowledge, professionalism, and friendly approach are qualities we greatly value, and we're pleased she was able to assist you so effectively. We will be sure to pass on your kind comments to Laura. Thank you for choosing us, and we hope you have an amazing cruise!
I booked my holiday with Fred he was…
I booked my holiday with Fred he was just amazing with everything.
Got us the best time for traveling and handled everything very efficiently and very carefully and met all our needs.
17 June 2026
Reply from Broadway Travel
This is wonderful to read, we are thrilled that Fred was able to help you. Happy holidays and please let us know if you need anything, we are here and happy to help. You have also made Fred's day so thank you.
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